Terrasse/Patio

Avis sur The Village Surry Hills - Hostel

2 out of 5
The Village Surry Hills - Hostel
207 Cleveland Street, Redfern, NSW

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 48 avis sur 223." "
Note des voyageurs de 8 (Bien), d’après 93 avis sur 223." "
Note des voyageurs de 6 (Satisfaisant), d’après 41 avis sur 223." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 223." "
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 223." "

6,8/10

Propreté

7,6/10

Personnel et service

7,0/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

2/10 Horrible

Jordan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 28 nuits en mai 2021

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre

4/10 Médiocre

Brice, Paris

Les points forts : Propreté
Les points faibles : Confort de la chambre
Décevant
Hôtel bien situé mais bruyant, certaines chambres sont sans fenêtre.

8/10 Bien

Zaki

Les points forts : Personnel et service et équipements
Les points faibles : Propreté
One rat was in the deck
Séjour de 7 nuits en février 2024

8/10 Bien

Roy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Was good
Séjour de 8 nuits en janvier 2024

10/10 Excellent

Djamel

Séjour de 14 nuits en décembre 2023

4/10 Médiocre

Nicole

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bad attention when checking in, the rooms were not ready and I had to wait more hours. The common areas were dirty as were the beds.
Séjour de 2 nuits en janvier 2024

8/10 Bien

Gavin

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Erlend

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hostel. Amazing staff, especially Bea!
Séjour de 4 nuits en décembre 2023

10/10 Excellent

Nils Erik Kristoffer

Séjour de 1 nuit en décembre 2023

2/10 Horrible

Leanne

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was totally discussed with staff telling me that they dont take people over the age of 35yrs old, well i had book in online and they should be sacked for discrimination. Totally horrified at there rules when they should say this on line, oh but hey i guess they cant as they would benstruck of the list of back packers. Not happy.........?
Séjour de 4 nuits en décembre 2023
Réponse de erron :) le 11 déc. 2023
Hi good evening we will review that case cause our hostel is not tolerating discriminations. We accept everyone here and treat our customers as nice as we can. In that case ,we are very sorry for that what you've encounter and will give an action for it.Thank You!Regards ,Erron :)

2/10 Horrible

Dean

Les points faibles : Personnel et service
I booked 4 nights 26-30 Nov in The Village Surrey Hills on the Expedia website. When I showed up I was refused a bed due to my age. I asked the manager to show me the rules of this 18-35 AGE RESTRICTION. She refused. I asked her to speak to someone higher up.. refused! I asked her who owns the company,no info. She was of no help! I wanted to show her my booking so she could see there is NO mention anywhere while booking on Expedia of this restriction or even in the rule etc. in confirmation email from Expedia. I still have not received a refund from the hostel I was told I'd be getting. AVOID!
Séjour de 4 nuits en novembre 2023
Réponse de Manager le 10 déc. 2023
Hi Dean we apologise for your experience, a full refund has been granted. Kind Regards,

