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Avis sur Courtyard by Marriott Wilmington Downtown/Historic District

3 out of 5
Courtyard by Marriott Wilmington Downtown/Historic District
229 North 2nd Street, Wilmington, NC

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 400 avis sur 783." "
Note des voyageurs de 8 (Bien), d’après 222 avis sur 783." "
Note des voyageurs de 6 (Satisfaisant), d’après 85 avis sur 783." "
Note des voyageurs de 4 (Médiocre), d’après 47 avis sur 783." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 783." "

9,0/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Deborah

Voyage d’affaires
Les points faibles : Personnel et service
The room wasn't cleaned. Trash not removed, and coffee not restocked. Plus ice machine wasn't working on my floor. When I mentioned this at check-out, I was told Marriott only cleans rooms every THREE days and if I want a "refresh", I have to ask for it. At these prices, the least they should do is empty the trash and restock used product.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Liz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Calandra

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing I did not like. So quiet, and the staff was very friendly. I felt so spoiled with the valet parking! Would definitely stay here again.
Séjour de 1 nuit en avril 2024

10/10 Excellent

edwin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Shelby

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Never again
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Kathleen

Voyage en famille
Les points forts : Personnel et service et équipements
The staff was very polite and helpful during the check- in and check- out process. Moreover, they answered our questions about the area and provided insightful tips. However, our room smelled very musty. Furthermore, the bathroom had a sulfuric, pungent odor(yes, before we used it!), and the toilet base was leaking a bit, as we noticed on our second night. We did not report these issues until check-out, as we figured it was easier to deal with the issues than have to either relocate our belongings or invite a maintenance person into our space to fix the issues. To be fair, when I did report these issues at check-out time, the staff member was extremely apologetic and offered us free coffee and breakfast in an attempt to do right by us. Unfortunately, we were on a time schedule and had to leave, but we thoroughly appreciated the gracious gesture.
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Wyatt

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Sameer

Séjour de 1 nuit en mars 2024

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in desk personnel were friendly and awesome!
Séjour de 1 nuit en mars 2024

8/10 Bien

Vincent

Voyage en couple
Very nice
Séjour de 1 nuit en février 2024

10/10 Excellent

Jerry S

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room, walkable to downtown. Will make this our hotel of choice in the future.
Séjour de 1 nuit en février 2024

10/10 Excellent

Blaise

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff offered me early check in
Séjour de 3 nuits en février 2024
Réponse de Sami Venier le 23 févr. 2024
Dear Blaise,Thank you for the positive review. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Stevie

Séjour de 1 nuit en février 2024
Réponse de Sami Venier le 23 févr. 2024
Thank you for the 10/10!We hope to welcome you again in the future.

2/10 Horrible

AVA

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just awful :(
My mattress had dried vomit on it, the leather headboard was peeling off, the carpet was so dirty I made my kids keep their socks on. The furniture in the lobby was falling apart and the wallpaper in the hallways was coming down. We paid $236 a night and were disgusted. I am the type of customer who never complains, but this was unacceptable for this rate. I have never been to another Marriott property with these issues. We had planned to stay another night, but left.
Séjour de 1 nuit en février 2024

2/10 Horrible

Jeffrey

Les points faibles : Propreté
Séjour de 4 nuits en janvier 2024

6/10 Satisfaisant

Stacey

Voyage en famille
Location is great. Desk clerk gave incorrect info about parking. Bartenders were great. Rooms just felt outdated dark and could use some deep cleaning. No mirror in room so difficult for 2 women to get ready at same time. No microwave. 1st courtyard ive stayed at that didn’t offer free breakfast. Tops of bedskirts were filthy. Missing/rotten baseboard in bathroom. Wasn't horrible but will stay elsewhere next time.
Séjour de 2 nuits en janvier 2024

4/10 Médiocre

Cynthia

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Jorge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Sami Venier, Sales Manager le 25 janv. 2024
Hello - Thank you for staying with us! We appreciate your feedback and would love to have you stay with us again. We look forward to your next visit to Wilmington!

10/10 Excellent

Phil

Séjour de 1 nuit en janvier 2024
Réponse de Sami Venier le 23 févr. 2024
Thank you for staying with us. We hope to welcome you back in the future,

10/10 Excellent

Gregory

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
New Years in Wilimington,NC
Everything at this Hotel is Great. This was our second stay for a night on Front Street.
Séjour de 1 nuit en décembre 2023
Réponse de Sami Venier le 5 janv. 2024
Thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the positive feedback. We value our guest's happiness above all else.We look forward to your next visit.

10/10 Excellent

Ryan, Sarasota

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet location. Walkable to the waterfront and local shopping.
Séjour de 2 nuits en décembre 2023
Réponse de Sami Venier le 5 janv. 2024
Thank you so much for your positive review. We hope to welcome you the next time you are in the Wilmington area.

2/10 Horrible

Chiffonday

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Jeffrey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are clean with nice decor and comfortable beds. The only thing is the lack of lighting in the bathroom over the sink. Other than that this a Great Place to stay.
Séjour de 1 nuit en décembre 2023
Réponse de Sami Venier le 5 janv. 2024
Thank you so much for your kind review. Reviews like this make our day, and we appreciate the positive feedback. We value our guest's happiness above all else! We hope you choose to stay with us on your next trip to Wilmington.

