Service de café

Avis sur Clarion Pointe Statesville

2.5 out of 5
Clarion Pointe Statesville
715 Sullivan Rd, Statesville, NC

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 151 avis sur 321." "
Note des voyageurs de 8 (Bien), d’après 112 avis sur 321." "
Note des voyageurs de 6 (Satisfaisant), d’après 35 avis sur 321." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 321." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 321." "

8,6/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Frederick

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Positif : On est pas dérangé par le personnel chaque jour pour refaire le ménage. Ta besoin de quelque chose, tu demande.
Séjour de 9 nuits en mai 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 28 mai 2024
Dear Frederick,Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you appreciated our approach to housekeeping. Providing a comfortable and unobtrusive stay is one of our top priorities, and we're glad that our staff's respectful and attentive service contributed to your overall experience.Your satisfaction means the world to us, and we look forward to welcoming you back for another enjoyable stay whenever your travels bring you our way.Warm regards,

8/10 Bien

Josée

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Grande chambre avec frigo plus grand qu’à l’habitude et four micro-ondes. L’endroit est assez bruyant car situé près de l’autoroute et d’une rue passante. Par contre, très pratique pour reprendre l’autoroute et dormir une nuit comme escale sur la route. Le lit est confortable et nous avons bien dormi. Pour ceux qui sont sensibles au bruit, ça pourrait n’être pas le bon choix. Pour nous c’était parfait. Par contre, la propreté de la chambre est moyenne. On ne peut marcher pieds nus dans la chambre car les planchers ne sont probablement pas souvent lavés. Les murs de la salle de bain et la porte auraient besoin d’un bon nettoyage. Sinon, les draps et les sanitaires étaient propres.
Séjour de 1 nuit en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 28 avr. 2024
Dear Josee,Dear [Guest],Thank you for choosing Clarion Pointe in Statesville for your recent stay and for taking the time to share your feedback with us. We truly value your comments as they help us to continually improve our services.We're delighted to hear that you found our rooms spacious and appreciated the amenities like the larger-than-usual fridge and microwave. It's great to know that you found our location convenient for a quick stopover on your journey, despite the noise from the nearby highway and busy street. We understand that noise levels can vary for different guests, and we appreciate your understanding in this matter.Your comfort is our priority, and we're pleased to hear that you had a restful night's sleep on our comfortable beds. However, we apologize for any inconvenience caused by the cleanliness of the room. Rest assured, we take your feedback seriously, and we will address the issues you mentioned with our housekeeping team to ensure that our standards are consistently met.Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,

6/10 Satisfaisant

Rene

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Hôtel assez vieux et mal situé, très bruillant
Séjour de 1 nuit en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 20 avr. 2024
Hello Rene,Thank you so much for your online review. We are sorry to hear that you did not enjoy your stay. We assure you that we will use your comments to improve further. Please give us one more chance and stay with us again.Sincerely,

10/10 Excellent

Daniel, Trois-Rivières

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel avenant. J’y retournerai
Séjour de 1 nuit en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 8 avr. 2024
Hello Daniel,Thank you so much for your online review. Your feedback means lot to us. We assure you our best of the services always. Hope to see you soon.Have a wonderful day.Sincerely,

10/10 Excellent

gilles

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pas assez tranquille la nuit
Séjour de 1 nuit en mars 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 30 mars 2024
Hello GillesThank you so much for your online review. Please accept our apology for the inconvenience. We assure you our best of the services always. We hope to see you again.Have a wonderful day.With warm regards,

10/10 Excellent

Gaétan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Petit déjeuner chaud serait apprécier et le service est très bien !
Séjour de 1 nuit en mars 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 24 mars 2024
Hello Gaetan,Thank you so much for your online review. Your feedback means lot to us. We assure you our best of the services always.Have a great day.Sincerely,

8/10 Bien

Judy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parfait pour arrêt lors d un voyage
Séjour de 1 nuit en octobre 2023
Réponse de General Manager , Clarion Pointe, Statesville, NC le 1 nov. 2023
Hello Judy,Thank you so much for your online review, Your feedback is very important to us. We assure you our best of the services always. Hope to see you again.With regards,

8/10 Bien

Pierre Luc

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en avril 2022
Réponse de Jigar M GM le 9 juin 2022
Thank you for the positive review. We appreciate your business.

