Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 499 avis sur 1060." "
10 – Excellent
499
Note des voyageurs de 8 (Bien), d’après 365 avis sur 1060." "
8 – Bien
365
Note des voyageurs de 6 (Satisfaisant), d’après 113 avis sur 1060." "
6 – Satisfaisant
113
Note des voyageurs de 4 (Médiocre), d’après 44 avis sur 1060." "
4 – Médiocre
44
Note des voyageurs de 2 (Horrible), d’après 39 avis sur 1060." "
2 – Horrible
39
8,6/10
Propreté
9,0/10
Personnel et service
8,0/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
8/10 Bien
Cinthia
Voyage en groupe
26 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean
Cinthia
Séjour de 3 nuits en octobre 2023
Réponse de Dallas le 30 oct. 2023
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that you found our property to be very clean. Thank you for choosing our hotel and we hope to welcome you back again.
10/10 Excellent
Kathleen
Voyage en famille
19 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout a fait convenable
Kathleen
Séjour de 1 nuit en octobre 2023
Réponse de Dallas le 3 nov. 2023
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to welcome you back again.
6/10 Satisfaisant
Loic
Voyage en famille
21 août 2023
Les points forts : Propreté et personnel et service
Hôtel correct mais dans un quartier animé mais sans isolation phonique
Loic
Séjour de 2 nuits en août 2023
Réponse de Dallas le 21 août 2023
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that you liked the location of our hotel near English Bay and Stanley Park. Thank you for choosing your stay and we hope to see you again.
8/10 Bien
Eddy
16 juil. 2023
Eddy
Séjour de 3 nuits en juillet 2023
Réponse de Dallas le 8 août 2023
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing your stay and we hope to see you again.
8/10 Bien
Annie
2 juin 2023
Annie
Séjour de 3 nuits en mai 2023
Réponse de Dallas le 22 juin 2023
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing your stay and we hope to see you again.
10/10 Excellent
MORANE
Voyage d’affaires
11 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Accueil très sympathique. Tout s'est très bien déroulé. Seul bémol : petit déjeuner à partir de 7h30 mais pas plus tôt (il faut se débrouiller à proximité de l'hotel)
MORANE
Séjour de 5 nuits en avril 2023
Réponse de Dallas le 12 avr. 2023
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that our staff were able to provide you with excellent service throughout your stay. Thank you for choosing your stay and we hope to see you again.
4/10 Médiocre
Réal
10 mars 2023
Réal
Séjour de 2 nuits en mars 2023
Réponse de Dallas le 12 avr. 2023
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing your stay and we hope to see you again.
10/10 Excellent
Richard
Voyage en famille avec de jeunes enfants
25 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belle place propre cependant des frais supplémentaires pour le stationnement sont à prévoir
Richard
Séjour de 1 nuit en février 2023
Réponse de Dallas le 25 févr. 2023
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that you enjoyed your stay with us and the convenience of our parking. Thank you for choosing our hotel and we hope to welcome you back.
10/10 Excellent
Olivier
Voyage en famille avec de jeunes enfants
11 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel accueillant, propre, bien situé
Olivier
Séjour de 3 nuits en août 2022
Réponse de Dallas le 11 août 2022
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we're happy to hear that your stay was enjoyable. It's great to hear that you liked our location and our clean facilities, as well as our friendly staff. Thank you for choosing our hotel and we hope to welcome you back again.
8/10 Bien
Jeannine
1 août 2022
Jeannine
Séjour de 4 nuits en juillet 2022
Réponse de Dallas le 2 août 2022
Thank you for taking a moment to leave us an 8/10 review. Your feedback is important to us and we're happy to see that you enjoyed your stay with us. Thank you for choosing our hotel and we hope to welcome you back again.
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
29 juil. 2022
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Great location. Building shows its age.
Voyageur vérifié
Séjour de 3 nuits en juillet 2022
Réponse de Dallas le 1 août 2022
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we're happy to hear that you enjoyed your stay. It's great to hear that you enjoyed the location of our property. Thank you for choosing our hotel and we hope to welcome you back again.
6/10 Satisfaisant
Philippe, Montreal
Voyage en couple
17 juin 2022
Les points forts : Propreté
La chambre était petite, mais la literie etait confortable. Heure trop tardive pour le breakfast (7h30). Parking payant. A refusé de créditer mon séjour sur le programme de fidélité.
