Dear Georg,We appreciate very much that you have shared your honest feedback with us regarding some aspects of your stay.We only regret you did not make us aware of these issues while on-site so we could have discussed them with you personally and found an adequate solution.I can assure you that our Team is always willing to help our guests with any matter and please allow me to apologize on their behalf for any misunderstanding there could have been.Our staff is one of our top rated items in our hotel and we ensure that our training process is effective and that our employees are fully qualified to provide the high quality service that characterizes our Hotel. I can assure you that it was absolutely not our intention to cause you any bother or make you feel uncomfortable.With the confident that we may have another opportunity of welcome you back again so that improve your impressions.Regards,

Dear Andres,Thank you for your magnificent feedback!We hope to see you soon.Kind regards,

Dear Georg,First of all, we sincerely appreciate the time you have dedicated to share your impressions regarding your recent visit to our Hotel.We are sorry to read that we have not been able to achieve our main purpose with you, which is our guests’ complete satisfaction, and that as a Team, we could not fulfill your expectations, since we always do our greatest effort to be successful in accomplishing our commitment.The satisfaction and well-being of our guests are extremely important to us and urge our guests to notify us of any issues or concerns at the time of their visit so that we may find an immediate solution.Thank you again for your comments and we really hope and trust that we can welcome you to this or any other Meliá Hotels International property in the future. Best regards,

Sehr geehrter Markus,vielen Dank, das Sie sich die Zeit genommen haben, eine Bewertung über unser Hotel zu schreiben.Es freut uns sehr, dass Ihnen unsere strandnahe Lage und das geräumige Zimmer gefallen haben. Wir sind stolz darauf, unseren Gästen eine große Auswahl an Speisen in unserem Buffet-Restaurant sowie eine herrliche Rooftop-Terrasse bieten zu können. Es ist schön zu hören, dass Sie diese Aspekte Ihres Aufenthalts genossen haben.Wir würden uns freuen, Sie in Zukunft wieder bei uns zu begrüßen.Carmen GonzálezGuest Experience

Dear Lennart,Thank you for your magnificent score!We hope to welcome you back soon.Best regards,Gloria ArenazaGuest Experience

Dear Egor,Thank you for your wonderful feedback!Looking forward to welcoming you again.Yours sincerely,

Dear Thomas,Thank you for your trust when choosing our Meliá Costa del Sol for the second time, as well as for taking the time to write this magnificent review of your recent stay with us.Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience and appreciated not only our strategic location but our high standards as well.Looking forward to welcoming you for another wonderful stay. Warmest regards,Gloria ArenazaGuest Experience

Dear Angela Rodas,Thank you for your positive rating!We hope to see you soon.Best regards,

Dear Steven Yves This,Thank you for your positive review!We hope to see you soon.Warmest regards,

Dear Sandro,Thank you for your positive rating!We hope to see you soon.Kind regards,

Dear Mr. Andre,On behalf of Meliá Hotels International Customer Satisfaction Service, I would firstly like to thank you for having taken time in filling our questionnaire. We believe that it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for.We are delighted to know that you enjoyed your holiday at Meliá Costa del Sol. Your opinions are an incentive for all of us in our daily efforts to improve quality and services.We would dearly hope to have the pleasure of welcoming you again in a near future. Regards,María Leal, Guest Experience Manager

Sehr geehrter Marc,vielen Dank, das Sie sich die Zeit genommen haben, eine Bewertung über unser Hotel zu schreiben.Wir haben mit Freude gelesen, dass Sie mit Ihrem Aufenthalt bei uns sehr zufrieden waren. Vielen Dank, dass Sie die gute Lage und die Sauberkeit unseres Hotels so positiv bewertet haben. Auch freuen wir uns darüber, dass Ihnen das Zimmer und die schöne Terrasse gut gefallen haben.Freundliche Grüße und bis zum nächsten Mal.María Leal, Guest Experience Manager

Dear Carsten,Thank you for taking the time to share your comments with us and for your loyalty to our hotel.After reading your feedback we are very sorry to hear we didn't meet your expectations due to the requested room was not available. We hope to see you again very soon. Best regards,María Leal - Guest Experience Manager

Sehr geehrter Herr. Martin,Wir bedanken uns für Ihren hervorragenden Kommentar und freuen uns, dass Sie einen angenehmen Aufenthalt im Melia Costa del Sol hatten.Wir freuen uns auf ein Wiedersehen mit Ihnen.Mit freundlichen GrüßenMaría Leal - Guest Experience Manager

Dear guest,On behalf of the entire team of Meliá Costa del Sol, we would like to thank you for the time you took to share your positive opinion about your Experience during your stay.We hope to see you soon!María Leal - Guest Experience Manager

Dear Vera, Thank you for choosing our hotel for your holiday and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. We are looking forward to welcoming you soon. Kind regards, María Leal - Guest Experience Manager

Sehr geehrter Frau. Eva, zunächst möchten wir uns herzlich für Ihr ausführliches Feedback zu Ihrem Aufenthalt bei uns bedanken. Ehrliche und konstruktive Bewertungen helfen uns, unsere Serviceleistung stetig zu optimieren und zu verbessern. Ihre Anmerkungen zu Ihrem Aufenthalt haben wir dankbar zur Kenntnis genommen. Wir freuen uns auf ein Wiedersehen mit Ihnen. Mit freundlichen Grüßen María Leal - Guest Experience Manager

Estimado Edgar, Muchas gracias por el feedback positivo de su estancia en el Melia Costa del sol. Le envío un saludo de todo el equipo.

