Dear Guest, We regret having received your report and to hear that your expectations have not met the type of product we offer. We have not been informed about the heating, you mentioned it just before checking out. We have checked you in into our largest room on side street site. Our assistant had seen you few times and you knew that we were reachable over the phone on the desk by the computer any time you wish to contact us. In this way loundry or air.cond. can be arranged as well. You have chosen a private accomodation and not a classified hotel type of establishment. This means major differences. We have been running this type of business over 30 years with success. In Our microsite contents in different reservation sites are clearly described that we do not have a 24 hour reception and other important and necessary information such as "payment should be in cash here." It works in most of the cases. You have been staying with us in a peak season(over Eastern Break) it means the prices can get higher then usual. Next time you may send us your inquiry and we may offer a nice rate to equalise your attitude you have had against us. Sincerely, The managment