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Bewertungen von Best Western Plus Victoria Inn & Suites

2.5 out of 5
Best Western Plus Victoria Inn & Suites
8106 NE Zac Lentz Pkwy, Victoria, TX

Bewertungen

8.2

Sehr gut

146 von insgesamt 294 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
78 von insgesamt 294 Gästebewertungen haben eine Bewertung von 8 - Gut" "
37 von insgesamt 294 Gästebewertungen haben eine Bewertung von 6 - Okay" "
17 von insgesamt 294 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
16 von insgesamt 294 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.4/10

Sauberkeit

8.8/10

Personal & Service

8.4/10

Ausstattung

8.2/10

Zustand der Unterkunft

8.6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolle Hotel im Stadt Zentrum
Tolle Hotel im Stadt Zentrum. Unweit einer Mall. Super als Durchreise Hotel.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super Hotel im Stadtcentrum
Super Hotel im Stadtcentrum,- in unmittelbarer Nähe von einer Mall,

10/10 – Hervorragend

Tonya

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We liked that it was quiet, convenient on/off freeway accessibility. The only negative was breakfast ended at 8 a.m.? In all the hotels I've been at weekdays it has at least gone until 9/9:30. Even McDonalds ends at 10:30! Otherwise great stay!
Aufenthalt von 5 Nächten im Mai 2024

8/10 – Gut

Pamela

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice. Would stay here again
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 1. Mai 2024
Dear Pamela, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

8/10 – Gut

gary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly and helpful staff.
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 1. Mai 2024
Dear Gary, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

8/10 – Gut

Billy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy access
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 18. Apr. 2024
Dear Billy, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

8/10 – Gut

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
This property had good service and the staff was every helpfull.
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 18. Apr. 2024
Dear David, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

4/10 – Schlecht

Nicole

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The price for the rooms does not match the quality. Rooms were just okay visually, beds were comfy but bed skirts were dirty/stained. Carpet was gross and bathtub was dirty. Hot tub doesn’t get hot. Check out was so-so, still waiting on charges to be corrected. Definitely not as good as other reviews stated and would not stay here again especially for the cost.
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 13. Apr. 2024
Dear Nicole, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stay here everytime we come to Victoria.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 4. Apr. 2024
Dear Guest, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

8/10 – Gut

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We arrived too late for breakfast one morning, but Patsy found us muffins to take back to our room. She was so nice and helpful. Said she’d been working at the hotel for 18 years!
Aufenthalt von 3 Nächten im März 2024
Antwort von Manager am 13. März 2024
Dear Robert, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

4/10 – Schlecht

Adelita

Geschäftlich gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
One towel was dirty, another was worn thin in spots. Phone didn’t work. People above us were so noisy both nights. Someone even went to join the second night.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 4. März 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 – Hervorragend

Joseph

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 4. März 2024
Dear Guest, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 14. Feb. 2024
Dear Guest, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

James

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 12. Feb. 2024
Dear James, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

8/10 – Gut

Ray

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 8. Feb. 2024
Dear Ray, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Abel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Manager am 2. Feb. 2024
Dear Abel, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Kathie

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 2. Feb. 2024
Dear Kathie, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 2. Feb. 2024
Dear Robert, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Jill

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 2. Feb. 2024
Dear Jill, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Shawn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay
Great stay, staff was very pleasant. Breakfast was one of the best I've had. Only complaint which is not Hotels fault would be a bad chemical smell from the area.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 2. Feb. 2024
Dear Shawn, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

8/10 – Gut

June

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I would stay again!!
Rooms were spacious and clean and the front desk staff and breakfast area lady were all very friendly and helpful. I am a light sleeper and the rooms were pretty soundproof.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 2. Feb. 2024
Dear June, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

8/10 – Gut

Olga

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 2. Feb. 2024
Dear Olga, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Anayeli

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 2. Feb. 2024
Dear Anayeli, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Dr. Roger

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
The areas of remodel seemed sloppy. The laminate flooring was not secured to the floor. The shower enclosure poorly installed the bedding didn’t fit the bed. The Christmas stuff was dusty and old. The breakfast was not sufficient for the crowd. Overall, Not a good experience.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 2. Feb. 2024
Dear Dr. Rodger, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

6/10 – Okay

Robert

Geschäftlich gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Needs upgraded. Breakfast was great. Lobby Entrance was nice. Room smelled bad on entry. Wifi was a little in and out.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Manager am 2. Feb. 2024
Dear Robert, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

2/10 – Ungenügend

Lori

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had 3 rooms. One room had hair all over the toilet seat, 2nd room the toilet ran all night and the bathroom door wouldn't close, 3rd room had a big cockroach on the floor. All 3 rooms smelled like feet. Carpet in rooms and on the open stairwell stairs was filthy. Will not stay at a BW Plus ever again.
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 1. Dez. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great little property, friendly staff, clean rooms. We enjoyed our 3 days here. Daily breakfast is a bonus.
Aufenthalt von 3 Nächten im November 2023
Antwort von Manager am 1. Dez. 2023
Dear John, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Caren, Brownwood

