4/10 Médiocre
Abigail
Voyage en famille avec de jeunes enfants, Voyage d’affaires
8 sept. 2025
I cancelled after the “free cancellation” time by a couple hours. I knew I wouldn’t get my entire amount back but it stated online that I would have to forfeit one nights stay plus taxes and fees. That sucks- but okay I’m fine with that. Nothing I could do. The gal on the phone was nice and said thanks she would take care of it.
I checked my bank the next day and They took the entire amount.
It took four days and multiple calls to the property before they would refund me. The property manager said they were doing me a favor by refunding me (minus one nights stay) for part of the amount.
It was very frustrating to deal with not being heard and then being talked to like they were doing a favor for me. When really they were following their cancellation policy.
If you cancel- make sure you follow up and ensure they aren’t nickel and diming you.
Abigail
Séjour de 3 nuits en septembre 2025