6/10 – Okay
ashley
29. Aug. 2025
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
-The property’s appearance is generally satisfactory. However, the rooms were uncomfortable, and several pieces of furniture were severely rusted.
-During my five-day stay, I encountered not one hot shower. The closest I came to a lukewarm shower was unsatisfactory. Despite my complaints, the staff assured me that the showers were functioning correctly.
-This establishment falls short of providing top-notch service. Customers must actively seek assistance, as they often encounter a lack of friendliness and a general attitude of disinterest. While I acknowledge that not all staff members exhibit these behaviors, my experience was limited to the individuals I encountered.
-The food quality on the property was disappointing. The Italian restaurant, the only restaurant on the property, offered basic and unremarkable cuisine. Despite the all-inclusive nature of the package, I found myself primarily dining and drinking off the property. Drinks/coffee from the bars were terrible.
-While housekeeping was provided daily, it was inconsistent in its practices. Dirty towels were not provided, and I had to request clean ones when I noticed them in the hallway. I am uncertain whether the hotel sheets were changed, as they were simply made up.
-However, I would not recommend returning to this property. If you decide to stay, it may be a decent stay, but do not expect exceptional customer service or attention to detail. I believe the hotel could improve its customer service.
ashley
Aufenthalt von 4 Nächten im August 2025