Philippe
Séjour de 1 nuit en juin 2022
Réponse de Dallas le 22 juin 2022
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we're happy to hear that you enjoyed your stay. We apologize that you felt that our room was small, but it's great to hear that it was comfortable. We do charge for parking, which is something that is in our disclaimers prior to booking. Unfortunately, when you book through a third party company, you are not eligible for loyalty points. Thank you for choosing our hotel and we hope to see you again.
10/10 Excellent
Sylvain
27 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le personnel est très courtois et dévoué. Ma chambre était propre et impeccable à mon arrivée. Pour le départ, le personnel a été plus qu'accommodant pour m'assister à prendre les arrangements nécessaires pour le retour à l'aéroport.
Sylvain
Séjour de 3 nuits en mars 2022
Réponse de Dallas le 29 mars 2022
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we're happy to hear that you enjoyed your stay. Thank you for mentioning our friendly, courteous staff who were able to assist you in finding your way back to the airport. We appreciate your comments about the clean and spotless room that you stayed in. Thank you for choosing our hotel and we hope to welcome you back again.
8/10 Bien
Gisele
Voyage en famille avec de jeunes enfants
13 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really close to the beach, could see it from the balcony.
Gisele
Séjour de 8 nuits en mars 2022
Réponse de Dallas le 14 mars 2022
Thank you for taking the time to leave us a 4/5 review. Your business is important to us and we're happy to hear that you enjoyed your stay. thank you for mentioning our amazing location near English Bay, Stanley Park and tons of shops and restaurants. It's great to hear that you enjoyed the partial ocean view offered on your balcony. Thank you for choosing our hotel and we hope to see you again.
6/10 Satisfaisant
Voyageur vérifié
28 déc. 2021
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en décembre 2021
Réponse de Dallas le 29 déc. 2021
Thank you for taking a moment to leave us a review about your stay. Your business is important to us and we're happy to see that your stay was enjoyable. Thank you for choosing our hotel and we hope to see you again.
2/10 Horrible
Geneviève
1 déc. 2021
Geneviève
Séjour de 1 nuit en novembre 2021
Réponse de Dallas le 3 déc. 2021
Thank you for taking the time to tell us about your stay at our hotel. On behalf of our entire team, we apologize for not exceeding your expectations. We hope that you will give us another opportunity to exceed your expectations.
8/10 Bien
Nathalie
Voyage en famille
12 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Suggestion constructive
Les ré vêtements de sol étant en céramique devant les priâtes des ascenseurs aux étages, les chambres à proximité de ceux-ci sont dérangées par le bruit des valises qui roulent parfois tôt le matin ou tard le soir.
L’ajout d’un tapis pourrait régler çe problème très simplement.
Nathalie
Séjour de 1 nuit en octobre 2021
Réponse de Dallas le 13 oct. 2021
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we're happy to see that your stay was enjoyable. We do apologize that the tile floors at the landing of our elevators were disruptive to your stay. Thank you for choosing our hotel and we hope to see you again.
8/10 Bien
Philippe
Voyage d’affaires
11 oct. 2021
Les points forts : Propreté et confort de la chambre
Philippe
Séjour de 2 nuits en octobre 2021
Réponse de Dallas le 13 oct. 2021
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we're happy to see that your stay was enjoyable. Thank you for choosing our hotel and we hope to see you again.
6/10 Satisfaisant
Laura
Voyage en famille avec de jeunes enfants
7 oct. 2021
Les points forts : Propreté et personnel et service
Moyen
Laura
Séjour de 1 nuit en septembre 2021
Réponse de Dallas le 13 oct. 2021
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we're happy to see that your stay was enjoyable. Thank you for choosing our hotel and we hope to see you again.
10/10 Excellent
Seymour
30 sept. 2021
Seymour
Séjour de 1 nuit en septembre 2021
8/10 Bien
Jonas
30 sept. 2021
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Bon hotel de milieu-bas de gamme.
Séjour positif, cependant l'État de propreté de la chambre n'était pas vraiment au rendez vous… La chambre n'est pas faite tous les jours. Le personnel est cependant accueillant compétent et surtout ils sont beaucoup… Peut être il faudrait mettre plus de personnel au nettoyage qu'à l'accueil. Avoir 3 personnes à l'accueil n'est vraiment pas nécessaire.