4/10 Médiocre

Samantha

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I stayed at the village for a night awhile back and I didn’t love my time there. Staff weren’t very friendly right off the bat. The room I had was a mixed dorm and there were beer bottles everywhere and the floor of the bathroom by the toilet was completely wet. There was no shower so I’m trying to not imagine what the liquid was. Although it’s not necessarily the village’s responsibility to make sure people don’t have drinks in rooms it’d be nice if people were more encouraged to leave them out of the rooms. I did feel a bit unsafe although everything was fine, but that feeling comes with the area. Overall it wasn’t an awful stay but it definitely wasn’t great. It is a party hostel so if that’s your vibe great, but the price I paid for a 1 night stay was not good.
Réponse de Manager le 10 déc. 2023
Thank you for taking the time to share your recent experience at our establishment. We truly value all feedback as it helps us enhance our services and address areas that require improvement.I sincerely apologize for the disappointing aspects of your stay. Please accept our apologies for the condition of your room and the lack of friendliness displayed by our staff upon your arrival. We strive to maintain a high standard of cleanliness and professionalism, and it's disheartening to hear that we fell short during your visit.Regarding the state of the room and communal areas, we understand your concerns and are taking immediate steps to reinforce our policies on room cleanliness and encourage responsible behavior among our guests. Your point about fostering an environment where guests are reminded to respect communal spaces is well taken, and we will be implementing additional measures to ensure a more pleasant and hygienic experience for all our guests.Your feedback about feeling a bit unsafe in the area is also noted. While we cannot control the external environment, the safety and comfort of our guests are of utmost importance to us. We will look into any measures that might further enhance the sense of security within our premises.I deeply regret that your stay did not meet your expectations, especially in relation to the value for the price paid. We continuously review our pricing structure to ensure it aligns with the quality of services and facilities offered, and I apologize if this fell short during your stay.Should your travels bring you back to the area, I would like to extend a personal invitation to give us another chance to provide you with an improved experience. Please feel free to contact me directly, and I will ensure that your next stay is more in line with the standards we aim to uphold.Thank you once again for your valuable feedback. Your insights are invaluable in our commitment to continuously improve our guest experience.Warm regards,

6/10 Satisfaisant

Virginia

Les points forts : Personnel et service
Ok
For the price we paid, we had a great stay in Sydney, so this place offers great value for money if you want a private room. The kitchen was too small for cooking in and the communal areas weren’t the cleanest. The bed wasn’t amazingly comfy. The local area is great, lots of cafes and restaurants. Overall, good value for money but not the best.
Séjour de 4 nuits en octobre 2023
Réponse de Management le 3 déc. 2023
Thank you for taking the time to share your experience following your stay in Sydney. We appreciate your feedback and are pleased to hear that you found our pricing to offer good value, particularly for a private room.We regret to learn of the challenges you faced with the kitchen space and cleanliness of our communal areas. Your observations regarding the comfort of the bed have been duly noted as well. We strive to offer our guests a comfortable and enjoyable stay, and we apologize for falling short of your expectations in these aspects.We are delighted that you enjoyed the vibrant local area with its abundance of cafes and restaurants.Your insights are invaluable to us, and we will use them constructively to improve our services. Should your travels bring you back to Sydney, we hope to have the opportunity to provide you with an enhanced experience that exceeds your expectations.Thank you once again for sharing your thoughts.

6/10 Satisfaisant

Julie

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Room adequate, close to transport. Fridge rattled, windows and blinds need urgent repairs. Shower light flickered. Toilet roll holder too close to toilet seat, and i'm a size 10 :/
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 3 déc. 2023
Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are pleased that you found the room adequate and appreciated the proximity to transportation options.We apologize for the inconveniences you encountered during your stay, including the issues with the fridge, windows, blinds, shower light, and the positioning of the toilet roll holder. Your observations are crucial to us, and we will address these concerns urgently to ensure a more comfortable experience for our guests in the future.We value your patronage and hope that despite these issues, you were able to enjoy your time here. Should your plans bring you back to this area, we would welcome the opportunity to provide you with an improved and more seamless stay.Thank you once again for your valuable feedback.

10/10 Excellent

William

Helpful staff
Séjour de 2 nuits en octobre 2023
Réponse de Management le 3 déc. 2023
Thank you for sharing your experience with us. We're thrilled to hear that our staff was able to assist you during your stay. Providing exceptional service is at the core of what we do, and we're delighted that our team could be of help to you.Your kind words are appreciated and will serve as encouragement for our staff to continue delivering outstanding service to all our guests.We hope to welcome you back in the future for another enjoyable stay.

8/10 Bien

Sara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maya the receptionist was very friendly. She went out of her way to swap me to another room because I had a bad back. I was very happy I did not have to sleep on the top bunk bed.
Séjour de 1 nuit en septembre 2023
Réponse de Management le 8 oct. 2023
Thank you Kindly we hope to see you again soon!

