Außenpool, Sonnenschirme

Bewertungen von Publica Isrotel, Autograph Collection

4.5 out of 5
Publica Isrotel, Autograph Collection
9 Aba Even Street, Herzliya

Bewertungen

9.0

Wunderbar

109 von insgesamt 163 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
36 von insgesamt 163 Gästebewertungen haben eine Bewertung von 8 - Gut" "
9 von insgesamt 163 Gästebewertungen haben eine Bewertung von 6 - Okay" "
7 von insgesamt 163 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 163 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.4/10

Sauberkeit

8.8/10

Personal & Service

9.2/10

Ausstattung

9.4/10

Zustand der Unterkunft

9.0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Lea

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Dorinm am 4. Juni 2023
Dear Lea,Thank you for taking the time to share your experience during your recent stay at Publica Isrotel Hotel and thank you for your wonderful review.We were happy to read that you enjoyed our hotel.We shall look forward to welcoming you again in the future.Best RegardsDorin

10/10 – Hervorragend

Axel

Aufenthalt von 5 Nächten im Dezember 2022

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Lärm / Kundenservice
Trotz Zusage kein ruhiges Zimmer erhalten. Hoher Lärmpegel durch laute Musik / Party jeden Tag bis 23-24 Uhr. Feedback von der Rezeption: „ Da können wir leider nichts machen.“ Rooftop Bar / Pool begingt durch Privatveranstaltung frühzeitig geschlossen.
Aufenthalt von 4 Nächten im August 2022
Antwort von Dorinm am 28. Aug. 2022
Dear Guest,I was sorry to read that your last vacation at our hotel did not match your expectations.your comments have been taken to our attention and brought to the attention of the parties concerned.We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable.Best Regards,Dorin

10/10 – Hervorragend

Joachim

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gerne wieder
Sehr angenehmer Aufenthalt. Sehr freundliches und aufmerksames Team, egal ob an der Rezeption oder im Service.
Aufenthalt von 3 Nächten im November 2021
Antwort von Dorinm am 22. Nov. 2021
Dear Joachim , It was such a pleasure to read your comments regarding your recent stay in the Publica Isrotel Hotel. Our goal is the comfort and enjoyment of our guests and we sincerely appreciate receiving letters such as yours, which affirm by how much we have succeeded. We look forward to hosting you again in the future. Best Regards Dorin

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel with good service we woud recommend to everybody
Aufenthalt von 7 Nächten im April 2019
Antwort von Reception Manager am 25. Apr. 2019
Thank you very much for your feedback. We are happy you liked the hotel and especially the service. Sincerely, The Hotel Team

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Februar 2019
Antwort von Reception Manager am 4. Apr. 2019
Dear guest, Thank you for taking your time and ranking the hotel. We are happy you enjoyed your stay and look forward to seeing you again. Sincerely, The Hotel Team

10/10 – Hervorragend

Bernd

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Predikat Wertvoll
Sehr tolles Hotel und alle Angestellten waren sehr bemüht uns einen super Urlaub zu bescheren. Würde definitiv dort wieder buchen und werde es auch weiterempfehlen! Spitzen Hotel.
Aufenthalt von 7 Nächten im Dezember 2018
Antwort von Front Office Manager am 11. Jan. 2019
Lieber Gast, Vielen Dank, dass Sie sich Zeit genommen haben und eine so großartige Bewertung über unser Hotel verfasst haben. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und warten darauf, Sie wiederzusehen und Ihnen ein unvergessliches Erlebnis zu bereiten. Das Hotelteam

10/10 – Hervorragend

Ulrich, Kulmbach

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Neues, schön eingerichtetes Business Hotel
Das Hotel ist neu und ca. 1 km vom Strand und der Marina entfernt. Im Umkreis gibt es viele Basts und Restaurants. Das Frühstück ist gut und der Service ausgezeichnet.
Aufenthalt von 3 Nächten im Juni 2018
Antwort von Hila Ramot am 3. Juli 2018
Thank you for taking your time and sharing your experience at Publica Isrotel. We hope to see you again in the future. Sincerely, The Hotel Team

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ich war hier für 3 Tage auf Geschaeftsreise. Das Hotel ist sehr empfehlenswert. Minimaler Punkteabzug, aber ist meckern auf hohem Niviea.
Aufenthalt von 3 Nächten im April 2018

