"7/11/22
Dear Mr. Kris Dahl
Concerning my Vrbo rental at Sturgis, S. Dakoda with you on the dates of 7/7/22 to 7/11/22 I have a few issues I hope we can quickly resolve. Here are my issues..
*My check.in time was set at 3pm on 7/7/22 yet I couldn't check-in at 3pm due to prior guests not leaving and or leaving a mess behind, leaving me basically homeless for 4 hours with no where for me and my guests to go after a 1300 mile ride to get there from California.
A/C quit working after the first night which left 3 more nights of sweltering heat & the house unbearable and miserable to be in let alone sleep in, you were immediately notified and you waited till the 11th on my check out date to repair because of course you and your guest will be staying there after me and my guests leave. (Not as described on Vrbo site when rented. Amenities included a working A/C!)
I had to leave early because I just couldn't take the heat and the urine smell was 1000x worse in the heat.
The strong smell of urine throughout the house especially in the basement was disgusting & not disclosed before renting which it should have been since both you and your wife were fully aware of the urine stench when we mentioned it to you and that's when both you and your wife said you needed to change carpet in basement.
I could not entertain or have guests over (as planned) due to the extreme heat w/o a working A/C and urine stench throughout entire house, which was extremely amplified 10 fold by the heat.
*Although I appreciate the kind gesture with the whiskey, its still highly inappropriate to enter the Vrbo premises whilst me and my guests have already checked in, have our personal property and motorcycles inside and on the Vrbo premises.
*The upstairs shower did not drain properly and filled up with nasty, smelly water around our feet while showering. I made you and your wife immediately aware of the situation but nothing was done. Unsanitary.
All the holes and ruts in driveway entrance to house makes it extremely hard to navigate on a motorcycle. Not really a complaint from me just wanted to inform you!
All things listed we're reported to you immediately via text message/email through Vrbo
I was hoping to get some sort of resolution with you in the way of a partial refund.
Also I accidentally left my Bluetooth JBL speaker at the house and will pay for shipping if you would be so kind to send to me."
No resolution from owners to this date.