6/10 Satisfaisant

Brian

Voyage d’affaires
Very Average
I would not stay at this hotel again. The staff was fine (valet guys were great), but no extra attention given to guests. I tried to get food at the lobby restaurant and the guy ignored me for 5 minutes while he was doing something else...I just left and walked down the street. The room was never cleaned and the noise from the bars across the street was palpable.
Séjour de 3 nuits en novembre 2023

8/10 Bien

Ronald

Les points forts : Propreté, personnel et service, confort de la chambre
3 day getaway
Hotel was generally good but don't expect a high class experience. No on-site parking, cars are parked in public lot a block away. If you use valet parking you will spend twice as much vs parking car yourself and you won't have to wait for valet to get you car (hotel says you may wait up to 30 minutes to get car). Room was clean, but shows its age. A lamp was in disrepair and a lightbulb was blown. Toilet seat was strangely very low to floor and may be a problem for older folks. On positive sude, staff was cordial, price was reasonable, hotel was quiet, hotel is vey well situated to area attractions, and a cash bar and cash breakfast are offered (though there are many food and drink alternatives within walking distance). Overall, the hotel is okay, but one should only go in with realistic expectations.
Séjour de 2 nuits en novembre 2023
Réponse de Sami Venier, Sales Manager le 20 nov. 2023
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.We are scheduled for a refresh at the end of this year.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Claudio

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was great there
Séjour de 1 nuit en août 2023
Réponse de Sami Venier, Sales Manager le 20 nov. 2023
Thank you for the positive feedback.

8/10 Bien

diana

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

June, Mansfield

No dining options other than Starbucks. Torn curtains and somewhat beat up furniture. Average at best; not worth the price.

8/10 Bien

Dr.Jerome

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our stay was pleasant, would like to see microwaves added to the rooms.
Séjour de 3 nuits en octobre 2023

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Cleanliness is an issue...
Multiple areas were not clean. Open bar of soap and lotion on the bathroom counter. Blood spots on the curtains and one of our pillows.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Leigh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient to the Cotton Exchange and the Waterfront Walk.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Sami Venier, Sales Manager le 20 nov. 2023
Thank you for the 10/10 review.

2/10 Horrible

Lisa

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Brett

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff and a clean, comfortable room for a the night. It’s convenient and walkable.
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Lynette

Location is great. Room was average, it was loud. Pool & furniture were tired. No hot water at 7 am. Had shower on hot fully and it was Luke warm at best. Wouldn’t stay again for the price paid.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Gretchen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is in a great location. Very clean! Nice staff! Would stay again for sure.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Shawn

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was really kind and courteous. Our room was clean and quiet, and yes we read reviews expressing concern with cleanliness and the staff. Our family experience was wonderful and the staff could not have provided better service.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Brandon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk and all staff were pleasant and courteous
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

jodi

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I’ve bee
Séjour de 1 nuit en août 2023

10/10 Excellent

Walter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Sami Venier le 12 sept. 2023
Dear Walter,Thank you for the 5/5 review! We hope to see you the next time you are in town.

8/10 Bien

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
everything great great location on final night air condition making a noise and commoude handle loose and electrical sockets not working thats a safety hazard other than that ok
Séjour de 2 nuits en septembre 2023
Réponse de Sami Venier le 12 sept. 2023
Dear Jonathan,Thank you for the 4/5 review even though you encountered some issues witht the guest room. We hope you choose to stay with us the next time you are in the Wilmington area.

8/10 Bien

Cadice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Sami Venier le 12 sept. 2023
Thank you for the 4 star rview.

6/10 Satisfaisant

Sarah

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Dennis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Sami Venier le 12 sept. 2023
Thank you!

4/10 Médiocre

tom

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Had no idea there was no parking, no validating parking, pool was green, no complementary coffee in the lobby. No points toward Bonvoy. I could have had as nice a stay at Super 8. Absolutely no benefit to staying at a Marriott which I DO (did) expect
Séjour de 1 nuit en août 2023
Réponse de Sami Venier le 30 août 2023
Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us.

6/10 Satisfaisant

jamie

Voyage d’affaires, Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wall paper was coming off the walls and the valet gave me the wrong car
Séjour de 1 nuit en août 2023
Réponse de Sami Venier le 30 août 2023
Dear Jamie,Thank you for your feedback about your recent stay with us. Your review has been shared with both our Housekeeping and Valet staff. We hope that choose to stay with us the next time your travels bring you to Downtown Wilmington, NC. Again thank you for your review.

4/10 Médiocre

Tana

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The first room they gave us had a broken toilet. The second room smelled like diarrhea. Totally completely fowl smelling. The third room (which we stayed in)…..the mini fridge did not work. At that point we were sick of hopping rooms. Warm drinks but at least I had a toilet and didn’t die from stench! On the plus side, the staff is very nice.
Séjour de 1 nuit en août 2023
Réponse de Sami Venier le 30 août 2023
Dear Tana,Thank you for taking the time to let us know about your experience while staying with us. Your experience during your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Maintenance and Housekeeping teams to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Satisfaisant

Shannon

Séjour de 1 nuit en août 2023