Sehr geehrter Herr./ Frau, Wir schätzen Ihre ausgezeichneten Kommentare. Ebenso nehmen wir die Kommentare, aufmerksam zur Kenntnis, da sie für uns ein Anhaltspunkt sind, um mögliche Korrekturmaßnahmen zu ergreifen. Wir freuen uns darauf, Sie wieder im Melia Costa del Sol begrüßen zu dürfen. Mit freundlichen Grüßen.

Dear Giorgiop, It is great to know that you had an enjoyable stay with us. The entire team will be very glad to welcome you soon! Best regards, María Leal - Guest Experience Manager

Sehr geehrter Herr. John, Wir schätzen Ihre ausgezeichneten Kommentare Wir freuen uns darauf, Sie wieder im Melia Costa del Sol begrüßen zu dürfen. Mit freundlichen Grüßen.

Ich danke Ihnen für Ihren ausgezeichneten Kommentar. Wir bedauern den kleinen Fehler mit der Minibar. Wir senden Ihnen unsere herzlichsten Grüße

Wir schätzen Ihre ausgezeichneten Kommentare und Ihre Treue zu unserem Hotel. Wir freuen uns darauf, Sie wieder im Melia Costa del Sol begrüßen zu dürfen. Mit freundlichen Grüßen.

Dear khalid, Thank you for reporting us your feedback after your last stay with us. We are sorry to hear that you were not satisfied with your stay and the views. I remain at your complete disposal and look forward to have the opportunity to receive you back in the future Best regards.

Dear Guest, We would first like to thank you for having taken some of your time to send us your comments, we believe that is only through listening carefully to the comments and suggestions of our guest that we will be able to achieve the constant improvement. We truly hope to have the pleasure of welcome you back. Best regards,

Dear Guest, Thank you for reporting us your feedback after your last stay with us. We look forward to welcome you back at Meliá Costa del Sol!

Dear Guest, We truly appreciate your comments, we do take them into account in order to keep improving our services, ensuring a good quality service and guest satisfaction. All our team hopes to get the opportunity to welcome you here again soon! Best Regards

Dear Guest, Thank you for reporting us your Experience after your last stay at Meliá Costa Del Sol. It is a real honor to know that you enjoyed it! Best regards,

Dear Cindy, We would like to thank you for having taken some of your time to send us your comments, we believe that is only through listening carefully to the comments and suggestions of our guest that we will be able to achieve the constant improvement. We sincerely hope that we have the chance to welcome you again very son. Best regards,

Thanks for the 5 points! We are very happy to know that you enjoyed your stay!

Dear Marina, Thank you so much for your review. We are so happy to know that you enjoyed your days with us to the fullest. It is our biggest pleasure to find out that we were able to surprise you on your birthday. We are looking forward to welcoming you again! Best regards,

Dear Erich, Thanks for your score! We hope to have the pleasure of welcome you back really soon! Best regards.

Dear Guest, Thank you so much for your review. We are so happy to know that you enjoyed the holiday with us to the fullest and that your loved our incredible views and our lovely staff. It is our biggest pleasure to find out that we were able to make you happy and satisfied. We are looking forward to welcoming you again! Best regards

We value the feedback that you give us about the hotel, it's very important for us know the experience of our guests with your prospect, as it helps us to improve the quality of our services and thereby improve the satisfaction of our guests. Thanks again for the time you took to write about your experience. Kind Regards Gilberto Castro.

Vielen Dank , dass Sie unser Hotel Meliá Costa del Sol gewählt haben, sowie für die Zeit die Sie gewidmet haben Ihre Erfahrungen Ihre Meinung ist uns sehr wichtig und wir sind froh, dass Sie Ihren Aufenthalt genossen und haben. Ich stehe Ihnen jederzeit zur Verfügung und ich würde mich freuen, Sie bald wieder in Torremolinos im Melia Costa del Sol willkommen zu heißen. Gilberto Castro

Sehr geehrter Hotelgast, Danke, dass Sie uns die Möglichkeit gaben, unsere Dienstleistungen anzubieten und vor allem Ihre Erfahrung mit potentiellen zukünftigen Kunden teilen. Ihre Zufriedenheit ist unser Ziel, und Ihre positiven Kommentare machen uns sehr glücklich. Es war eine Freude, Sie bei uns zu haben und wir freuen uns auf ein Wiedersehen auf Ihre nächsten Reise an der Costa del Sol. Mit freundlichen Grüßen, Gilberto Castro.