Our average rating of this rental is a low 3.We rate communication as a 1. First of all, after driving straight through for 20 hours from north Texas, we arrived early the morning of our check-in day for the funeral of a family member, and tried to contact the representative through VRBO messages for an earlier arrival, as spelled out in their online manual. The response, 7 hours later, was a canned response telling us that the online manual provides all the information on check-in. When I pointed out the manual allows a change in check-in time if you contact them, I got no response at all. Your representative needs to read the online manual. Secondly, after getting settled in the house, we left and returned later to find the doorknob was locked and opening the door with the keypad didn't work, so we were locked out. We called the representative and got no answer, but kept calling until someone finally answered the phone. She said she would try to find someone with a key to let us in. Over two hours later a relative of the home owner met us and jimmied the doorknob, which was not set up for a key, and was finally able to get it open. Turned out the doorknob was damaged and needed to be replaced and he said that would happen that day or the next morning. I was told we weren't the first to be locked out this way.Our review is continued in the photos.