10/10 – Hervorragend

Julian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Business trip to Herliya
Very nice and friendly staff. Nice view. Clean rooms.
Aufenthalt von 3 Nächten im März 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr gutes Business Hotel
Ich war nur 3 Nächte in Israel für eine Business Konferenz. Es blieb keine grosse Zeit für Ausgang oder die Umgebung zu erkunden. Tel Aviv soll aber DIE Partymeile des nahen Ostens sein.
Aufenthalt von 3 Nächten im November 2017
Antwort von reception manager am 7. Dez. 2017
Lieber Gast, Wir danken Ihnen, dass Sie sich Zeit genommen haben, Ihre Erfahrungen während Ihres letzten Aufenthalts im Publica Hotel mit uns zu teilen und danken Ihnen für Ihre wunderbare Bewertung. Ich war froh zu hören, dass Sie sich in unserem Haus wohlgefühlt haben. Wir würden uns freuen, Sie in der nahen Zukunft wieder zu sehen. Herzliche Grüße, Hila Ramot

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Schlechter Service
Das Hotel ist neu und schön. Der Service ist schlecht und unaufmerksam.
Aufenthalt von 1 Nacht im August 2017
Lieber Gast, Wir hoffen jedoch, dass sie bei Ihrer Reiseplanung weiterhilft. Wir werden Ihre Bewertung ernst nehmen und den Service verbessern. Wir hoffen jedoch, dass sie bei Ihrer Reiseplanung weiterhilft. Mit freundlichen Grüßen, Hila Ramot Empfangsleiter

10/10 – Hervorragend

naftli

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The stay was pleasant, and service is exemplary.
Aufenthalt von 1 Nacht im April 2024
Antwort von Dorinm am 14. Apr. 2024
Dear naftli,It was a pleasure to read your comments regarding your recent stay in the Publica Hotel.We were happy to read that you enjoyed our hotel.We will be happy to see you again in the future.Best Regards,Dorin

10/10 – Hervorragend

Alexey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Dorinm am 27. März 2024
Dear Alexey,The goal of the Isrotel Hotel chain is to provide for the comfort and enjoyment of its guests.It is, therefore, a great pleasure to see how much we succeeded during your recent stay with us.We will be happy to see you again in the futureBest RegardsDorin

6/10 – Okay

jacob

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Pool is closed and so the business lounge. There is a room with no windows and looks like a storage room converted to a work room -- it's the only room avail for office work. No fun. The nice room is locked and the reception tells you it's occupied. Not much of a service. But clean and I like the outdoor sitting area. I wish they had a fire pit there.
Aufenthalt von 7 Nächten im März 2024
Antwort von Dorinm am 17. März 2024
Dear jacob,Thank you for taking the time to share your experiences following your recent stay with us.Our dedication to the well-being of our guests is of utmost value to us, which we have always carved for our flag and means in our eyes is the provision of courteous and professional service, in order to give our guests the vacation of their dreams.To inform, the pool is closed until further notice and it is not possible to sit in the area.your comments have been taken to our attention and brought to the attention of the parties concerned.We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable.Best RegardsDorin

10/10 – Hervorragend

Eric

Gut: Sauberkeit und Zustand der Unterkunft
-
Antwort von Dorinm am 6. März 2024
Dear Eric,Thank you for taking the time to share your experience during your recent stay at Publica Hotel and thank you for your wonderful review.We were happy to see that you enjoyed our hotel.We will be happy to see you again in the futureBest RegardsDorin

10/10 – Hervorragend

Xanadu

Geschäftlich gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Fabulous!
Aufenthalt von 1 Nacht im März 2024
Antwort von Dorinm am 6. März 2024
Dear Xanadu,It was a pleasure to read of your satisfaction regarding your recent stay in the Publica Hotel and that the service lived up to your expectationsWe will be happy to see you again in the futureBest RegardsDorin

8/10 – Gut

TERESA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Dorinm am 6. März 2024
Dear TERESA,Thank you for taking the time to share your experience during your recent stay at Publica Hotel and thank you for your review.We look forward to welcoming you for your next stay with us.Best RegardsDorin

10/10 – Hervorragend

Moshe

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Dorinm am 27. März 2024
Dear Moshe,It was a pleasure to that your recent stay in the Publica Hotel lived up to all you hoped it would be.With a rooftop pool, state-of-the-art fitness room, inviting lobby bar, and elegant work area, Publica is the new urban business hotel in Herzliya, located at the heart of Herzliya Pituach's hi-tech district. It is without a doubt the perfect destination for combining work and pleasure.The hotel's central location enables quick and easy access to the area's leisure and entertainment venues, as well as many of the city's most popular sites, including the Herzliya Marina, Accadia Beach, Seven Stars Mall, and more.We shall look forward to welcoming you again in the future.Best RegardsDorin