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff were awesome and so very helpful and friendly ! I loved the decor and the staircase
Aufenthalt von 2 Nächten im November 2023
Antwort von Manager am 1. Dez. 2023
Dear Caren, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

8/10 – Gut

gilberto

Geschäftlich gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Business Stay
Room 316 was spacious and quiet. Two things that I notice and I am not a picky guest. The pillows were too soft for me, and the carpet wasn't cleaned enough. Other than that, I will return. Breakfast was good and the coffee selection was awesome!
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Manager am 6. Nov. 2023
Dear Gilberto, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Lisa

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 26. Okt. 2023
Dear Lisa, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Joyce

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We did enjoy out stay with at Best Western Plus in Victoria. Location was great to meet up with our family. We are returning again this Friday Oct 20.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Manager am 26. Okt. 2023
Dear Joyce, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

6/10 – Okay

Terry

Mit der Familie gereist
Housekeeping needs to improve
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Manager am 26. Okt. 2023
Dear Terry, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Cheryl

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We have stayed at this property on the past. The staff is very friendly and accommodating.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Manager am 26. Okt. 2023
Dear Cheryl, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Frank

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I read some of the reviews on this site... I do understand the comment on the flood light in the parking light some- one wrote about and while the place is clean, there is an odor and the is showing it's age. So, the big question is, would I come back and stay here... yes, I would.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 26. Okt. 2023
Dear Frank, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

8/10 – Gut

Tracy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean quiet
Aufenthalt von 3 Nächten im September 2023
Antwort von Manager am 26. Okt. 2023
Dear Tracy, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Donna

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Manager am 7. Sept. 2023
Dear Donna, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

George

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice Hotel!
Aufenthalt von 1 Nacht im August 2023
Antwort von Manager am 7. Sept. 2023
Dear George, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

6/10 – Okay

Marivel

Aufenthalt von 1 Nacht im August 2023
Antwort von Manager am 7. Sept. 2023
Dear Marivel, Thank you for taking the time to write a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

6/10 – Okay

Paige

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Zustand der Unterkunft
Everyone was nice especially at breakfast. But the grounds had trash around laying and the pool had trash in the pool.
Aufenthalt von 1 Nacht im August 2023
Antwort von Manager am 7. Sept. 2023
Dear Paige, Thank you for taking the time to write a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

8/10 – Gut

Christopher

Aufenthalt von 2 Nächten im Juni 2023
Antwort von Manager am 27. Juli 2023
Dear Christopher, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

danny

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay
The only negative thing I could say, the shower soap dispenser was very low and hard too use. I just used the sink soap bar no biggie.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Manager am 19. Juli 2023
Dear Danny, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

George

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was great.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Manager am 19. Juli 2023
Dear George, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

4/10 – Schlecht

Ramon I.

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The AC unit did not cool the room adequately. The bodywash and shampoo dispensers were empty. The scrambled eggs at the breakfast buffet were dry.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Nicole am 16. Juni 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 – Hervorragend

Colleen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Manager am 6. Juni 2023
Dear Colleen, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Lorenzo

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Manager am 19. Mai 2023
Dear Lorenzo, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Linda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel!
Tv quit working the morning we were leaving. Possibly the remote. Breakfast was okay.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Manager am 14. Mai 2023
Dear Linda, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Not real friendly at check in, like we were interrupting his night, no information about WiFi, breakfast, anything. Could tell there were leaks in ceiling due to some black spots and paint drooping in bathroom and at door. Shower head leaking and water in floor amd room felt damp. they moved us to another room where someone was in already that we walked in on. Back to original room and shower was replaced. No hot water amd nobody seemed to really know what to do. Finally taken care of. Not a horrible stay but not the best. Hotel needs some work.
Aufenthalt von 3 Nächten im April 2023
Antwort von Manager am 3. Mai 2023
Dear Guest, Thank you for taking the time to write a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Eva

Gut: Sauberkeit
Aufenthalt von 2 Nächten im April 2023
Antwort von Manager am 19. Mai 2023
Dear Eva, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 – Hervorragend

Julia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We found our new place!
We travel to Victoria pretty often to visit family and this was the first time at this hotel. The price was the same as our “regular” place and we were looking to change and we LOVED our stay here! Hotel was nice and the front desk staff was very courteous. The 2nd floor where we were had a strange smell, but that didn’t effect the smell in the room at all. The breakfast area was kept clean and well stocked and was an added extra bonus! We were pleasantly surprised at the quality of the buffet for this type of hotel. Overall great stay and our new “regular” place when we come back!
Aufenthalt von 1 Nacht im April 2023
Antwort von Manager am 27. Apr. 2023
Dear Julia, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

6/10 – Okay

Gary

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Unfriendly Desk people No hot water in my room one day Room wasn't cleaned very well
Aufenthalt von 3 Nächten im April 2023
Antwort von Manager am 24. Apr. 2023
Dear Gary, Thank you for taking the time to write a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites