The Wallace Tower

Ma note est dûe au fait que l'hôtel était en travaux à mon arrivée (rénovation du restaurant et de la réception au rez de chaussée et de salles de conférence aux 5e et 6e étages). En conséquence : hall d'accueil minuscule, bruit de travaux même le samedi, et restaurants dans une salle de réception au sous-sol. Toutefois le réceptionniste m'a attribué une chambre au 3e pour limiter le bruit lié au travaux sans que j'ai à le demander et l'équipe et l'aménagement pour le petit déjeuner était très bien. Côté points positifs : hôtel très bien situé entre les deux gares de Glasgow et pleins de restaurants et attractions à proximité; personnel aimable et serviable, litterie confortable (mais lit trop grand pour la taille de la chambre); et buffet petit déjeuner très bien que ce soit en choix et en qualité. À part ça, des travaux de rénovation du reste de l'hôtel serait les bienvenus car l'isolation phonique extérieure côté rue est mauvaise et la ventilation de la salle de bain sous dimensionnée)

Very clean and well decorated cozy property! Close to train stations and downtown. The only misses for us were: 1. The lack of directions on how to operate the washer, dryer combo in the kitchen, the stove, and the other small appliances, & TV. Simple countertop instructions would’ve been helpful and time saving. 2. Pillows on all the beds were severely flattened and the mattresses on both beds were very firm. Otherwise, great property for the price and location.

The room looks nice, and I think the location is good. However, the maintenance could definitely be better. There’s no elevator, and the fan really needs a good cleaning. There were also no instructions on how to use the Google controller, which I think is also the thermostat. After about two hours of going back and forth by email, they finally told me to use the panel on the boiler to adjust the room temperature. As someone from Thailand, I’m not used to dealing with a giant boiler connected to the radiator, so it would have been really helpful to have some clear instructions from the beginning. The cabinet under the TV also looks like it’s about to fall off the wall. They really wanted to fix that, but honestly, I would have preferred them to fix the radiator first. One night, the fire alarm went off, and on another night, I think it was a door alarm that kept going off for about five minutes. What made everything more frustrating was that all communication had to be done by email. It took a lot of back and forth just to sort out relatively simple issues. Overall, the room and location are nice, but the maintenance and communication could definitely be improved.