10/10 – Hervorragend

VARDA

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von lin am 1. Feb. 2024
thank you for your reply hope you stay with us again in the future best regards,

10/10 – Hervorragend

Adir

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great business hotel, love it!
Aufenthalt von 2 Nächten im September 2023
Antwort von Dorinm am 28. Sept. 2023
Dear Adir,It was a pleasure reading your warm words about your recent stay in the Publica Isrotel Hotel. We look forward to having another opportunity to host you again in the near future and we shall continue to do everything in our power to make your stay with us enjoyable.Best RegardsDorin

10/10 – Hervorragend

Maya

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent choice
Great hotel for some relaxing time. The rooftop pool was so refreshing and the room cozy. Wonderful breakfast
Aufenthalt von 1 Nacht im September 2023
Antwort von lin am 9. Sept. 2023
Thank you very much for taking the time to write to us, I was glad to read that you enjoyed your stay with us.looking forward to seeing you again,

10/10 – Hervorragend

Miriam

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was amazing
Aufenthalt von 1 Nacht im August 2023
Antwort von Dorinm am 3. Sept. 2023
Dear Miriam,The goal of the Isrotel Hotel chain is to provide for the comfort and enjoyment of its guests.It is, therefore, a great pleasure to see how much we succeeded during your recent stay with usWe will be happy to see you again in the futureBest RegardsDorin

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im August 2023
Antwort von Dorinm am 30. Aug. 2023
Dear Michael,It was a pleasure to read that your recent stay in the Publica Isrotel Hotel lived up to all you hoped it would be.We shall look forward to welcoming you again in the future.Best RegardsDorin

10/10 – Hervorragend

Taly

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We came to celebrate a friend’s birthday. The service was amazing, a day before our stay the hotel customer relations manager call me to make sure they will have a gluten free option that I would like for breakfast. We got an early check in which was quick. All the facilities are clean and available for all. The service was amazing from all of the staff
Aufenthalt von 1 Nacht im August 2023
Antwort von Dorinm am 6. Aug. 2023
Dear Taly,It was a pleasure to read of your satisfaction regarding your recent stay in the Publica Isrotel Hotel and that the service lived up to your expectations.Our dedication to the well-being of our guests is of utmost value to us, which we have always carved for our flag and means in our eyes is the provision of courteous and professional service, in order to give our guests the vacation of their dreams.We will be happy to see you again in the futureBest RegardsDorin

8/10 – Gut

Angelica

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Dorinm am 24. Juli 2023
Dear Angelica,The goal of the Isrotel Hotel chain is to provide for the comfort and enjoyment of its guests.It is, therefore, a great pleasure to see by how much we succeeded during your recent stay with us.We will be happy to see you again in the future.Best RegardsDorin

10/10 – Hervorragend

nathalie

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel confortable - restaurants à proximité
Hotel confortable - restaurants à proximité
Aufenthalt von 4 Nächten im Juli 2023
Antwort von Dorinm am 19. Juli 2023
Dear nathalie,It was a pleasure to read of your satisfaction with the service and the varied menus served in the Main Dining Room of the Publica Isrotel Hotel.We also had the pleasure of forwarding your comments to the hotel’s Executive Chef.We look forward to hosting you again in the future.Best RegardsDorin

10/10 – Hervorragend

galit

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
What a wonderful surprise of a great hotel , great ambiance , great service . Clean . Great location .
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Dorinm am 25. Juni 2023
Dear galit,It was a pleasure to read of your satisfaction with the service you received during your recent stay in the Publica Isrotel Hotel and it will be a further pleasure to convey your kind words to all concerned. We look forward to welcoming you for your next stay with us.Best RegardsDorin

6/10 – Okay

Daniel

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Dorinm am 25. Juni 2023
Dear Daniel,Thank you for taking the time to share your experience during your recent stay at Publica Isrotel Hotel and thank you for your review.We look forward to having another opportunity to host you again in the near future and we shall continue to do everything in our power to make your stay with us enjoyable.Best RegardsDorin

10/10 – Hervorragend

yehuda, Woodland hills

Aufenthalt von 6 Nächten im Juni 2023
Antwort von Dorinm am 13. Juli 2023
Dear yehuda,It was a pleasure to see that your recent stay in the Isrotel Publica Hotel lived up to all you hoped it would be.We shall look forward to welcoming you again in the future.Best Regards,Dorin

