Vacances de Îles Cook du Sud

Hôtel avec un super emplacement, personnel très aimable et serviable. Malgré la proximité d’Ocean Drive et de toutes ses animations, les chambres sont au calme. Le ménage est fait mais il ne faut pas être trop maniaque, les robinetteries sont sales et usées. Il faudrait quelques travaux de rénovation pour cet hôtel vieillissant. Heureusement le personnel de l’établissement est très professionnel et l’hôtel est bien placé proche de tout.

Loved this stay! The place was PERFECT. Could not ask for more!! Will definitely staying here again next time I’m in Miami.

I stayed here June 12-20, 2026 (rooms 514 & 607), and my experience was deeply mixed. Positives: The hotel has a warm, elegant atmosphere. The bed was excellent, housekeeping was perfect, and the Molton Brown toiletries and lobby water fountain were lovely touches. Special thanks to Tommy and the other front desk agent for their friendly service. Negatives: Maintenance issues were highly disappointing. Room 514 had a bulging bathroom door, loose handle, dirty curtains, a broken office chair, and a clicking bathroom light (possible short circuit). The mini-fridge didn’t work, ruining a $19 tiramisu on day one. The Chromecast was down for two days, and despite promises, no on-site engineer came to fix it. We also didn’t receive breakfast cards on arrival. The elevator was out of order for our first three days. The "Urban Cove" area needs attention: the menu was stained, and furniture requires cleaning. The continental breakfast lacked variety, with basic items like grapes or granola often missing. There is also no laundry service, only an external app. When I showed Tommy the room’s poor state, nothing was done. A free upgrade is nice, but providing a room that works as intended for the whole week is basic customer respect. At checkout, the front desk simply wished us a good trip without addressing these unresolved issues. I cannot recommend this hotel until maintenance improves.