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Avis sur Red Lion Inn & Suites Tucson Downtown

2.5 out of 5
Red Lion Inn & Suites Tucson Downtown
222 S. Freeway Rd., Tucson, AZ

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 247 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 220 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 185 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 125 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 223 avis sur 1000." "

6,6/10

Propreté

7,0/10

Personnel et service

6,2/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

STEPHANE

Voyage en couple
Les points forts : Personnel et service
Situé à côté de l'autoroute avec passage intensif jour et nuit, c'est très bruyant. L'environnement n'est pas terrible. Le petit déjeuner est correct mais sans plus et la grande chambre reste basique.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 2 mai 2024
Hello, thank you for taking the time to share yourfeedback. We are working on addressing theissues you’ve mentioned, and hope to welcomeyou back soon.

10/10 Excellent

Jonathan

Séjour de 1 nuit en mars 2023
Réponse de Lisa le 28 mars 2023
Dear Jonathan,Thank you very much for staying with us and letting others know on your stay. We are delighted that you thoroughly enjoyed your stay here at Red Lion Inn & Suites. We look forward to your return!Sincererly,Lisa Avila

2/10 Horrible

Patrice

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
horrible expérience
Une seule nuit passée dans cet hôtel, expérience désastreuse. La chambre était sale, le sol collant, micro-onde en panne. Ultra bruyant. Personnel pas à l’écoute qui n’a pas voulu ou pu nous donner une couverture supplémentaire. A fuir !
Séjour de 1 nuit en mars 2023
Réponse de Lisa le 14 mars 2023
Thank you for sharing your experience with us. I am sorry your experience did not meet your expectations. All comments are shared with the staff so we can continue to improve our services.

2/10 Horrible

Rafael

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
of this property, which I can say is dirty, at least at most they steal from the guest according to the deposit fee is 50 dollars and they charged me 75 dollars and in a week it will be a month of this reservation and they have not refunded my money They have not contacted me and I have no answers for my money.
Réponse de Front Desk le 17 mai 2024
Thank you for providing your feedback andletting us know about this issue. We set a highstandard for ourselves and are truly sorry tohear that standard was not met in yourinteraction with us. We are sad to hear of your recent experience with us. The conditions you experienced do not meet our service standards. Thank you forbringing it to our attention so that we are able toaddress it.

8/10 Bien

Tina

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I liked everything except the carpet. Never liked carpet in hotels. It was a a tad dirty , but everything else seemed pretty fresh and new. The outside was a bit scary going in a t night but in side it was nice. Great breakfast and great xoffee
Séjour de 2 nuits en mai 2024
Réponse de Front Desk le 15 mai 2024
Thank you for your positive comments about our property. Happy you enjoyed your stay with us here at Red Lion.

8/10 Bien

Noe

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Front Desk le 15 mai 2024
Thank you for the 4 out of 5.

6/10 Satisfaisant

jose alberto

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
They really need a update and renovation. Check-in was quick and friendly.
Séjour de 1 nuit en mai 2024
Réponse de Front Desk le 15 mai 2024
Thank you for staying with us here at Red Lion. We appreciate the feedback.

6/10 Satisfaisant

Joan

The room did not smell good, stale smoke I think. The towels were very thin and there were not enough for 2 people. Lots of noise from motorcycles and loud cars. The bed was comfortable but needed a heavier blanket so I had to turn the heat on. The tub needed non-skid strips so people don’t slip in the shower.
Séjour de 2 nuits en avril 2024
Réponse de Front Desk le 2 mai 2024
We appreciate your feedback and are workinghard to address the issues you experiencedduring your stay. We are striving to makeimprovements to our service standards andhope to have you as a guest again in the future.

6/10 Satisfaisant

Joseph

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Would not stay here again. Very noisy, dirty and did not feel like a safe area. Pictures make it look nice but don’t be fooled.
Séjour de 2 nuits en avril 2024
Réponse de Front Desk le 2 mai 2024
We appreciate your feedback and are workinghard to address the issues you experiencedduring your stay. We are striving to makeimprovements to our service standards andhope to have you as a guest again in the future.

2/10 Horrible

norisa

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It was so dirty and shabby. I walked from my bed to restroom, came back and the bottom of my feet were black. The floor molding was dirty and the window was filthy. I have to say though that the staff was very nice but unfortunately we were so uncomfortable the first night we didnt bother to stay the second even though we paid for 2 nights. We went to a luxurious hotel.
Séjour de 2 nuits en avril 2024
Réponse de Front Desk le 2 mai 2024
Thank you for providing your feedback andletting us know about this issue. We set a highstandard for ourselves and are truly sorry tohear that standard was not met in yourinteraction with us. We are sad to hear of your recent experience with us. The conditions you experienced do not meet our service standards. Thank you forbringing it to our attention so that we are able toaddress it.