8/10 Bien

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice quiet place
Séjour de 1 nuit en mai 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 28 mai 2024
Hello Brian,Thank you so much for your online review. Your feedback is very important to us. We assure you our best of the services always. Hope to see you again.Sincerely,

8/10 Bien

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect place to spend the night. Nice and quiet.
Séjour de 1 nuit en mai 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 24 mai 2024
Dear Thomas,Thank you so much for your kind words! We're thrilled to hear that you found our place to be the perfect spot for a peaceful night's stay. Your satisfaction is our top priority, and we're delighted that you enjoyed the tranquility of our surroundings. We hope to have the pleasure of hosting you again soon for another wonderful experience!Warm regards,

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Polite staff and easy in/out of property
Séjour de 1 nuit en mai 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 23 mai 2024
Hello Robert,Thank you so much for your online review and kind words. Your feedback means lot to us, We assure you our best of the services always. Hope to see you again.With regards,

8/10 Bien

William

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel and staff were very nice but the breakfast food to say the very least was lacking. The food was not very satisfying but the coffee was good.
Séjour de 2 nuits en mai 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 23 mai 2024
Hello William,Thank you so much for your online review. Your feedback means lot to us. We are sorry and we understand your concern about breakfast. We assure you to improve further. Hope to see you again.Sincerely,

10/10 Excellent

Artur

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and quiet
Séjour de 1 nuit en mai 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 17 mai 2024
Hello Artur,Thank you so much for your online review. We assure you our best of the services always. We hope to see you again. Have a wonderful day ahead.Sincerely,

2/10 Horrible

Samantha

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pee on the toilet seat, pool was not open.
Séjour de 3 nuits en mai 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 17 mai 2024
Hello Samantha,Thank you so much for your online review. We apologies for the inconvenience you had. We will use your comments to improve further. Please give us a chance and stay with us again.Have a wonderful

10/10 Excellent

Christine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice stay. Clean and comfortable.
Séjour de 1 nuit en mai 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 14 mai 2024
Dear Christine,Thank you so much for your online review. We are delighted to know that you enjoyed your stay at our hotel. Your feedback means lot to us. We assure you our best of the services always. Hope to see you again.Wish you a wonderful day.With warm regards,

6/10 Satisfaisant

Justin

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 17 mai 2024
Hello Justin,Thank you so much for your online review. We assure you our best of the services always. we assure you our best of the services always. Hope to see you again.Sincerely,

10/10 Excellent

Alisha

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Front desk help was nice
Séjour de 1 nuit en mai 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 12 mai 2024
Hello Alisha,Thank you so much for your online review. We are happy to serve you our best of the services always. Hope to see you again.Have a wonderful day ahead.Sincerely,

4/10 Médiocre

makedonka

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Did not like anything The room was non-smoking and it stinks on cigarette smoke.
Séjour de 1 nuit en mai 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 10 mai 2024
Hello,Thank you so much for your online review. Please accept our apology for the inconvenience you had during your stay. We will take appropriate steps to overcome such issues. Please give us a chance and stay with us again.Have a wonderful day.Sincerely,

10/10 Excellent

Lizbeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proximity to 40 and Ingles is very convenient, room is very clean and modern.
Séjour de 1 nuit en mai 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 10 mai 2024
Hello Lizbeth,Thank you so much for your online review. We are delighted to know that you liked our location and room condition. We assure you our best of the services always. We hope to see you again. Have a wonderful day ahead.With warm regards,

6/10 Satisfaisant

Clifton

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
The room was small, staff was friendly. Neighborhood wasn't great and some of the other people staying there were questionable. Im pretty sure there are some drugs going on in there. Breakfast was simple but got the job done. Overall not great, it's a place to lay down for the night at a decent price. Also mattress was FIRM. I won't stay there again.
Séjour de 2 nuits en mai 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 6 mai 2024
Dear Clifton,Thank you for taking the time to share your feedback regarding your recent stay at Clarion Pointe, Statesville. We genuinely appreciate your insights as they help us to continually improve our services.We're pleased to hear that you found our staff friendly and that you appreciated the affordability of our accommodations. However, we apologize for any discomfort caused by the size of the room and the firmness of the mattress. Your feedback regarding the neighborhood and other guests is concerning, and we take such matters very seriously. We will address these issues promptly to ensure the safety and comfort of all our guests.We understand that our breakfast offerings may not have met your expectations, and we will certainly consider ways to enhance this aspect of our service.We regret that your overall experience did not meet your expectations, and we sincerely apologize for any inconvenience caused. We would love the opportunity to regain your trust and welcome you back for a more positive experience in the future.Thank you once again for choosing Clarion Pointe. We hope to have the pleasure of serving you again soon.Warm regards,