10/10 Excellent

Beniamin

Séjour de 1 nuit en septembre 2023
Réponse de Management le 8 oct. 2023
Thank you Benjamin, come back and visit us soon!

10/10 Excellent

Beniamin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best hostel in Sydney with super efficient and helpful staff! Thanks!
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 12 sept. 2023
thank you Ben! We appreciate your feedback. Happy Travels!

2/10 Horrible

debra

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
They did not let me check in was stranded for the night
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Beniamin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay for me! Location is prime, very clean and well equipped hostel! Big 'Thank You' to Paula the best receptionist in the hostel - so helpful and super efficient! Really good place to stay in Sydney!
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 12 sept. 2023
Thank you Ben we will make sure to past on this to Paula. Cheers,

10/10 Excellent

Beniamin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hostel
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 15 sept. 2023
Thank you!

10/10 Excellent

Beniamin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good price for what you get here also nice atmosphere! Worth every penny!
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 15 sept. 2023
Thank you we look forward to have you back!

10/10 Excellent

Beniamin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 1 nuit en août 2023
Réponse de Manager le 15 sept. 2023
Thank you, we look forward to have you!

10/10 Excellent

Chi Hang

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
if the water pressure for shower higher just like the kitchen, it will be great.
Séjour de 10 nuits en août 2023
Réponse de Manager le 15 sept. 2023
Thank you for your feedback we will look into this!

10/10 Excellent

michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique and quirky little complex. Clean and secure, quiet at night. Private ensuite room was exactly what I needed; aircon and bedding very decent.
Séjour de 4 nuits en août 2023
Réponse de Manager le 15 sept. 2023
Thank you we look forward to have you back!

10/10 Excellent

Gabriel

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Property was well managed and in a convenient location. Stayed one night in a double room. I would stay again.
Séjour de 1 nuit en août 2023
Réponse de Manager le 15 sept. 2023
Thank you we look forward to have you!

10/10 Excellent

A

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome spot
This is a great hostel. Safe, clean and quiet and really close to everything I needed. An easy walk to the station to get to the airport too. Definitely worth it!
Séjour de 4 nuits en juillet 2023
Réponse de Manager le 15 sept. 2023
Thank you we look forward to have you back!

8/10 Bien

Freyja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, clean, staff were friendly and helpful. Only down side was that the room I was in was opposite the 24 hour kitchen which meant it was noisy during the night.
Séjour de 3 nuits en juillet 2023

6/10 Satisfaisant

Skye

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
On first appearance the room seemed clean, however there were so many cockroaches. I lost count of how many i saw/killed. Definitely a pest control problem.
Séjour de 2 nuits en juin 2023

2/10 Horrible

Amelia

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So I have stayed at this hostel before but I stayed in the first building and it was great and this time I stayed in the second building where reception is and it was awful. The kitchen was so dirty, there was marks on all the cups and plates and cutlery. There was also birds and flys in the kitchen, they were all picking at the free food box. The rooms were disgusting, there was mold on the ceiling and I’m sure that’s why I have such a tight chest now and I’ve been coughing so much. The bathroom had dirt all over the floor. The receptionist was the most miserable person ever. Everyone is just so miserable.
Séjour de 4 nuits en avril 2023

8/10 Bien

Moira

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the building itself. It's beautiful. The location was well positioned to Central station and parklands and ethnic cuisine. I haven't stayed in a back packers - ever! So it felt bizarre sharing a room with 3 strangers. But no snorers, and they were obviously seasoned backpackers who were respectful of noise and lighting. Felt safe. Everyone keeps to themselves. Good bed. Clean sheets.
Séjour de 1 nuit en avril 2023

4/10 Médiocre

Blake

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2023

8/10 Bien

Madeleine

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2023

8/10 Bien

Keiko

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I looked for the issue to the application of hostel. I didn't know the tool When I have stayed in the village grebe - hostel. It's interesting. I think to want spending always this hostel.

