Arrived to a strong natural gas smell as soon as we walked in. Gas company came out, identified the leak and because of the severity, had to completely shut off the main gas line to the home and evacuate. This also meant only hot water that was in the tank, no stove, oven, etc. until it was fixed. Management sent someone next day to repair and overall, it wasn’t too inconvenient. However, disappointed that management never contacted us even though we were told they would and had to stay that first night there after airing out the smell as they said they did not have alternate accommodations for us.
When I contacted the management company after returning from our trip they graciously offered to refund half our stay, although we never did receive that correct amount and it took nearly two months and numerous follow ups on my part.
They claim the house was inspected prior to arrival but if that was the case someone would/should have noticed the strong smell and done something about it. We requested to check in about an hour or two earlier than the listed time but were denied. We ended up arriving right at check in time so if it was inspected earlier and the leak occurred after the inspection then why weren’t we granted the early check in we requested?
There were also cigarette butts all over the yard and no grilling utensils.
Good potential but poorly managed. They also offered us a discount on a future stay at one of their properties but we’re not likely to take them up on this offer. Disappointing.