4/10 Médiocre

Crystal

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Front desk gentleman was very friendly and helpful. Older facility with some upgrades. Price was accurate for location and facility. Area was a little sketchy. Could hear traffic, people talking and loud sirens all night. Not sure if there is a station near by. Beds were uncomfortable and linen stained. Tight space in rooms to move around in. I don’t think I would return as my children and I were uncomfortable which is unfortunate as the staff and service is amazing.
Séjour de 1 nuit en mai 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 6 mai 2024
Dear Crystal,Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding our friendly and helpful staff. Providing exceptional service is always our top priority.We're sorry to hear that your stay fell short of expectations in some aspects. We take your comments about the facility and room conditions seriously, and we will address them with our team to ensure that necessary improvements are made. Your comfort and satisfaction are important to us, and we apologize for any inconvenience caused by noise disturbances and room space limitations.Regarding the location, we understand your concerns and would like to assure you that guest safety is paramount to us. We constantly monitor and work with local authorities to ensure the security of our guests and the surrounding area.We truly regret that your experience did not meet your expectations, especially in terms of the comfort of our beds and the cleanliness of our linens. Your feedback will be shared with our housekeeping team for immediate attention.We value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay.If you would like to discuss your concerns further or if there is anything else we can assist you with, please feel free to contact us directly.With warm regards,

8/10 Bien

Robert

Séjour de 1 nuit en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 25 mai 2024
Hello Robert,Thank you so much for your online review. Your feedback means lot to us. We assure you our best of the services always. We hope to see you again. Have a wonderful day ahead.Sincerely,

8/10 Bien

Melanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property itself was good. The room was very clean. The staff was nice and helpful. The down side is that a turnabout is right in front of the hotel, making it noisy all the time and also making it difficult to maneuver in and out of the parking lot to go anywhere.
Séjour de 2 nuits en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 3 mai 2024
Dear Melanie,Thank you for choosing to stay at Clarion Pointe, Statesville, and for taking the time to share your feedback with us.We're delighted to hear that you found our property to be good, with clean rooms and a friendly, helpful staff. Delivering a comfortable and enjoyable stay for our guests is always our top priority.We apologize for any inconvenience caused by the nearby turnabout, and we understand how noise and traffic can affect your experience. Your comments regarding the parking lot maneuverability have been duly noted, and we will explore possible solutions to enhance our guests' convenience in this regard.We appreciate your valuable feedback as it helps us to continuously improve the experience we offer. Should your travels bring you back to Statesville, we would love the opportunity to welcome you again and ensure a more seamless stay.Warm regards,

10/10 Excellent

Serge

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
i would recommend anyone to stay. plus a nice little breakfast..
Séjour de 1 nuit en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 1 mai 2024
Hello Serge,Thank you so much for your online review. Your feedback means lot to us. We assure you our best of the services always. Hope to see you again. Have a wonderful day.Sincerely,

8/10 Bien

scott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location was easy off and on the freeway. Place was very clean. One downside was a lot of street noise based on our room location.
Séjour de 1 nuit en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 1 mai 2024
Dear Scott,Thank you for taking the time to share your feedback with us regarding your recent stay at Clarion Pointe Statesville. We're delighted to hear that you found our location convenient and our facilities clean.We apologize for any inconvenience caused by the street noise. Ensuring a peaceful and restful stay for our guests is a top priority for us. Your comments have been duly noted, and we will take steps to address this concern to enhance the overall experience for our guests.We appreciate your valuable feedback and hope to welcome you back for a more enjoyable stay in the future.Warm regards,

10/10 Excellent

ZYGMUNT

Séjour de 1 nuit en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 20 mai 2024
Hello ZygmuntThank you so much for your online review. Your feedback means lot to us. We assure you our best of the services always. Hope to see you again. Have a wonderful day.Sincerely,

