2/10 – Ungenügend
April O.
30. Juli 2025
Verbesserungswürdig: Sauberkeit
Soooo Disappointed
Check-in was great! Very friendly, informative check-in. When we arrived to the room (which was a balcony beach view, suite in the beach tower) we were so excited that it was so amazing! I told my friend, “This may be the cleanest, best place I’ve ever stayed!” It was short-lived. When we returned back from dinner, there were roaches on the counter. As we killed them, more kept coming from under the stovetop. You’ve never seen two women pack up so fast! The front desk was extremely apologetic. The only room they had left was a standard room (in the resort tower)-someone had stolen the coffee pot, the room phone didn’t work and the only thing you could see from the balcony was a palm tree that blocked your view from anything. We had no choice but to stay the night, as it was 11pm at this point. We checked out the next morning and went home. We wasted two days of our vacation that we can’t get back. The hotel did refund our money, however the host did not refund the VRBO fee. The host had the worst communication. It takes a lot of effort to plan and execute a girl’s trip- flights for my friend, arranging child care for my kids, pack for my kids and myself, gas money, drive time…all things that can’t be refunded. This was such a disappointment!!!!! We had been looking forward to this girls trip for so long(and I needed it!!!!). The resort overall was nice, however the roaches are a deal breaker and the standard room was not comparable.
April O.
Aufenthalt von 2 Nächten im Juli 2025