4/10 Médiocre

Phillip, Houston

Voyage en couple
Bad part of town
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 2 mai 2024
We appreciate your feedback and are workinghard to address the issues you experiencedduring your stay. We are striving to makeimprovements to our service standards andhope to have you as a guest again in the future.

10/10 Excellent

Karri

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service et équipements
Good
Séjour de 4 nuits en avril 2024
Réponse de Front Desk le 2 mai 2024
We are happy you enjoyed your stay with us.Our staff truly cares about their guests, yourrecognition is greatly appreciated. Thank youfor the kind words and for being our guest!

4/10 Médiocre

Pablo

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 2 mai 2024
We are sorry to hear that your stay with us didnot meet your standards. We would likeadditional information to help us prevent thisfrom happening in the future. If you haveanything to add to give us a better perspectiveabout your stay with us please give us a callat 520.791.7511

8/10 Bien

Alicia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
More clean ando restore some things
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 2 mai 2024
Hello, thank you for taking the time to share yourfeedback. We are working on addressing theissues you’ve mentioned, and hope to welcomeyou back soon.

8/10 Bien

Tina

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
I1ststay rm 135 very clean was excellent didnt like the parkjng in back to dark no windows to see vehicle..staff grear. 2ND STAY rm 155 like because it was up front so uts lite up but room smdlt and they didnt supply us sith shampoos had to walk up front to get them ..staff w as good
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 2 mai 2024
We are happy you enjoyed your stay with us.Our staff truly cares about their guests, yourrecognition is greatly appreciated. Thank youfor the kind words and for being our guest!

10/10 Excellent

Kelly

Séjour de 4 nuits en avril 2024
Réponse de Front Desk le 15 mai 2024
Thank you for the 5 out of 5.

4/10 Médiocre

Kevin

Voyage en famille avec de jeunes enfants
What is advertised and what we got were not the same. We arrived early for which we were explained check in was after 3:00p so the staff could complete cleaning all the rooms At 3:00pm we were assigned room 258. The clerk had much difficulty entering the necessary tasks to complete the transaction and I had a reservation for two days made in advance. After being assigned the room we opened the door to room 258 and were greeted with trash on the floor, no towels, linen bunched up on one bed, no beds made. I immediately went back to the desk clerk explained what we found. I was assigned a new room. It was better, but not to a reasonable clean standard I am accustomed to. This hotel is not what I would recommend for kids, (I had my grand daughter with me). Not please with what was advertised vs what I received… needs a lot of work
Séjour de 2 nuits en avril 2024
Réponse de Front Desk le 17 avr. 2024
Thank you for providing your feedback andletting us know about this issue. We set a highstandard for ourselves and are truly sorry tohear that standard was not met in yourinteraction with us. We are sad to hear of your recent experience with us. The conditions you experienced do not meet our service standards. Thank you forbringing it to our attention so that we are able toaddress it.

8/10 Bien

Victoria

Voyage en groupe
Les points forts : Personnel et service
This property is very affordable. It's located downtown, very close to the TCC. The staff is very helpful. I like how the room are set up. Main room in the front, then the sitting area is separated by the bathrooms.
Séjour de 2 nuits en avril 2024
Réponse de Front Desk le 17 avr. 2024
We are happy you enjoyed your stay with us.Our staff truly cares about their guests, yourrecognition is greatly appreciated. Thank youfor the kind words and for being our guest!

10/10 Excellent

Taytay & Cece

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location for downtown
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 17 avr. 2024
Thank you for your kind words and yourfeedback. I appreciate that you took your timeto share your experience at Red Lion Inn.I hope that you keep us in mind forfuture visits to Tucson. As always, we will doour best to serve our guests to the best of ourabilities. Thank you again!

8/10 Bien

Tim

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great rooms, but homeless around
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 17 avr. 2024
Thank you for your kind words and yourfeedback. I appreciate that you took your timeto share your experience at Red Lion Inn.I hope that you keep us in mind forfuture visits to Tucson. As always, we will doour best to serve our guests to the best of ourabilities. Thank you again!

