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Avis sur Northstar California Resort

3 out of 5
Northstar California Resort
100 Northstar Drive, Truckee, CA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 417 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 286 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 126 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 103 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 68 avis sur 1000." "

8,2/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Alain

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No air conditioning, bathroom was in poor condition, renovation was in progress on the outside and balcony during our stay.
Séjour de 2 nuits en août 2023
Réponse de Kennedy le 14 août 2023
Thank you for this feedback, we are sorry that you did not enjoy your stay. We will work hard to correct the issues that you experienced.

8/10 Bien

Duval

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Jerome, Bièvres

Les points forts : Propreté
Les points faibles : Personnel et service
Un séjour décevant
La résidence est vraiment vieillissante. L'appartement était très sombre car il était en contre bas de la route. Le bruit de la route était important. Le matelas du lit était trop ancien, il formait une cuvette au milieu.

10/10 Excellent

Patton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family and I had a great time at your facility. I appreciate that you had a little village in back that we could do several activities.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Gustavo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

8/10 Bien

Pete, Farmington Hills

Voyage en couple
The area and resort are nice. Nothing spectacular. The 1 bedroom condo that we stayed in was quite comfortable but the finishes and furnishings were outdated and need updating. Location is convenient to downtown Truckee which is nice.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Suzana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is ski in ski out property located on the slopes of Nortstar resort. Very beautiful views, cabin was modestly cozy and comfortable.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Stefan

Séjour de 4 nuits en avril 2024

4/10 Médiocre

Israel

Voyage en famille
The beds were absolutely horrible. We checked out a day early they were so bad. We tried to get an upgrade and pay extra but that didn’t really materialize. If I returned to timber creek lodge it would only be with the option to change rooms based on the condition of the beds.
Séjour de 4 nuits en mars 2024

10/10 Excellent

Mohammad

Voyage en famille
Les points forts : Équipements
Amazing
Séjour de 2 nuits en mars 2024
Réponse de Summer S. le 20 mars 2024
Thank you for taking the time to provide your feedback!

10/10 Excellent

Pravin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Summer S. le 20 mars 2024
Thank you for taking the time to provide your feedback!

2/10 Horrible

horacio

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Bed was terrible. Felt every spring in the bed. Did not sleep.
Séjour de 3 nuits en février 2024
Réponse de Summer S. le 20 mars 2024
Thank you for taking the time to provide your feedback, I am sorry your stay with us did not meet your expectations.

10/10 Excellent

Robert

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Summer S. le 20 mars 2024
Thank you for taking the time to provide your feedback!

6/10 Satisfaisant

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The down stair heating ducts need restrictors, the rooms downstairs heat to 80 degrees and then 15 minutes later all the heat has gone upstairs. So the temperature swing between 55 degrees to 80 degrees downstairs.
Séjour de 2 nuits en février 2024
Réponse de Summer S. le 20 mars 2024
Thank you for taking the time to provide your feedback, I am sorry your stay with us did not meet your expectations.

8/10 Bien

Yang

Séjour de 2 nuits en février 2024

10/10 Excellent

Iris

Séjour de 2 nuits en février 2024
Réponse de Summer S. le 20 mars 2024
Thank you for taking the time to provide your feedback!

8/10 Bien

Isabel

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en janvier 2024
Réponse de Summer S. le 20 mars 2024
Thank you for taking the time to provide your feedback!

10/10 Excellent

Nick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

4/10 Médiocre

Kyle

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

4/10 Médiocre

Alexander, Wilmington

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en janvier 2024

10/10 Excellent

Roy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Loiret

Séjour de 4 nuits en décembre 2023

2/10 Horrible

Charles

Séjour de 2 nuits en janvier 2024

2/10 Horrible

Zunhang Yu

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The property they gave us was far away from village and not at all matching how it was advertised. We actually had to take shuttle to the village which again was not at all mentioned anywhere. Complained to Expedia but they are blaming the Northstar resort and saying the resort is not responding. The place was old and noisy. It was not at all worth it for the high price we paid thinking we will be in the village.

4/10 Médiocre

Jeff

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No WiFi, lights not working , too far away from village and way too expensive
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Kathy A.