10/10 Excellent

Cari

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best hotels that I ever stayed in!!
Séjour de 1 nuit en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 26 avr. 2024
Hello Cari,Thank you so much for your online review. We are delighted to know that you enjoyed your stay. Your feedback means lot to us. We hope to see you again.Have a wonderful day.Sincerely,

10/10 Excellent

Sheila

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The rooms are big
Séjour de 1 nuit en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 26 avr. 2024
Hello Sheila,Thank you so much for your online review. We are delighted to know that you liked our room. We assure you our best of the services always. Hope to see you again.With warm regards,

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice room. Clean and nice price
Séjour de 1 nuit en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 23 avr. 2024
Hello Sandra,Thank you so much for your online review. We are delighted to know that you enjoyed your stay with us. We assure you our best of the services always. Hope to see you again. Have a wonderful day ahead.With regards,

8/10 Bien

Jeffery, Lancaster

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Looked new
Séjour de 1 nuit en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 23 avr. 2024
Hello Jeffery,Thank you so much for your online review. Your feedback means lot to us. We assure you our best of the services always. Hope to see you again.Sincerely,

6/10 Satisfaisant

Alexandra, Holyoke

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 22 avr. 2024
Hello Alexandra,Thank you so much for your online review. Your feedback is very important to us. Please consider to stay with us again on your visit to Statesville. We wish you a wonderful day ahead.With regards,

8/10 Bien

Melvin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 19 avr. 2024
Hello Melvin,Thank you so much for your online review, Your feedback is very important to us. We assure you our best of the services always. We hope to see you again.With regards,

8/10 Bien

Sharon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and quiet..very courteous front staff.
Séjour de 1 nuit en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 16 avr. 2024
Dear Sharon,Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear that you enjoyed your stay at our hotel. It means the world to us to know that our efforts to provide exceptional service and create a memorable experience were successful.Your kind words serve as motivation for our team to continue delivering the highest standard of hospitality. We genuinely appreciate your feedback and hope to have the pleasure of welcoming you back to Clarion Pointe at Statesville in the near future.Warm regards,

8/10 Bien

Amy

Voyage en famille
Les points forts : Propreté et personnel et service
Nice enough for a one-night stay. Room was redone and nice and comfy. Disappointments were: Tub did not drain at all. Breakfast was not “full.” Did have waffle iron as well as all the other usual continental items, but no eggs/meat/potatoes. And we had a room two doors down where a guy sat outside his door smoking continuously, a roasting pan full of probably 200 cig butts. And he was smoking everything. It was gross. I wondered if he lived there given the full pan of butts. For one night, this place was fine tho. Front desk guy was really nice
Séjour de 1 nuit en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 13 avr. 2024
Hello Amy,Thank you so much for your online review. Please accept our apology for the inconvenience you had during your stay. Your feedback is very important to us and we assure you to improve further in future. Please give us a chance and stay with us again. We wish you a wonderful day ahead.Sincerely,

8/10 Bien

Anthony J

Voyage en famille
Les points forts : Propreté et personnel et service
Choice reward program card not suggested at checkin
Séjour de 1 nuit en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 12 avr. 2024
Hello Anthony,Thank you so much for your online review. We are sorry to hear that you were not given more details about Choice program, We will be happy to assist you on this , Please visit our web site for the details.We hope to see you again.Sincerely,

6/10 Satisfaisant

Gary

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Just a basic overnight stop with basic breakfast.
Séjour de 1 nuit en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 9 avr. 2024
Hello Gary,Thank you so much for your online review. Your feedback is very important to us. We assure you our best of the services always. Hope to see you again.Sincerely,

8/10 Bien

Gina

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
We would go back for sure
Séjour de 1 nuit en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 9 avr. 2024
Hello Gina,Thank you so much for your online review. Your feedback means lot to us. We assure you our best of the services always. Hope to see you again.Sincerely,

10/10 Excellent

Johanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 9 avr. 2024
Hello Johanne,Thank you so much for your online review. Your feedback means lot to us. We assure you our best of the services always. Hope to see you again. Have a wonderful day ahead.With warm regards,

8/10 Bien

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was great for the price we paid. Employees were helpful, friendly, and polite. The free breakfast provided several options for a quick bite to eat before hitting the road. Only complaint is that our room had a fork and some other trash on the floor behind the door from previous guest.
Séjour de 1 nuit en mars 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 1 avr. 2024
Hello Stephanie,Thank you so much for your online review. Your feedback is very important to us. We are really sorry for the inconvenience you had. We assure your to improve and give you great services always. Hope to see you again. Have a great day.Sincerely,

8/10 Bien

Donna M

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good value for an overnight stay. Room was small but ok for a one night stay
Séjour de 1 nuit en mars 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 30 mars 2024
Hello Donna,Thank you so much for your online review. Your feedback is very important to us. We assure you our best of the services always. Hope to see you again.Have a wonderful day ahead.Sincerely,

6/10 Satisfaisant

Stephanie

Voyage en famille avec de jeunes enfants
First room #153 the shower head sprayed out the side of the head where it connects to the pipe in the wall. Second room #165 the TV has a damaged screen giving one side of it a faint pink grid like defect. The temperature control unit was not functioning, I called for help and the front desk receptionist was polite, the thermostat on the wall was not working so we had to use the unit panel to get it to work. The door does not shut at the top completely, so you definitely have to use the latch lock and deadbolt. I don’t know how this property has all these good reviews to be honest. Seems like someone is fudging the facts, because we are very disappointed with a $100 room being this unenjoyable. After driving 9 hours today we decided to settle in and just get some sleep. I would not book it again.
Réponse de General Manager, Clarion Pointe, Statesville, NC le 30 mars 2024
Hello Stephanie,Please accept our apology for the inconvenience you had during your stay. Your feedback is very important to us. We assure you that we will improve further in future. Please give us a chance and stay with us again.Have a great day ahead.Sincerely,

6/10 Satisfaisant

Brent

Horrible bed
Séjour de 1 nuit en mars 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 30 mars 2024
Hello Brent,Thank you so much for your online review. We are really sorry for the inconvenience you had during your stay. We assure you to improve further in future. Please give us a chance and stay with us again. Have a great day.

10/10 Excellent

Richard

Voyage en couple
Les points forts : Équipements
Very clean and check in staff was friendly. Told to call is anything was wrong with the room. Close to restaurants and shopping. It’s an older hotel that’s been remodeled but very nicely done. No complaints at all.
Séjour de 1 nuit en mars 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 30 mars 2024
Hello Richard.Thank you so much for your online review. Your feedback and kind words means lot to us. We assure you our best of the services always. We hope to see you again soon.Have a great day ahead.With warm regards.

10/10 Excellent

Gladys

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good value
Séjour de 1 nuit en mars 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 30 mars 2024
hello Glady,Thank you so much for your online review , Your feedback is very important to us. We assure you our best of the services always. Hope to see you again.Sincerely,

8/10 Bien

JENNA M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean but bed were hard.
Séjour de 3 nuits en mars 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 24 mars 2024
Hello Jenna,Thank you so much for your online review. Your feedback is very important to us. We assure you to improve more in future. Do stay with us on your next visit. Have a wonderful day.With warm regards,

6/10 Satisfaisant

Everard

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Staff was friendly and helpful, area of our room looked like transients lived there. Room smelled
Séjour de 1 nuit en mars 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 22 mars 2024
Hello Everard,Thank you so much for you online review. We are sorry for the inconvenience you had during your stay. We assure you our best services always. Hope to see you again.With warm regards,

10/10 Excellent

Roger, Hampton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good value.
Séjour de 1 nuit en mars 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 24 mars 2024
Hello Roger,Thank you so much for your online review. Your feedback means lot to us. We assure you our best of the services always. Hope to see you again.Sincerely,

10/10 Excellent

Janice

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The property is very well maintained. I thought it was a new build because it was so nice. Was told last remodel was 10 years ago. The room were immaculate. Very comfortable. The staff was extremely helpful.
Séjour de 1 nuit en mars 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 22 mars 2024
Hello Janice,Thank you so much for your online review. Your feedback is very important to us. We are delighted to know you enjoyed your stay with us. We hope to see you again.With warm regards,

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 22 mars 2024
Hello Helen,Thank you so much for your online review. We are delighted to know you enjoyed your stay. We assure you our best of the services always. Hope to see you again.Sincerely,

10/10 Excellent

Kevin

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel
Séjour de 2 nuits en février 2024
Réponse de General Manager, Clarion Pointe, Statesville, NC le 15 mars 2024
Hello Kevin,Thank you so much for your online review and kind words. Your feedback is very important to us. We assure you for the best of the services always. We hope to see you again.With warm regards,