10/10 Excellent

Loren

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent!! Large and very comfortable room. Great breakfast. Easy parking & good location for downtown. Recommended.
Séjour de 2 nuits en avril 2024
Réponse de Front Desk le 17 avr. 2024
Thank you for your kind words and yourfeedback. I appreciate that you took your timeto share your experience at Red Lion Inn.I hope that you keep us in mind forfuture visits to Tucson. As always, we will doour best to serve our guests to the best of ourabilities. Thank you again!

8/10 Bien

Kim N-Chuck

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We picked this hotel for the location and price. It seemed clean enough, however, there was a good-sized cockroach on the floor at the foot of the bed when we entered our room! It was quickly disposed of and we found no other problems. We had a lower level room, which has it's advantages. However, the people above us were busy most of the night, into the early morning hours. The floor was constantly creaking like someone was pacing the floor all night. At first I appreciated not having any carpet in the room, until the all night floor creaking. Thankfully, we were only there one night, and that night all the rooms were sold out.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 11 avr. 2024
Thank you for your kind words and yourfeedback. I appreciate that you took your timeto share your experience at Red Lion Inn.I hope that you keep us in mind forfuture visits to Tucson. As always, we will doour best to serve our guests to the best of ourabilities. Thank you again!

6/10 Satisfaisant

Noemi

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The room was fairly clean, but the toiletries were used, only two towels, the TV was unplugged, the phone did not even have a cord and was unusable. The room also had three doors, and is located near a construction site. I did not appreciate how you can hear all the noise the people on the second floor were making while I was trying to sleep. I almost bumped into a scary looking young African-American homeless man as I was stepping out of my room. The listing for this Inn says it offers a breakfast buffet, but all it consists of is packets of oatmeal, muffins, bagels, but no cream cheese, toast, some "one per person" microwave breakfast sandwiches that were soggy and tough to chew on, apples, coffee, and orange juice. VERY DISAPPOINTED AND MISLEADING!!
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 11 avr. 2024
Thank you for providing your feedback andletting us know about this issue. We set a highstandard for ourselves and are truly sorry tohear that standard was not met in your interaction with us. We are sad to hear of your recent experience with us. The conditions you experienced do not meet our service standards. Thank you for bringing it to our attention so that we are able to address it.

10/10 Excellent

Lidia, CD JUAREZ

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente hotel
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 9 avr. 2024
Thank you for your kind words and yourfeedback. I appreciate that you took your timeto share your experience at Red Lion Inn.I hope that you keep us in mind forfuture visits to Tucson. As always, we will doour best to serve our guests to the best of ourabilities. Thank you again!

8/10 Bien

Alicia

Les points forts : Infrastructures et conditions de l’hébergement
Its ok if you wanna stay a few days.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 9 avr. 2024
Thank you for your kind words and yourfeedback. I appreciate that you took your timeto share your experience at Red Lion Inn.I hope that you keep us in mind forfuture visits to Tucson. As always, we will doour best to serve our guests to the best of ourabilities. Thank you again!

6/10 Satisfaisant

Tere

Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 9 avr. 2024
We are sorry to hear that your stay with us didnot meet your standards. We would likeadditional information to help us prevent thisfrom happening in the future. If you haveanything to add to give us a better perspectiveabout your stay with us please give us a call.

6/10 Satisfaisant

Christine, Long Beach

Les points forts : Personnel et service
Les points faibles : Propreté
This is definitely a bargain hotel, which makes sense for people who just need a place to sleep during their travels, but definitely not for a family that plans to spend time chilling at the hotel during the day. The staff was great! When we asked for more towels, they brought more towels within 15 minutes. Also, the breakfast was pretty good for the cost. Our biggest issue was with the cleanliness of our room. The top bed sheet had black smudges, the towels as well. Our bed sheet had what appeared to be a make up stain on it. Also, the floor was clearly unswept. I am not a fancy person, but I would never stay at this hotel again.
Séjour de 2 nuits en mars 2024
Réponse de Front Desk le 9 avr. 2024
We are happy you enjoyed your stay with us.Our staff truly cares about their guests, yourrecognition is greatly appreciated. We appreciate your feedback and are working hard to address the issues you experienced during your stay. We are striving to make improvements to our service standards and hope to have you as a guest again in the future.

6/10 Satisfaisant

Ventura

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Cómo que necesitan cambiar la alfombra
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 3 avr. 2024
We appreciate your feedback and are workinghard to address the issues you experiencedduring your stay. We are striving to makeimprovements to our service standards andhope to have you as a guest again in the future.

