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Avis sur Delta Hotels by Marriott York

4 out of 5
Delta Hotels by Marriott York
Tadcaster Road, York, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 99 avis sur 191." "
Note des voyageurs de 8 (Bien), d’après 44 avis sur 191." "
Note des voyageurs de 6 (Satisfaisant), d’après 29 avis sur 191." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 191." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 191." "

9,0/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Alexandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We arrived early and was welcomed beautifully by a gentleman (sorry I can't remember your name but he was Spanish). We were allowed to check in early and found the room to be so spacious, clean & smelt lovely. We used the swimming facilities which again where clean & tidy, also welcomed in by the young gentleman in the wellness centre who was very informative. On checkout (again same gentleman on check in) was so lovely and friendly. Would recommend this beautiful hotel and fantastic friendly team. We will be back again!
Séjour de 1 nuit en mai 2024
Réponse de Sharon le 21 mai 2024
Good Morning Alexandra,Thank you for your highly scored review.I am pleased that you enjoyed your stay at the hotel and the use of the facilities. I have passed on your kind comments to the staff you encountered.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

10/10 Excellent

David, YORK

Séjour de 2 nuits en mai 2024
Réponse de Sharon le 23 mai 2024
Good Morning,Thank you for your highly scored review.I am pleased that you enjoyed your stay and the use of the leisure facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

6/10 Satisfaisant

Martin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Good: Clean and tidy room with good facilities and standard speed wifi. Staff were attentive and helpful especially at breakfast. Pool and leisure area was good. Bad: Front facing room was noisy from 6am in the morning due to deliveries, I assume to the kitchen, reversing lorries beeping, trolley wheels, etc. The bar drinks were overpriced and it put me off going to the restaurant for dinner as I could imagine the prices being comparable, after reading some reviews I'm glad I passed on dinner.
Séjour de 3 nuits en mai 2024
Réponse de Jim le 17 mai 2024
Thank you for taking the time to leave a review, I would like to apologise for the issues that you encountered during your stay. Please let me assure you that this is not our usual high standards that we expect our guests to experience. All feedback (even the negative) helps us identify issues to look to rectify them in an effort to improve our service.I appreciate you bringing your experience to my attention, and I will be sharing your feedback with the relevant management to look further into the specific problem areas with what you have mentioned. We hope we get the opportunity to welcome you back and show you a guest experience that you deserve. Thank you for choosing to stay with us.

4/10 Médiocre

ALAN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No bed linen for sofa bed windows sealed no air conditioning unit that worked very expensive restaurant And bar would not stay again
Séjour de 1 nuit en mai 2024
Réponse de Sharon le 12 mai 2024
Good Morning Alan,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind regardsSharon

6/10 Satisfaisant

Mahnoor

Voyage en couple
Les points forts : Personnel et service
Felt more like a 3 star hotel. Okay for a short stay.
Séjour de 2 nuits en avril 2024
Réponse de Sharon le 10 mai 2024
Good Morning,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon

10/10 Excellent

Philip

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel located just outside the city centre but close enough and with plenty of parking (now charged but reasonable). The refurbishment has freshened the place up.
Séjour de 2 nuits en mai 2024
Réponse de Sharon le 5 mai 2024
Good Morning Philip,Thank you for your highly scored review.I am pleased that you enjoyed your stay and like the refurbishment of the hotel.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

10/10 Excellent

Riz, Mirfield

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was on point
Séjour de 1 nuit en avril 2024
Réponse de Jim le 30 avr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Excellent

Ethan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loving my time so far at this hotel best iv ever been to I would definitely come stay agian
Séjour de 3 nuits en avril 2024
Réponse de Jim le 24 avr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Excellent

Kristof

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing place to stay
Séjour de 2 nuits en avril 2024
Réponse de Sharon le 23 avr. 2024
Good Morning,Thank you for your highly scored review.I am pleased that you enjoyed your hotel and its facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

10/10 Excellent

chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de sharon le 23 avr. 2024
Good Morning Chris,Thank you for your highly scored review.I am pleased that you enjoyed your stay and the use of the facilities within the hotel.We look forward to welcoming you back.Kind RegardsSharon

4/10 Médiocre

Thomas

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Booked this hotel for a family trip to York. Picked this hotel mainly due to the family swimming pool (which was good for younger kids) Would only advise booking this hotel if you like nursing home temperatures though. We had to phone reception at 01.30am due to it being ridiculously hot in our room and the rooms not having air con and the fans blowing hot even when on the cold setting. None of us could sleep. The night staff did bring us 2 random fans eventually after searching empty rooms which helped but we still had a pretty uncomfortable night. All corridors and dining area were really warm too and this was mid April so I’d hate to see what it would be like in summer. