"Very disappointing for a 4 stars hotel in Florida.
The hotel is under construction which is fine but our bathroom was beyond disgusting and outdated.
The bathtub was all peeling and was super high, It was VERY hard to shower my daughter because of the shower head that couldnât move and we had no other way to shower her.
Our room was barely cleaned once in 5 days we stayed there.
The Keys to the room never worked we had to go to the lobby many times and we were told « it always happens just play with it »
Now Iâve spoken to the concierge about changing room and she made me come back every few hours telling me Iâll see what I can do. And obviously nothing was done.
Plus the smell in the floor was horrible. Smelled like wet dogs.
"
