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Avis sur ASTON Tanjung Pinang Hotel & Conference Center

4 out of 5
ASTON Tanjung Pinang Hotel & Conference Center
-KM 11 Jl. Adisucipto, Tanjung Pinang, Bintan Island

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 13 avis sur 44." "
Note des voyageurs de 8 (Bien), d’après 21 avis sur 44." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 44." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 44." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 44." "

8,2/10

Propreté

8,2/10

Personnel et service

6,6/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

5,2/10

Écoresponsabilité

Avis

8/10 Bien

Afandi

Voyage en groupe
Les points forts : Propreté et personnel et service
Séjour de 3 nuits en décembre 2023

6/10 Satisfaisant

Sebastiano

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very old hotel
Séjour de 2 nuits en septembre 2023
Réponse de Wisze le 3 oct. 2023
Dear Sebastiano,Thank you for taking the time to share your feedback with us. We appreciate your honesty regarding your experience at our hotel.We understand your concern about the age of the hotel, and we sincerely apologize for any inconvenience this may have caused during your stay. Please know that we are constantly working to enhance our facilities and services to provide a more comfortable and enjoyable experience for our guests.If you have any specific suggestions or areas you think we could improve upon, we would love to hear more about your thoughts. Guest feedback is invaluable to us, as it helps us identify areas for growth and make necessary improvements.We hope you consider giving us another chance in the future. Our team is committed to delivering exceptional hospitality, and we would be delighted to have the opportunity to welcome you back and demonstrate the positive changes we have made.Thank you again for your feedback, and we wish you safe travels ahead.Warm regards,ASTON Tanjungpinang

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Inconvenience Short Stay
The hotel allowed the guests to smoke anywhere in the premises. Booked the Deluxe room but the nothing special compared to superior one.
Séjour de 1 nuit en août 2023
Réponse de Wisze le 18 août 2023
Dear Anonymous,Thank you for your comment. We take customer satisfaction seriously and we are glad to hear from you.First, I would like to apologize for the inconvenience you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.And it appears we fell short in this regard.Please be assured that we take this matter very seriously and will immediately take steps to rectify the situation. We will now focusing on the issue you have mentioned regarding the smoking area in the suitable premises.If there is anything else we can do to make your stay more enjoyable, please do not hesitate to let us know. We appreciate your understanding and hope that you will give us the opportunity to make this right.Best Regards,ASTON Tanjungpinang

6/10 Satisfaisant

Eddie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The only good thing for this place is they have a kids friendly park that’s just beside the hotel and your room stay provides up to 4 pax free entry. Other then that, nothing shout about at this location. Room is pretty decent in size, bath room have quite a bit of room for improvement.
Séjour de 2 nuits en août 2023
Réponse de Wisze le 18 août 2023
Dear Mr.Eddie Thank you for your comment. We take customer satisfaction seriously and we are glad to hear from you.First, I would like to apologize for the inconvenience you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve the bathroom issue and it appears we fell short in this regard.Please be assured that we take this matter very seriously and will immediately take steps to rectify the situation. We will now focusing on the issue you have mentioned regarding room improvement.If there is anything else we can do to make your stay more enjoyable, please do not hesitate to let us know. We appreciate your understanding and hope that you will give us the opportunity to make this right.Best Regards,ASTON Tanjungpinang

10/10 Excellent

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023

10/10 Excellent

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay.
Great stay. Very friendly staff.
Séjour de 1 nuit en juin 2023
Réponse de Wisze le 9 juin 2023
Dear Peter,Thank you for staying with us and sharing your recent stay experience at ASTON Tanjungpinang Hotel & Conference Center! Thank you very much for taking the time to share your experience through Google. Hope you will come back and visit us soon.Best Regards,ASTON Tanjungpinang

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The property wasn't in the best location, but the amenities were good.
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Aw

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend stay
It was a great stay but the porridge could be a little bit watery as it is too thick
Séjour de 1 nuit en août 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en mars 2019
Réponse de Riawaty le 15 mars 2019
Thank you for your feedback

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2019
Réponse de Riawaty le 8 févr. 2019
Thank you for your feedback

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en janvier 2019
Réponse de Riawaty le 24 janv. 2019
Thank you for your feedback

10/10 Excellent

Selua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2018
Réponse de Riawaty le 12 déc. 2018
Thank you for your feedback

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en novembre 2018
Réponse de Riawaty le 21 nov. 2018
Thank guests for taking the time to write a review.

6/10 Satisfaisant

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fine Fine.
One quick overnight stay between flight and ferry. Hotel was quite quiet when I arrived - clean and condition was ok with a few rough edges. No one at reception when I first arrived but the concierge staff came and gave me a welcome drink as the reception staff appeared after a minute. Reception area is nice; rooms are ok. I thought the public downstairs area (below reception) to access the rooms was a little bit unwelcoming due to the lack of decoration. The corridors to the rooms were better. Room condition was fine - but "Superior Room" faced the road and was noisy. The Windows had poor noise insulation. I was told I would have to pay to upgrade to a "Deluxe Room" if I wanted to face the pool. All staff I encountered were nice, friendly and helpful. Dinner in restaurant was acceptable - a couple of items for vegetarians with the curry cooked to my preference. Breakfast for vegetarians was disappointing; but if you eat meat then you'll be ok. All in all - fine for a one-night stay; but not overly luxurious.
Séjour de 1 nuit en novembre 2018
Réponse de Riawaty le 14 nov. 2018
We would like to thank you for choosing to stay with us and we all hope to see you again in the near future.

8/10 Bien

HASBALELA

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en octobre 2018
Réponse de Riawaty le 14 nov. 2018
We would like to thank you for choosing to stay with us and we all hope to see you again in the near future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Riawaty le 11 avr. 2018
Thank for your feedback

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel with excellent customer service
The staff is very professional. Their transport service is on time and the driver is very acknowledge about the best route. Their food is great and delicious. Their staff is very proactive like when we are using the swimming pools, their staff would ask whether do u need any towel. Very happy with the stay in Aston.
Séjour de 2 nuits en décembre 2017

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
we stayed 2N, looks very remotely and Room services very through. No heat water & No TV channel. if we asking the Reception they said Engineering department doing repair. Until we check out never do anything. pls don't stay .thanks
Séjour de 2 nuits en décembre 2017

4/10 Médiocre

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
Good; 1. Wifi connection is strong 2. Bedding is good and comfortable 3. Room size Discomfort; 1. Hot shower not good 2. Cleanliness of water tap is questionable (bit yellowish) 3. F&B during breakfast overall is average acceptable for the paid price but many stuffs i.e. pepper, salt not at table, no table spoon available, wait for plate and glass. 4. Restaurant staff are good but seems can't managed many visitors at same time. Which for me not well prepared.
Séjour de 1 nuit en novembre 2017

8/10 Bien

Jefrie, Singapore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Hotel Near City Area
Good and pleasant
Séjour de 1 nuit en novembre 2017

10/10 Excellent

Henry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I always on the road. It was a nice surprise that the hotel staff gave me a surprise birthday cake while I was staying there. One of the rare Highlights in a otherwise very busy working trip.
Séjour de 2 nuits en septembre 2017

8/10 Bien

Bambang

Les points forts : Propreté et confort de la chambre
Yeah not bad but not really enjoyable
The room was ok, but the bathroom esp the shower located too high, difficult to ajust and the water just warm, not hot enough.
Séjour de 2 nuits en août 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

KIM FONG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2017

8/10 Bien

Wee Meng

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to rest
The staff is very helpful and knowledgable, the room is clean and neat. The area lacks 7-11, food choice is very limited, and no bar.
Séjour de 2 nuits en juillet 2017
Dear Wee Meng, Thanks for staying with us. We appreciate your feedback!