Jonas
Séjour de 4 nuits en septembre 2021
Réponse de Dallas le 4 oct. 2021
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we're happy to hear that you enjoyed your stay. We do apologize that we are not offering daily housekeeping services. We have been in contact with various other hotels, all of whom are following the same protocols to ensure the health safety of their staff and guests. We apologize that you feel that three agents at the front desk is too many, but this is better than being understaffed, which would cause the service that you described to deteriorate. We assure you that we know what is necessary for our staffing levels in the best interest of our guests and our staff to provide great service, take breaks, and be able to complete a myriad of tasks. Thank you for staying with us.
8/10 Bien
Leana
Voyage en groupe
29 sept. 2021
Les points forts : Propreté, personnel et service, confort de la chambre
Emplacement parfais
Trop propre, chambre rénovée mais le reste de l'hôtel est vieux. Situé dans un bon et beau quartier. Très près de la plage de English Bay.
Leana
Séjour de 1 nuit en septembre 2021
Réponse de Dallas le 29 sept. 2021
Merci d'avoir pris le temps de nous raconter votre séjour dans notre hôtel. Vos commentaires sont importants pour nous et nous sommes heureux d'apprendre que vous avez apprécié votre séjour. Merci d'avoir mentionné nos chambres propres et mises à jour. Nous sommes ravis d'apprendre que vous avez également apprécié l'emplacement de notre hôtel près de la baie English et du parc Stanley. Merci d'avoir choisi notre hôtel et nous espérons vous revoir.
10/10 Excellent
francois
Voyage en famille
16 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
parfaitement bien situé
francois
Séjour de 1 nuit en septembre 2021
Réponse de Dallas le 17 sept. 2021
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we're happy to hear that your stay was enjoyable. It's great to hear that you liked the location of our hotel in the West End near English Bay, Stanley Park, and tons of shops and restaurants. Thank you for choosing our hotel and we hope to see you again.
10/10 Excellent
Marc
15 sept. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marc
Séjour de 3 nuits en septembre 2021
8/10 Bien
Valerie
Voyage en groupe
13 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay by the sunsets
Desk office are very nice people. Great location and great renovations. Beds are sooooo comfortable!
Valerie
Séjour de 7 nuits en septembre 2021
Réponse de Dallas le 13 sept. 2021
Thank you for taking a moment to leave us a review. Your business is important to us and we're delighted to hear about how you enjoyed your stay. Our location is definitely amazing as we are steps away from English Bay and Stanley Park, while still being close to so many restaurants. It's great to hear that our front desk staff are very nice as well. We agree that the beds are comfortable- a lot of people will ask us what the brand in hopes of buying one for themselves! Thank you for choosing to stay with us and we hope to welcome you back.
10/10 Excellent
francois
Voyage en famille
11 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
personnel très accueillant
francois
Séjour de 1 nuit en septembre 2021
Réponse de Dallas le 13 sept. 2021
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we're happy to hear that you enjoyed your stay. Thank you for mentioning that our staff are very welcoming, as this is very important to us. Thank you for choosing to stay with us and we hope to see you again.
10/10 Excellent
Michelle
8 sept. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Courtoisie du personnel
Michelle
Séjour de 5 nuits en septembre 2021
Réponse de Dallas le 9 sept. 2021
Thank you for taking a moment to leave us a review about your stay. Your feedback is important to us and we appreciate your 5/5 review. Thank you for choosing our property and we hope to welcome you back again.
10/10 Excellent
Odair
7 sept. 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Superbe localisation à Vancouver
Excellent hôtel, avec une superbe vue sur la plage. Juste du positif à dire, la seule chose moins bonne c'est qu'à cause de la pandémie, nous n'avons pas eu le droit à un service de chambre, pour le nettoyage, et pour 08 jours nous étions un peu dans la limite de la propreté de la chambre.
Sinon, tout le restant était parfait et le personnel super courtois.
Odair
Séjour de 8 nuits en août 2021
Réponse de Dallas le 7 sept. 2021
Thank you for taking the time to tell us about your stay at our hotel. Your business is important to us and we're happy to see that you enjoyed your stay. It's great to hear that you liked the location of our hotel near English Bay and Stanley Park. We do apologize that we aren't offering daily housekeeping services, but currently, this is standard across the industry. Thank you for choosing to stay with us and we hope to see you again.
