Hotels nahe Tianheng-Berg (Harbin)

„酒店服务不错，就是周边环境不太好“

„De hade vad man kunde förvänta sig av ett 5-stjärnigt hotell; fina och rena rum, tillmötesgående personal etc. Personalen ger jag ett extra plus till. Trots språk barriären så visades jag till dit jag skulle och väntade på mig tills de försäkrat sig om att det är rätt.“

„房間整體還不錯，設施設備都很新，以設備來說算是相當完善。 房間網路也還不錯，有自動窗簾和升降桌，衛浴設備也都還不錯。 旁邊就有商店，晚上有大排檔，整體來說位置也還不錯。 但服務人員處理事件的能力有待加強，住的是近吸煙樓層，連三天聞到煙味，且實際看到人在抽煙，向前台反應之後前台表示也只能勸阻，那不確定為什麼要叫做進吸煙樓層？ 一直到最後一天飯店才提問說要不要換房間，但是都最後一天也聞到煙味人也不見了，實在也沒有這個必要性，只能說對於處理事情的能力經驗不足，且應該制定既然是禁吸煙樓層，就應該好好處理事情，而不是只能勸阻，這樣嚴重影響當初選擇禁煙樓層的其他客戶的住宿品質。“

„Netter Empfang, freundliche und sehr hilfsbereite ( z.B.Consierge Hr.Joseph) Mitarbeiter. Ein Topmanager Hr. Georg v. Osten immer mit gutem Rat und Tat zur Stelle. Wir haben uns hier wohlgefühlt!“

„Sehr gut“

„Very nice hotel, walking distance to the main attractions“

„超棒！早餐豐富、位置便利、服務人員很暖心♡“

„I liked especially the guy who takes care of the swimming pool and the hairdresser. Both men were extremely friendly and helpful.“

„The hotel is showing it’s age. The carpet is old and dirty. The bed is as hard as a board. Breakfast had set menu where you pick from A to D everyday. It wasn’t quite good. The breakfast room was not very appealing. I was there during the virus outbreak where I had to be evacuated to one of their sister hotel since this hotel was very close to the train station. The sister hotel was way better although I only spent 1 night. I would recommend staying near the city center.“

„Even though I did my reservation in advance, they didn't have a room available upon my arrival. The person in charged walked me two blocks away to a building with rooms. The building was dirty and smeelly. No signs, no security regulations, elevators malfunctioning, everyone smoking all over the places, walls filtty and dirty. The room too smelly. It was too cold, that was the only reason I ended up staying. Didn't feel leaving the place to try to find another hotel. Breakfast was delivered in ...

„Es war alles perfekt - ganz tolles Team - vielen Dank für den liebevollen Aufenthalt in Ihrem wunderschönen Hotel.“