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great room
The stay at Northstar was awesome. Room was great. Would do it again!
Séjour de 4 nuits en novembre 2023
Réponse de Justin. le 5 déc. 2023
Thank you for your feedback. :)

6/10 Satisfaisant

Caroline

Voyage en famille
Les points faibles : Propreté
Séjour de 3 nuits en novembre 2023
Réponse de Summer S. le 18 nov. 2023
Thank you for taking the time to share your experience.

10/10 Excellent

Jane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Summer S. le 26 oct. 2023
Thank you for taking the time to provide your feedback. I am glad you enjoyed your stay with us!

10/10 Excellent

Fatimah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Séjour de 2 nuits en octobre 2023
Réponse de Justin. le 18 oct. 2023
Thank you for your response, we appreciate your feedback.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Summer S. le 1 oct. 2023
Thank you for taking the time to provide your feedback.

2/10 Horrible

Thomas

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Access was difficult with several flights of stairs, Aspen 3162. TV wasn't working. Coffee maker was broken and light over the sink didn't work. Freestanding lamp socket was broker away from the base, but was able to reinstall so we could get it to work. We were not warned that heater was cast iron gas stove that made a terrible condition racket when warming up and cooling, unable to sleep. Asked front desk to get repairs done. Repairman showed up over an hour later not able to replace coffee maker or repair lights. As an independent consultant who audits commercial properties this was on of the worse hospitality units ever encountered. Don't know the condition of other units just this one. We will not return.
Séjour de 2 nuits en septembre 2023
Réponse de Summer S. le 1 oct. 2023
Thank you for taking the time to provide your feedback

8/10 Bien

Jolene

Voyage en famille
Les points forts : Confort de la chambre
It was ok- Useful, just needs updates
Check in personnel was kind and friendly. Since it's their slow season no one was really there to keep things in order. No one vacuumed or took care of the common hallways. There was a half eaten granola bar that was there from Friday-Sunday. I finally just picked it up and threw it away. Carpets were tearing and stained. I would go with vinyl flooring to help with wear and tear- especially for snow season. Location was great and Inclined Burger and Rubicon had great food. Wish we didn't have to pay $10 per person per day for the fitness/ community center.
Séjour de 2 nuits en septembre 2023
Réponse de Justin le 13 sept. 2023
Thank you for your feedback, We greatly appreciate your response.

8/10 Bien

maria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was fantastic. The room was great but had difficulties with the tv turning off after 15mins being on. That was the only complaint.
Séjour de 2 nuits en septembre 2023
Réponse de Kennedy le 11 sept. 2023
We appreciate you taking your time to provide us with this feedback! We are glad that you enjoyed your stay!

10/10 Excellent

Karthik

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a very good stay
Séjour de 2 nuits en septembre 2023
Réponse de Kennedy le 5 sept. 2023
Thank you for providing us this feedback! We are glad that you enjoyed your stay!

10/10 Excellent

Jaime

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient for me since I like riding my bike
Séjour de 2 nuits en septembre 2023
Réponse de Kennedy le 5 sept. 2023
We are glad that you enjoyed your stay! Thank you for providing us this feedback.

10/10 Excellent

Lorena

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice stay
Séjour de 3 nuits en septembre 2023
Réponse de Kennedy le 5 sept. 2023
We are glad that you enjoyed your stay! Thank you for providing us this feedback.

6/10 Satisfaisant

Evgeniya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Not as advertised. I was expecting to stay at the condos that were depicted on the picture which overlook the Village with ice skating rink and shops and restaurants but was given a condo that was in a different corner of Northstar, not walking distance so we had to drive about 5 mins to get to the area where we expected to stay at. Other than that, the condo was as clean as it can be, the carpet was filthy dirty but everything else was relatively clean. My biggest disappointment was the false advisement of the location
Séjour de 2 nuits en septembre 2023
Réponse de Kennedy le 3 sept. 2023
Thank you for taking the time to provides us this feedback. We will be sharing this with all partners to ensure we are providing the best experience.

10/10 Excellent

Katherine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that we had plenty of quiet privacy. I really liked the digital key pad for the gated entry and the door to the unit. Check-in and check-out were very simple. Communication through text and email was helpful.
Séjour de 2 nuits en août 2023
Réponse de Kennedy le 28 août 2023
Thank you for providing us this feedback!

10/10 Excellent

daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de Kennedy le 27 août 2023
Thank you for providing us this feedback! We are glad that you enjoyed your stay.

10/10 Excellent

Gregory

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de Justin le 24 août 2023
Thank you for your feedback.