Thank you for choosing to stay with us and we hope to see you again.
10/10 Excellent
Nicholas
Voyage en couple
4 sept. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thanks
Nicholas
Séjour de 2 nuits en août 2021
Réponse de Dallas le 7 sept. 2021
Thank you for taking the time to tell us about your stay at our hotel. Your business is important to us and we're happy to see that you enjoyed your stay.Thank you for choosing to stay with us and we hope to see you again.
6/10 Satisfaisant
Mathieu
31 août 2021
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Mathieu
Séjour de 1 nuit en août 2021
Réponse de Dallas le 1 sept. 2021
Thank you for taking a moment to tell us about your stay at our hotel. Your feedback is important to us and we're happy to see that you enjoyed your stay. Thank you for choosing our property and we hope to see you again.
10/10 Excellent
Voyageur vérifié
Voyage en famille
25 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en août 2021
Réponse de Dallas le 9 sept. 2021
Thank you for taking a moment to leave us a review about your stay. Your feedback is important to us and we appreciate your 10/10 review. Thank you for choosing our property and we hope to welcome you back again.
8/10 Bien
France
22 août 2021
France
Séjour de 1 nuit en août 2021
Réponse de Dallas le 17 sept. 2021
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we're happy to hear that your stay was enjoyable. Thank you for choosing our hotel and we hope to see you again.
10/10 Excellent
Judith
17 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Judith
Séjour de 1 nuit en août 2021
6/10 Satisfaisant
patrice
Voyage en famille
1 août 2021
Les points forts : Propreté et personnel et service
Situé non loin de la baie (English bay), et des axes routiers principaux pour se déplacer, donc très pratique
patrice
Séjour de 4 nuits en juillet 2021
Réponse de Dallas le 17 sept. 2021
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we're happy to hear that your stay was enjoyable. It's great to hear that you liked the location of our property near English Bay, Stanley Park and lots of restaurants. Thank you for choosing our hotel and we hope to see you again.
8/10 Bien
Catherine
28 juil. 2021
Les points forts : Propreté, personnel et service, confort de la chambre
Catherine
Séjour de 1 nuit en juillet 2021
Réponse de Dallas le 17 sept. 2021
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we're happy to hear that your stay was enjoyable. Thank you for choosing our hotel and we hope to see you again.
8/10 Bien
Sharon
Voyage d’affaires
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Older building but the rooms were very clean and spacious
Sharon
Séjour de 1 nuit en mai 2024
Réponse de Dallas le 27 mai 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. We are happy to hear that the rooms were very clean and spacious. Thank you for choosing our hotel and we hope to see you again.
8/10 Bien
Siddharth
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location near English Bay with lots of restaurants and activities to explore. Area is noisy but you’d likely be too tired by night to realize.
Siddharth
Séjour de 2 nuits en mai 2024
Réponse de Dallas le 27 mai 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that the location was great and near lots of restaurants and activities. Thank you for choosing our hotel and we hope to see you again.
6/10 Satisfaisant
John
26 mai 2024
Les points forts : Propreté et personnel et service
The location in English Bay was perfect for access to the beach, dining,etc.. Bus tstops right outside the door. Tha staff were friendly and accommodating and our room was serviced daily. The room itself was small and faced an alley so we kept the shades closed. The surrounding street life is boisterous so it was a quiet space, though without a view. Though small, the room had all expected amenities. We would likely return, though we might go for a room higher up with a view of the bay.
John
Séjour de 3 nuits en mai 2024
Réponse de Dallas le 27 mai 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that you liked the location of our hotel and that our staff were friendly and accommodating. We are happy to hear that the room had all required amenities and that you would choose to stay with us again. Thank you for choosing our hotel and we hope to see you again.
4/10 Médiocre
Xi Lan
Voyage en famille
24 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room did NOT look like the photos. The bathroom didn’t have a fan/didn’t work so it was moist and damp the entire time. This is a ventilation and health hazard as mold can easily form. After notifying the front desk they didn’t do anything about it.