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect location
Nice hotel. Perfect location. Large room. Good breakfast. Nice pool at the Roof top Very Good Greak restaurant next door
Aufenthalt von 2 Nächten im April 2023
Antwort von Dorinm am 23. Apr. 2023
Dear Guest,It was a pleasure to read of your satisfaction regarding your recent stay in the Publica Isrotel Hotel and that the service lived up to your expectations. It will be my pleasure to forward your kind words to the hotel General Manager and staff.\We look forward to hosting you again for future stays with us.Best RegardsDorin

10/10 – Hervorragend

Ori

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location. Wonderful staff and service.
Aufenthalt von 8 Nächten im April 2023
Antwort von Dorinm am 18. Apr. 2023
Dear Ori,It was a pleasure to read of your satisfaction regarding your recent stay in the Publica Isrotel Hotel and that the service lived up to your expectations.We look forward to having another opportunity to host you again in the near future and we shall continue to do everything in our power to make your stay with us enjoyable.Best RegardsDorin

8/10 – Gut

Rodina M

Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 10 Nächten im April 2023
Antwort von Dorinm am 8. Mai 2023
Dear Rodina M,Thank you for taking the time to share your experience during your recent stay at Publica Isrotel Hotel and thank you for your wonderful review.We look forward to having another opportunity to host you again in the near future and we shall continue to do everything in our power to make your stay with us enjoyableBest RegardsDorin

10/10 – Hervorragend

Estefan J

Aufenthalt von 4 Nächten im Februar 2023
Antwort von Dorinm am 7. März 2023
Dear Estefan J,It was a pleasure to see that your recent stay in the Publica Isrotel Hotel lived up to all you hoped it would be.We shall look forward to welcoming you again in the future.Best Regards,Dorin

10/10 – Hervorragend

L

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great business hotel, though need soundproofing
Great hotel, nice clean room and fab business lounge. Only issue was sound-proofing of rooms - woken in the night by conversations and TV in adjacent rooms.
Aufenthalt von 3 Nächten im Februar 2023
Antwort von lin am 11. Feb. 2023
Thank you very much for taking the time to write to us, I am glad to hear that you enjoyed your stay at our hotel.Your comments have been forwarded to the relevant authorities. Hope to see you again with us,Best regards,lin- front office manager

10/10 – Hervorragend

WONMO

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I really liked here. I definitely would come here once i visit Israel again.
Antwort von Dorinm am 5. Feb. 2023
Dear WONMO,It was a pleasure to read of your satisfaction regarding your recent stay in the Publica Isrotel Hotel and that the service lived up to your expectations.We shall be happy to see you again amongst our satisfied guests on your future stays with us.Best RegardsDorin

10/10 – Hervorragend

Lyubov

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2023
Antwort von Dorinm am 7. März 2023
Dear Lyubov,Thank you for taking the time to share your experience during your recent stay at Publica Isrotel Hotel and thank you for your wonderful review.We look forward to hosting you again for future stays with us.Best RegardsDorin

10/10 – Hervorragend

Nir

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was helpful and kindness. Room was clean and delivered on time. Great cocktails at the bar
Antwort von Dorinm am 5. Jan. 2023
Dear Nir,It was a pleasure reading how you enjoyed your recent stay in the Publica Isrotel Hotel.There is no doubt that feedback such as received from you strengthens our motivation and give us the feeling that our efforts are all worth while.We shall be very happy to see you again in the futureBest RegardsDorin

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Great hotel
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Dorinm am 18. Okt. 2022
Dear Guest,It was a pleasure reading your warm words about your recent stay in the Publica Isrotel Hotel.We shall be happy to see you again amongst our satisfied guests on your future stays with us.Best Regards,Dorin

10/10 – Hervorragend

Dovan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Très bel hôtel personnel très accueillant Piscine petite trop de monde Sinon top
Aufenthalt von 1 Nacht im August 2022
Antwort von Dorinm am 16. Aug. 2022
Dear Dovan, Thank you for taking the time to share your experience during your recent stay at Publica Isrotel Hotel and thank you for your wonderful review. It was a pleasure to read of your satisfaction regarding your recent stay in our hotel and that the service lived up to your expectations. We look forward to hosting you again for future stays with us. Best Regards, Dorin

8/10 – Gut

Tricia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Publica Isrotel is in a nice location for walking to the beach, restaurants and shopping.
Aufenthalt von 3 Nächten im Juli 2022
Antwort von Dorinm am 26. Juli 2022
Dear Tricia, It was a pleasure to read of your satisfaction regarding your recent stay in the Publica Isrotel Hotel and that the service lived up to your expectations We look forward to hosting you again in the future Best Regards Dorin

