Dear Dora, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services. Kind regards, Alisa Sharnina Front Office Manager

Dear Francoise, Thank you for choosing City Hotel Tallinn! I am glad to hear that you enjoyed your stay with us. We hope to welcome you back to the hotel in the near future. Kind regards Alisa Sharnina Front Office Manager

Thank you for rating our hotel. We appreciate it!

Hello, Thank you for choosing the City Hotel Tallinn and taking the time to leave us the feedback. We are glad to hear that you were pleased with the location and the staff at the reception. We are very surprised about the comments regarding the room cleanliness. We take good care of all the rooms as high standard of hygiene is the most important thing for us. City Hotel is a 2* hotel, therefore the day cleaning is not included in the room rate unless it is a long stay. In that case we provide free of charge day cleaning in the middle of the stay. All the information regarding the extra services have been listed on our website to avoid any disappointment. We are sad to hear that you were not pleased with the room. We take all the feedback seriously and use it to improve the services to our valued guests. Thank you for pointing this out to us. We will certainly look into the clenliness of the hotel and monitor it even more close.

Thank you for your feedback! Our hotel is situated right next to the Old Town and all main attractions are in walking distance.