8/10 Bien

SHERRY

Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 3 avr. 2024
We are sorry to hear that your stay with us didnot meet your standards. We would likeadditional information to help us prevent thisfrom happening in the future. If you haveanything to add to give us a better perspectiveabout your stay with us please give us a callat anytime.

8/10 Bien

Amy

Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 2 mai 2024
Thank you for your kind words and yourfeedback. I appreciate that you took your timeto share your experience at Red Lion Inn.I hope that you keep us in mind forfuture visits to Tucson. As always, we will doour best to serve our guests to the best of ourabilities. Thank you again!

2/10 Horrible

Pablo

Voyage en famille
Apestosa fea y las empleadas del lobby mal educadas
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 28 mars 2024
We are sad to hear of your recent experiencewith us. The conditions you experienced do notmeet our service standards. Thank you forbringing it to our attention so that we are able toaddress it.

8/10 Bien

michael

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very conveniently near a carls jr. Literally same parking lot. So that was nice. Was pretty quiet from traffic and people. Both front and back door of room closed and locked. Made us feel safe.
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 28 mars 2024
Thank you for your kind words and your feedback. I appreciate that you took your time to share your experience at Red Lion Inn. I hope that you keep us in mind for future visits to Tucson. As always, we will do our best to serve our guests to the best of our abilities. Thank you again!

2/10 Horrible

Brandon

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I have been coming to this motel multiple times throughout the years and it have genuinely gone down hill. During one of my stays my room door reader jammed and refused to unlock my door. Staff then had me wait until the morning the next day to get it open by the owner, all my sons belongings including medicine where in accessible for 12 hours. Zero refund and zero complimentary stay, just an apology. And today when checking-In I found a dead mouse decomposing in my room. I took photos and nothing was done.
Séjour de 2 nuits en mars 2024
Réponse de Front Desk le 28 mars 2024
Hello, please contact us directly so we can workto address the issues you may haveexperienced during your stay. Our staff isavailable morning, noon, or night! We lookforward to hearing from you soon.We are striving to make improvements to ourservice standards. We would greatly appreciatemore details and feedback so that we may grow.We look forward to hearing from you soon.Thank you.

6/10 Satisfaisant

Antwoinne

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Wasn't what I expected for sure parking lot was not so good
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 24 mars 2024
We appreciate your feedback and are workinghard to address the issues you experiencedduring your stay. We are striving to makeimprovements to our service standards andhope to have you as a guest again in the future.

2/10 Horrible

Todd

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Water leak flooded room ,I didn't stay at the facility and the employee angel was extremely rude , hos response was word for word after calling to explain ... "What would you like me to do about it "?
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 24 mars 2024
Thank you for providing your feedback andletting us know about this issue. We set a highstandard for ourselves and are truly sorry tohear that standard was not met in yourinteraction with us. We appreciate your feedback and are working hard to address the issues you experienced during your stay. We are striving to makeimprovements to our service standards andhope to have you as a guest again in the future.

4/10 Médiocre

Ronald

Les points forts : Personnel et service
Too many homeless and drug addicts roaming on the property.
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 21 mars 2024
We appreciate your feedback and are workinghard to address the issues you experiencedduring your stay. We are striving to makeimprovements to our service standards andhope to have you as a guest again in the future.

4/10 Médiocre

Alisa

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
A couple of eating places were near by...walking distance.
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 21 mars 2024
Thank you for taking the time to leave us areview. Our location is certainly ideal forexploring downtown. We are less than 1 milefrom several attractions and easy to find rightoff Interstate 10. We look forward towelcoming you back as our guest soon.

6/10 Satisfaisant

Alexa

Les points forts : Personnel et service
Les points faibles : Propreté
Checking in and out was fast and easy. Lack of cleanliness was the main issue. The updated bathroom was nice, however there were a lot of ants on the sink and floor boards. There were also drink rings on the TV stand and night stand, so I'm assuming these were not wiped down. The floor also did not appear to be vacuumed. The beds were made and looked clean. I used the microwave and fridge and both worked and were clean. The motel is in a convenient location and it felt safe.
Séjour de 3 nuits en mars 2024
Réponse de Front Desk le 19 mars 2024
Thank you for providing your feedback andletting us know about this issue. We set a highstandard for ourselves and are truly sorry tohear that standard was not met in yourinteraction with us.

8/10 Bien

Kelly

Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 9 avr. 2024
Thank you for your kind words and yourfeedback. I appreciate that you took your timeto share your experience at Red Lion Inn.I hope that you keep us in mind forfuture visits to Tucson. As always, we will doour best to serve our guests to the best of ourabilities. Thank you again!

