Vacances Comté de Van Zandt

Hôtel bon rapport qualité prix Impossible de faire une empreinte bancaire avec une carte Revolut. Le lecteur ne lit pas la CB. Je pensais régler le parking au Check out en cash mais il a été débité sans mon accord sur une carte qui devait juste servir à faire une empreinte bancaire. Un soucis global de lecteur carte chez Marriot, 2 fois que j’ai ce problème. Je ne retournerai plus dans cette enseigne.

We chose The Joule as one of the highlights of our Texas trip, expecting a true five-star family experience. Unfortunately, our stay was disappointing. At check-in, one of our two rooms was still unavailable after 5:00 p.m. (although check-in is guaranteed from 3:00 p.m.), and despite requesting rooms on the same floor as our children, we had to accept rooms on different floors. Our room was also missing bottled water and a coffee machine, which had to be requested. We were also surprised to pay a $35 daily hotel service fee, supposedly covering amenities such as the pool and in-room services, yet the service did not match the charge. Housekeeping had still not serviced our room by late afternoon, bottled water was again missing, and the overall experience fell well below five-star standards. The biggest disappointment was the pool. By late afternoon, many guests were drinking heavily and several appeared intoxicated. The atmosphere felt more like an adults-only party than a luxury hotel welcoming families. That evening, loud intoxicated guests in the hallway kept us awake until we had to call security. We were also disappointed that ongoing construction around the hotel was not disclosed before our arrival. The hotel is beautifully designed, but the service and overall experience did not justify its five-star rating or the additional service fee. Families should know that the atmosphere is geared more toward adults seeking a lively social scene than a relaxing luxury st

We had a late check-in with two young children, and shortly after arriving, we discovered a cockroach in the bathroom of our hotel room. While I understand that pests can occasionally find their way into a hotel room, what was far more disappointing was the response from the front desk staff when we reported it. Instead of apologizing or showing any concern, the staff member told us, “There are a lot of cockroaches in the area, and I have them at home.” I was honestly shocked. That is an incredibly inappropriate and dismissive response, especially when a guest is reporting a pest inside their hotel room. There was no apology, no immediate solution, and no offer to move us to another room. We had to specifically ask for a different room ourselves before one was finally provided. I had genuinely high expectations for this hotel, which made the experience even more disappointing. The cockroach itself was unpleasant, but the lack of professionalism, accountability, and basic customer service was what truly ruined our stay. A hotel’s response when something goes wrong says a lot about how much they value their guests. I understand that no hotel can guarantee that a pest will never enter a room. However, I absolutely expect the staff to handle a situation like this with professionalism, empathy, an apology, and an appropriate solution. Unfortunately, that was not our experience. For a hotel of this caliber, I expected much better.