8/10 Bien

Simone

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good
Séjour de 10 nuits en février 2023

2/10 Horrible

Alex

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place is just terrible. OK but very limited hostel (no towels provided, idk what they meant by "semi-open bathroom" on the twin room when it was just a bathroom shared with the rest of the hostel. All access was via a digital key so we had to have a smartphone on us and charged at all times. (It was also a mission downloading digital key - had to install a third party app, hand over plenty of personal information not at all relevant to the stay). Basic amenities like the kitchen were not accessible after 10pm. Prices were completely extortionate - for a twin room that literally had a mini fridge, two single beds and two (bad) pillows (total), with bathrooms we could barely use as they were usually occupied, we paid over AU$300 a night. Cannot recommend staying away from this hovel more.
Séjour de 2 nuits en février 2023

8/10 Bien

Jan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Good for backpackers. Separate bathroom. Clean room but sparse. A TV would be good.
Séjour de 1 nuit en février 2023

8/10 Bien

Drew

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property, well located.
Séjour de 1 nuit en février 2023

8/10 Bien

Carlos

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The kittchen may be more clean, but the rest was very good.
Séjour de 2 nuits en février 2023

6/10 Satisfaisant

Agathe

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Not good beds, just 1 shower for 12 people
Séjour de 4 nuits en janvier 2023

2/10 Horrible

John

Les points faibles : Personnel et service
Literally gave my booking to the person in line in front of me while I was waiting to check in, then refused to rectify this, despite me witnessing their blunder first hand. As a result of this I had to sit on Central station for the night. Not only incompetent, but unconscionable.

2/10 Horrible

felicia

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
i didnt like it it was run by young people and i could smell drugs and when i got to the room i realised that i had no privacy so i didnt stay i went back home and they didnt give a refund and i want my money back asap
Séjour de 1 nuit en novembre 2022

4/10 Médiocre

JERALD

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Bad experience. Racist to Asian MUST READ REVIEW I arrieved around past 5pm and they are in the middle of changing shift. They were counting coins and many coins. I waited more than 30mins just to get my Goki app working. I asked if I can rent a towel, the girl name Pauline told me to come back. Around 8pm, i came back. I asked the gentleman if I can rent a towel, He asked me if I am in a private room, I said no. But still hoping to get a towel to rent. He told me in a rude way that they don't rent it out. That I have to have my own towel. That I can go but for 2$ if i need one. I was told to come back thats why i came back... (Pauline who told me to come back was beside him) If I was told that they don't rent towels, its fine, I should have had bought one earlier. Well in fact, I just saw someone "with a latino accent" renting one. If you are asian, don't go to this place. They are racist against asian. Most of the people that work here are Argentinian, Brazilian or Colombian. They even talk in front of you in español. The guy talked a lot too. He was saying that the management don't give them enough manpower to do the laundry thats why they can't rent out towel. And that "THE PROPERTY IS TOO BIG FOR THEM TO HANDLE". The property is in 2 different location. 203 and 207 Book one night to check out and decide, otherwise go somewhereelse. 2nd floor and up, NO WIFI. You have to go to a common area to get connection.
Séjour de 1 nuit en novembre 2022

4/10 Médiocre

Nathan

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
No receptionist in attendance when we wanted to check in. Checking in online was difficult. Couldn’t find room as no one was there to show us - markings indicating directions to room non-existent.
Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Patrick

Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en septembre 2022

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté et personnel et service
DIRTY
It was so dirty (cockroaches included). There wasn't soap in the bathrooms and they don't clean or vacuum the bedrooms.
Séjour de 4 nuits en septembre 2022

2/10 Horrible

Sandra

Séjour de 3 nuits en septembre 2022

10/10 Excellent

Jayesh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en septembre 2022

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
Comfortable but dirty
Séjour de 4 nuits en septembre 2022