10/10 Excellent

Sarah

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Kennedy le 22 août 2023
Thank you for this feedback! We are glad you enjoyed your stay!

6/10 Satisfaisant

Alina, San Francisco

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The property was dated and the lesther couches in the living room were rather tattered. It was advertised as having two tvs, but tbe one in tbe bedroom only had a DVR. No DVR s were provided and we were never told about it before we arrived. Also, pool and gym charve $10 per day, per person. They should add thT to tbe daily rate and offer it as a comp Last but not least, the place had no AC. For a winter rental, it's ok For a summer rental it is not as it gets up in the 80's in the area. The Villave is really nice, the unit was large and confortable
Séjour de 2 nuits en août 2023
Réponse de Kennedy le 14 août 2023
Thank you for this feedback, we are sorry that you did not enjoy your stay. We will work hard to correct the issues that you experienced.

6/10 Satisfaisant

diana

Les points forts : Infrastructures et conditions de l’hébergement
Things that would have been helpful to know in advance; • $10 fee per person per day to use pool, gym • Most restaurants close by 9:00pm/ no convenience store open late • DON’T waste your money at Euro Snack INC. the frozen yogurt was terrible the gelato was ok but everything was way overpriced and poor quality. Check in staff wasn’t very helpful and or friendly.
Séjour de 2 nuits en août 2023
Réponse de Kennedy le 13 août 2023
Thank you for this feedback!

4/10 Médiocre

Matthew

Voyage en famille, Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Overwhelmed by how out of date the property decor was - a tape deck, telephone, dirty worn out shag-pile carpet, uncomfortable worn out sofas and chairs from the 90's. Humidifier/fan in bedroom did not work; fan in main area too small to make any impact. Items in dishwasher still dirty from last occupants. For first time visitors no useful info was easily available - need info like legible trail map in unit, how the door lock works, 'things-to-do' brochures - there was nothing for first time visitors. There was a wooden shelf under the TV, above the easy chair that nearly decapitated us as we sat down. No wash clothes in the bathrooms and no dish towels for the kitchen.
Séjour de 7 nuits en juillet 2023
Réponse de Justin le 9 août 2023
we apologize for the inconvenience caused during your stay, we will work hard to resolve the problems caused during your stay with us. Thank you.

2/10 Horrible

Carmen

Voyage en famille
Les points faibles : Équipements
To old end no good cleaning
Séjour de 2 nuits en août 2023
Réponse de Kennedy le 7 août 2023
Thank you for this feedback, we are sorry that you did not enjoy your stay. We will work hard to correct the issues that you experienced.

10/10 Excellent

Jon

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great. Enjoyed friendly staff at the swimming area.
Séjour de 4 nuits en août 2023
Réponse de Justin le 7 août 2023
Thank you!

10/10 Excellent

Stacey

Les points forts : Propreté
Séjour de 3 nuits en juillet 2023
Réponse de Summer S. le 2 août 2023
Thank you for taking the time to provide your feedback

2/10 Horrible

John Boone

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Non-existent service staff for WIFI not working and our balcony being taped off and painted while we were staying there. Then they had the audacity to lie that someone would be by to take it down when I finally went into the office. Ripped it down ourselves that night and it was right back up the next morning. Worst hotel experience I've ever had.
Séjour de 2 nuits en juillet 2023
Réponse de Kennedy le 31 juil. 2023
Thank you for providing us this feedback.

2/10 Horrible

Mike

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Do NOT book here unless you know someone. Northstar resort show photos of buildings in their new village, but once you get there, they put you into old beaten condos. When I called, they simply said talk to Expedia, I called Expedia, they could not do anything, it is like I booked something in Russia, 0 service. The condo we got had break in marks on the front door, the bed drawers can not close, carpet is dirty, the bedrooms and baths were low n cramped. Definitely won’t stay at anything northstar again.
Séjour de 3 nuits en juillet 2023
Réponse de Kennedy le 31 juil. 2023
Thank you for providing us this feedback.

10/10 Excellent

Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Outside of condo needed cleaning. Cobwebs everywhere. Shower had mildew. On arrival they had weedeated and did not blow walkways off.
Séjour de 3 nuits en juillet 2023
Réponse de Kennedy le 28 juil. 2023
Thank you for taking the time to provide us this feedback. We will work hard to correct the issues that you experienced.