Xi Lan
Séjour de 2 nuits en mai 2024
Réponse de Dallas le 24 mai 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we apologize for not exceeding your expectations. We apologize that you felt that our photos don't represent our rooms, as those photos were taken in the last year. We apologize for any issue with the fan, but we can assure you that there is no mold in our rooms, as we recently fully renovated our bathrooms and had them tested. Thank you for choosing our hotel and we hope that you will give us another chance to provide you with an excellent stay.
10/10 Excellent
Regine
24 mai 2024
Regine
Séjour de 3 nuits en mai 2024
Réponse de Dallas le 27 mai 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
10/10 Excellent
Brandon
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, room was clean, and the restaurant- bar was great.
Brandon
Séjour de 3 nuits en mars 2024
Réponse de Dallas le 24 mai 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for mentioning that our staff were friendly, that the room was clean and that you liked our on-site restaurant. Thank you for choosing our hotel and we hope to see you again.
8/10 Bien
Karen
Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, équipements
Lots of construction going on in alley needed for access parking. Unusual Lobby location.
Karen
Séjour de 2 nuits en mai 2024
Réponse de Dallas le 24 mai 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. We apologize that the city was working in the alley behind our building at the time of your visit, as this is not a usual situation. Thank you for choosing our hotel and we hope to see you again.
2/10 Horrible
Sundeep
Voyage en famille avec de jeunes enfants
23 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking sucks and you gotta pay to park too. A few staff were very helpful and kind besides one individual. We stayed 1 night. Room was ok not the best. AC was very dated.
Sundeep
Séjour de 4 nuits en mars 2024
Réponse de Dallas le 24 mai 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we apologize for not exceeding your expectations. We apologize for any issue with parking. We do advertise on all booking channels that we charge for parking as to not surprise our guests at check-in. We appreciate hearing that our staff were helpful and kind. Thank you for choosing our hotel and we hope that you will give us another chance to provide you with an excellent stay.
8/10 Bien
SANJEEV, Caledon
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Carpet needs to go
SANJEEV
Séjour de 1 nuit en mai 2024
Réponse de Dallas le 24 mai 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
4/10 Médiocre
Philip
22 mai 2024
Philip
Séjour de 1 nuit en avril 2024
Réponse de Dallas le 24 mai 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we apologize for not exceeding your expectations. Thank you for choosing our hotel and we hope that you will give us another chance to provide you with an excellent stay.
6/10 Satisfaisant
Anna Katrina
Voyage en famille, Voyage en groupe
22 mai 2024
Les points faibles : Propreté
AC was not working properly. Kept turning on and off so we had a hard time sleeping. The maintenance staff checked it and said it would work but it still didnt work. At that point, it was already late at night. The roof outside our window was very filthy. It really needs some attention. I understand it's an old building but still needs to be cleaned.
Anna Katrina
Séjour de 1 nuit en mai 2024
Réponse de Dallas le 24 mai 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for letting us know about some maintenance issues in the room and we will have our team address this. Thank you for choosing our hotel and we hope to see you again.
8/10 Bien
Nevin, Stony Plain
21 mai 2024
Les points forts : Propreté et personnel et service
Nevin
Séjour de 3 nuits en avril 2024
Réponse de Dallas le 24 mai 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
6/10 Satisfaisant
Marc
Voyage en couple
19 mai 2024
Les points forts : Personnel et service
The hotel and room was old and needed updating/renovations. The room didn"t feel clean. However, the hotel is close to english bay and Stanley part. Lots of restaurants and shopping near by.
Marc
Séjour de 2 nuits en avril 2024
Réponse de Dallas le 21 mai 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we apologize for not exceeding your expectations. We apologize for any smell in the room, as our cleanliness is one of our biggest compliments generally. We are happy to hear that you liked the location of our hotel. Thank you for choosing our hotel and we hope that you will give us another chance to provide you with an excellent stay.
2/10 Horrible
Andrew
Voyage en famille
17 mai 2024
Terrible room’s smell really bad and felt dirty
Andrew
Séjour de 2 nuits en mai 2024
Réponse de Dallas le 21 mai 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we apologize for not exceeding your expectations. We apologize for any smell in the room, as our cleanliness is one of our biggest compliments generally. Thank you for choosing our hotel and we hope that you will give us another chance to provide you with an excellent stay.
8/10 Bien
Susanne
14 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Susanne
Séjour de 1 nuit en mai 2024
Réponse de Dallas le 16 mai 2024
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.