« Location of the hotel is perfect đrooms are clean and very good size, the views from the balcony were stunning.
The staff need some customer service training: on arrival at reception welcoming wasn't great a bit like shop transaction there is your room card and made sure we need to pay for the parking ( when we were booking parking was included is not, you have to pay 15lev per day); the worse was the breakfast staff - for 5 days i didn't get good morning ones. Everything was running out,...
« Generally, communication was difficult to make regarding confirmation mail, correct location and different telephone numbers. But it succeeded in the end.
After arriving the boat, we realised that there was no electricity and water. This was fixed after a few calls next morning.
It would have been nice if there's an instruction card about how to use toilet and switch panel. They also should have provided the numbers in the boat where we can contact if you need help.
We liked the concept if...
« Absolutely loved this last minute holiday to Tiara Beach. Food great... Most of staff friendly Room lovely and cleaned well. Only thing was no where near enough sunbeds in peak season..other than that fantastic hotel.. definitely recommend and return »