2/10 Horrible

cuncun, ishajudy

Les points faibles : Infrastructures et conditions de l’hébergement
Air kuning mati lampu jauh dari keramaian
Waktu mandi air nya kotor....jam 1 malam lampu nya mati lama bener...mau cari makan malam susah tak banyak pilihan
Séjour de 2 nuits en juin 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Not super luxury but value for money
Great stay at this place. I would say at the lower end of the 4 star hotels but that's how they've priced it. All in all value for money. Breakfast variety thins out towards 10am so go early.
Séjour de 2 nuits en juin 2017

6/10 Satisfaisant

AP

Les points forts : Propreté et confort de la chambre
Friendly place
I can't fault the kind intention of the staff. They were friendly and polite. And although the food was good, it was unfortunate that the wait staff were too relaxed and didn't get our order correct not once but three times! They were also slow to get the meals out to us and that shouldn't have happened as it was a quiet time and we were the only diners on our first day.

8/10 Bien

Henry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staffs are service-orientated.

10/10 Excellent

Zhao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent

8/10 Bien

Mahdi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pengalaman Saya di penginapan hotel Aston cukup baik. Seluruh Staff yg Saya temui sangat attentive dan friendly. Hanya bagian kamar saja seprey nya kurang segar baunya (lembab).

8/10 Bien

SHAUN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Biz Hotel.
Efficient service staff. Adequate facilities.

10/10 Excellent

chandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel De Castiglione
Perfect

8/10 Bien

Ema, Wellington, NZ

Les points forts : Propreté, personnel et service, confort de la chambre
Great Customer Service
It's located on the other side away from the Resorts, and it's in amongst all the local activity. It was fun to get lost amongst the locals and immerse ourselves in their daily lives. Upon checking in, they gave us a yummy tea, and were really helpful and friendly. The breakfast included was a great spread to suit any type of eater from Western to Eastern. Majority of it Eastern, but there's cereal and toast and omelettes for those who don't want to brave the local food. One day, we had a staff member use the hotel vehicle to take us around Tanjung Pinang for a really reasonable price, and he just took us wherever we wanted to go. He was entertaining as well - his name is Denis. He was informative and patient and because he was attached to the hotel, there waas none of this taking us to certain places where he'll get commission for us buying things. Not that anything is expensive. We really enjoyed our time there, so thanks to the staff.

8/10 Bien

May, Singapore

Les points forts : Propreté et personnel et service
ローカルエリアのグローバルホテル
Tanjung Pinangフェリーターミナルから車で30分ほど。ホテルから迎えの車が来てくれたので良かったです。ただし有料でした。 ホテルの従業員は英語もできますし、対応が早くて、良いサービスでした。 場所が不利な点はありますが、車をチャーターすれば問題なし。コスト的には、ホテル代と車代を合わせてもリゾートエリアよりは安いです。

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Mukul Deep

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay Location and hotel itself is very beautiful.

8/10 Bien

George, Davis, CA

Les points forts : Propreté, personnel et service, confort de la chambre
Good hotel with local flavor.
Friendly and professional reception staff. Hotel drivers were professional, and service was excellent. They took me to local attractions as requested. Restaurant serves local and western cuisine. Food quality is fine. If you are seeking an adventurous getaway that is away from a bustling downtown, this is the place!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Okay hotel.
Nothing much to do there.

8/10 Bien

Chok Keng

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
reasonably good hotel
reasonably good

8/10 Bien

ZHANG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

richie BOY

Les points forts : Propreté, personnel et service, confort de la chambre
Overall
Good f&b outlets, good breakfast spread, beautiful pool, only very bad wifi at far end rooms. Shifted us to room nearer the loby, wifi was allright.

8/10 Bien

Lovely Rainbows

Les points forts : Propreté et personnel et service
Fantastic family getaway
The staff were very friendly during our stay @ the hotel. The pool is beautiful.