10/10 – Hervorragend

Susanna

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Dorinm am 25. Juli 2022
Dear Susanna, It was a pleasure to see that your recent stay in the Publica Isrotel Hotel lived up to all you hoped it would be. We shall look forward to welcoming you again in the future. Best Regards Dorin

10/10 – Hervorragend

Melanie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juli 2022

8/10 – Gut

ronen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Dorinm am 3. Juli 2022
Dear ronen, Thank you for taking the time to share your experience during your recent stay at Publica Isrotel Hotel and thank you for your wonderful review. We shall be happy to see you again amongst our satisfied guests on your future stays with us. Best Regards Dorin

8/10 – Gut

Leora

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was nice and had a pool on the roof. The only complaint was the lobby bathroom and parking garage that smelled very bad of sewer, Otherwise we had a nice stay.
Aufenthalt von 2 Nächten im Juni 2022
Antwort von Dorinm am 19. Juni 2022
Dear Leora, Thank you for taking the time to share your experience during your recent stay at Publica Isrotel Hotel and thank you for your wonderful review. We were happy to read that you enjoyed our hotel. your comments have been taken on board for further attention by our GM and management. It is feedback like this that we learn from and use to improve. We look forward to hosting you again in the future Best Regards, Dorin

2/10 – Ungenügend

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Poor service and maintenance
The shower had only cold water (4 days!). The issue went unaddressed and with no updates until I managed to switch rooms on my last night. The reception desk was unusually rude about requests to change rooms. That included mentioning twice that it is my fault that I am unhappy with my room. The breakfast waitress forgets your coffee order so frequently that you might as well assume it is the norm (they are busy chatting). The cleaning crew plays music out loud while cleaning. The overall feeling is that the hotel is so hip that the most basic of the hospitality business is forgotten: the pluming should work, and hotel guests should be updated about maintenance issues. Save the cute factor and opt instead for Harods Herzeliya hotel nearby, which has a nicer pool, access to the beach, a wonderful breakfast, working plumbing and they are genuinely happy to have you as a guest.
Aufenthalt von 5 Nächten im Juni 2022
Antwort von Dorinm am 12. Juni 2022
Dear Guest, The Isrotel hotel chain places guests inquiries and matters in primary importance, learns from them and draws conclusions. I would like to stress how sorry I was to read about your remarks and feelings, as described in your words, regarding your recent stay at the hotel. We are devoted to ensuring the well-being of our guests and our main value is to provide them with an enjoyable and unforgettable vacation with courteous and professional service. All of your comments have been taken to our attention and brought to the attention of the parties concerned. We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable. Best Regards Dorin

10/10 – Hervorragend

Omri

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We really enjoyed staying at Publica. It’s clean, the staff are super friendly, and I truly felt at home. Will return next time I’m in town.
Aufenthalt von 2 Nächten im April 2022
Antwort von Dorinm am 4. Mai 2022
Dear Omri, It was a pleasure reading how you enjoyed your recent stay in the Publica Isrotel Hotel. There is no doubt that feedback such as received from you strengthens our motivation and give us the feeling that our efforts are all worth while. We shall be very happy to see you again in the future. Best Regards Dorin

8/10 – Gut

Edoardo, Cerro Maggiore

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
NICE EVERYTHING BUT WINDOWS DON T WORK FOR EXTERNAL TRAFFIC NOISE
Aufenthalt von 4 Nächten im Februar 2022
Antwort von Dorinm am 6. März 2022
Dear Edoardo , Thank you for taking the time to share your experience during your recent stay at Publica Isrotel Hotel and thank you for your wonderful review. We were happy to read that you enjoyed our hotel. your comment has been taken on board for further attention by our GM and management. It is feedback like this that we learn from and use to improve. We will be happy to see you again in the future Best Regards Dorin

8/10 – Gut

Hirsh

Aufenthalt von 2 Nächten im Februar 2022
Antwort von Dorinm am 20. Feb. 2022
Dear Hirsh, The goal of the Isrotel Hotel chain is to provide for the comfort and enjoyment of its guests. It is, therefore, a great pleasure to read by how much we succeeded during your recent stay with us. Hope to see you again in the near future. Best Regards Dorin

10/10 – Hervorragend

ori

Aufenthalt von 1 Nacht im Februar 2022
Antwort von Dorinm am 16. Feb. 2022
Dear ori, Thank you for taking the time to share your experience during your recent stay at Publica Isrotel Hotel and thank you for your wonderful review. We were happy to see that you enjoyed our hotel. We look forward to having another opportunity to host you again in the near future and we shall continue to do everything in our power to make your stay with us enjoyable. Best Regards Dorin