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Reviews of Hampton Inn & Suites National Harbor - Alexandria Area

2.5 out of 5
Hampton Inn & Suites National Harbor - Alexandria Area
250 Waterfront St, Oxon Hill, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 1002 reviews" "
Rating 8 - Good. 256 out of 1002 reviews" "
Rating 6 - Okay. 72 out of 1002 reviews" "
Rating 4 - Poor. 30 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in May 2024

4/10 Poor

Edgar

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hot water was a problem. Runt the sink and the shower got cold. Also, way overpriced for what it was.
Stayed 1 night in May 2024
Response from C on 21 May 2024
We appreciate you staying with us! If there is ever an issue, please allow us to address it right away, as it is our goal for your entire stay to be a great one.

10/10 Excellent

Victoria

Stayed 1 night in May 2024
Response from C on 21 May 2024
Thank you for staying with us!Hope to see you again soon.

10/10 Excellent

Lori, Harrisburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff was professional
Stayed 2 nights in May 2024

2/10 Terrible

Carmello

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cee M on 21 May 2024
Hello, thank you for taking the time to share your feedback. It is our goal to provide a great experience for our customers from beginning to end. We apologize this wasn't your experience. Please feel free to let us know in the future if there is anything we can do to make your stay more enjoyable. Looking forward to hosting you again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Johnrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the 4th hotel we tried. Expedia let us book on the website and when we got there they were actually sold out. Huge back and force with your company wanting to repay us with room points or have the hotel directly pay us back even though they made no mistake. Ridiculous argument that did NOT need to happen. As we were searching for yet another hotel, a room opened up here and they let us stay. As we went to bed you STILL had rooms posted there as available on your site and would not take them down. Just ridiculous, shoddy service on your part. Thankfully the actual hotel came through for us. All I wanted was a good night's sleep before surgery the next morning. Expedia did NOT help.
Stayed 1 night in Apr 2024

10/10 Excellent

Brice

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and good space in the room.
Stayed 3 nights in Apr 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, staff was helpful.
Stayed 3 nights in Apr 2024

8/10 Good

Chavon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Melinda

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately, this property within one year ( I stayed last year) was not the same with regards to staffing, pricing, (broken elevator), room itself didn't have the fridge it used to, nor the friendliness or willingness of staff to be customer oriented! Example I got locked out of hotel because they close entry at 8 or 9 pm and you need your key card to enter. I didn't know about this so I was standing at the door banging while the front desk person looked on, waved, ignored me, stayed on phone, never came over to help me and it was unacceptable! If you don't have polite educated front desk staff, you better sell the property to a chain that can operate it correctly. This was a sad visit, because my first time was simply divine! Things can change fast in the hotel business, so I'd be very careful about this place. The manager was a temp and told me how much trouble they have finding people to work?? If that's the case, it should be taken over by a company that can run it better. The daily included breakfast is always something I enjoy and it's definitely great still!!
Stayed 3 nights in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Ivy

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Gisele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy!
Stayed 1 night in Apr 2024

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The. National Harbor is a wonderful destination. Plenty of restaurants and the ability to walk everywhere. This hotel is very close to the convention center at the Gaylord.
Stayed 1 night in Mar 2024

10/10 Excellent

Lewis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024

10/10 Excellent

dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot.
Stayed 3 nights in Mar 2024

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel room was perfectly fine - spacious and comfortable bed and convenient to restaurant we went to for dinner. We were not people coming from out of town but rather just having a night away from the kids for my husband's birthday. Only reason I am providing a "good" rating is because when I went to take a shower in the morning after my husband, the hot water was gone :( So I had to jump out to avoid a cold shower.
Stayed 1 night in Mar 2024

10/10 Excellent

Priscilla, Rock Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good! Enjoyed the stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Aja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was accomodating and the rooms and hotel was clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet & very clean. I definitely enjoyed myself
Stayed 1 night in Mar 2024

10/10 Excellent

Donna Conley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Nichelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice, will stay again
Stayed 2 nights in Mar 2024

8/10 Good

Rose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to our event , felt safe to walking , comfortable room
Stayed 1 night in Mar 2024

8/10 Good

Meredith, Checotah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Excellent breakfast. Parking is right across the street.
Stayed 1 night in Mar 2024

6/10 Okay

Debra, Harrisonburg

Liked: Staff & service
The beds were hard, pillows were not much and the AC was extremely loud when cutting on and off (and did so often). Breakfast was fine, nothing special. The building is well maintained and we felt our room was clean. Overall, just an average stay for us.
Stayed 2 nights in Mar 2024

4/10 Poor

Shavonne

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marlene, Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay in the National Harbor area. Conveniently located. Lots of places to eat within walking distance. Thank you!
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about my stay!! No complaints! God willing, I will be back!!
Stayed 2 nights in Mar 2024

6/10 Okay

Scott, Windsor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed that I would not be refunded the extra night that had been reserved because I was leaving early due to weather at the Denver airport. This reservation was made through a Expedia and they were informed that there wouldn't be any credit. I know that this room was available to rent and that any credit given would have been more than offset by the rental of the room. I will not in good conscience recommend or rent from the Hilton group again based on this experience.
Stayed 3 nights in Mar 2024

10/10 Excellent

Vonda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Dana

Stayed 2 nights in Mar 2024

4/10 Poor

Marie

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Elevator took too long and no vending machines
Stayed 2 nights in Mar 2024

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great about our stay and the staff was even able to check us in early which was awesome. The only real downside was that the elevators were super slow. We were constantly waiting for them and at one point only one of them was even working. Otherwise great place to stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice staff and the bed was pretty firm and uncomfortable. The best part of our stay was the delicious breakfast every morning.
Stayed 6 nights in Dec 2023

10/10 Excellent

anthony

Stayed 1 night in Feb 2024

10/10 Excellent

Roni

Stayed 2 nights in Feb 2024

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Karen, Henrico

Liked: Staff & service, amenities
Disliked: Cleanliness
Top of toilet tanks not clean, corners of shower curtain moldy.
Stayed 1 night in Feb 2024

6/10 Okay

Melissa, Wheaton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel facility and grounds were quite nice. The staff was wonderful. However, the notice that housekeeping would be done every two days only was not evident, but buried in the corner of the bathroom mirror. The worst thing was that since we came during a convention, we had to sign off on a waiver that said we would respect the needs of the other hotel guests and not be too noisy or disruptive. We abided by that, but I had to call the front desk five times because I could not sleep due to the guests next door screaming, playing music, guffawing and slamming their door at 11:30 pm, midnight, and 3:45 am. Although the front desk did call the room, they should have abided by the waiver and gotten those people out of there or moved them. I don't want to pay 275.00 a night to NOT sleep.
Stayed 3 nights in Feb 2024

8/10 Good

Richard

Stayed 1 night in Feb 2024

10/10 Excellent

Alexandra

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, convenient, professional
The room was large and clean, the staff was accomodating and friendly, check in and check out what completely seamless and everything was as advertised or better.
Stayed 4 nights in Feb 2024

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My guy at the front desk was phenomenal. Made my stay even better. I will update once I go back and find his name.
Stayed 1 night in Feb 2024

10/10 Excellent

Amador

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property was great. I was amazed of staff attention as well the options and ammenities. THey solved any issue that we have and were open for things that usually other hotels dont. I had a red eye, and I was lucky my room was ready before check in. In other hotels they will just bump you until 3PM. Front desk was nice with me at 4 am at check in and check out

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Fredrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room, with nice conveniences, toiletries, plenty of towels, great shower
Stayed 1 night in Feb 2024