8/10 Bien

Oscar

Les points forts : Propreté et personnel et service
Good
Séjour de 2 nuits en mars 2024
Réponse de Front Desk le 19 mars 2024
Thank you for taking the time to leave us areview. Our location is certainly ideal forexploring downtown. We are less than 1 milefrom several attractions and easy to find rightoff Interstate 10. We look forward towelcoming you back as our guest soon.

8/10 Bien

Rob

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Continential breakfast could be better. Egg muffins are wrapped in paper so likely have been prepared days before use. Even though not many at breakfast the large coffee urn had to be made and a few items were no available. This was a Ssaturday.
Séjour de 2 nuits en février 2024
Réponse de Front Desk le 19 mars 2024
Thank you for providing your feedback andletting us know about this issue. We set a highstandard for ourselves and are truly sorry tohear that standard was not met in yourinteraction with us.

10/10 Excellent

Minerva, tarzana

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 28 mars 2024
Minerva, Thank you for the 5 out of 5! We greatly appreciate it. Come see us again.

2/10 Horrible

Luis

Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 24 mars 2024
We are sorry to hear that your stay with us didnot meet your standards. We would likeadditional information to help us prevent thisfrom happening in the future. If you haveanything to add to give us a better perspectiveabout your stay with us please give us a callat 520.791.7511

2/10 Horrible

Chris

The property was fine it’s Expedia that’s a scam and horrible to deal with. The way the booking system is set up is a disgrace. You enter a date then select a property and as soon as you do that it defaults to another date. If you don’t check it books for the default date and not the date you originally selected. Then they charge you because of the no refund policy. Scam.
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 4 mars 2024
Thank you for your feedback. We are happy to see you enjoyed your stay at Red Lion Inn. We apologize about any issues you may have had with your booking. Thank you for choosing to stay with us. If you need help in the future with booking our front desk is available 24/7.

6/10 Satisfaisant

Toni

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room is not clean especially the bathroom. Dirt in the corners. One wash cloth, one hand towel and two towels for four. The bar of soap broke into pieces when opened. The toilet paper holders both fell apart. In fairness the beds are comfortable and the sheets are clean.
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 4 mars 2024
Thank you for taking the time to leave us a review. On Behalf of my entire team I'd like to apologize for any inconvenience these issues may have caused during your stay. Thank you for bring it to our attention, that way we may address these issues. If there is anything more we can do please feel free to reach out. Thank you for your feedback about our clean sheets and comfortable beds. Thank you for being our guests!

8/10 Bien

Adam

Les points forts : Propreté
It was fine, but saw huge roach in the bathroom.
Séjour de 3 nuits en février 2024
Réponse de Front Desk le 27 févr. 2024
I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback. Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue. Thank you for being a valued guests at Red Lion Inn

8/10 Bien

Sheri

Les points faibles : Équipements
Had limited amenities in the rooms and on the property. Very noisy street traffic made it hard to sleep.
Séjour de 7 nuits en février 2024
Réponse de Front Desk le 27 févr. 2024
Thank you for your feedback. We are sorry to hear you couldn't get a good nights rest. We are located right off I-10 freeway one stop light from downtown Tucson. We thank you for choosing to stay with us at Red lion inn.

4/10 Médiocre

Jennifer

Voyage en famille, Voyage d’affaires
This place was dirty and scary. Left and booked a new room at a different hotel.
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 27 févr. 2024
Thank you for taking the time to leave us a review. On behalf of my entire team I'd like to apologize for failing your expectations. Your feedback was shared with all team member for future growth. Thank you for booking with red lion inn.

2/10 Horrible

Shari

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This motel is next to a very loud highway. When you check in at night, the lobby is closed and only a window is open for transactions. We had a very nice lady check us in, but there was a long line and the area had lots of police activity. Our room was not clean. We left early and moved to another hotel the next day.
Séjour de 2 nuits en février 2024
Réponse de Front Desk le 27 févr. 2024
Thank you for taking the time to leave us a review. On behalf of my entire team I'd like to apologize the condition of your room upon arrivals. Your feedback has been shared with our entire team. Thank you for being our guests!

8/10 Bien

Gwendolyn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es ist ein Motel. Es ist sauber und praktisch wenn man in Downtown Tucson unterwegs ist. Da es nahe am Highway liegt, war es etwas laut.
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 27 févr. 2024
Thank you for taking the time to leave us a review. I know the noise can be loud due to us being right off the highway. We are pleased to see you we were able to accommodate you in a nice room. Thank you for being a valued guests.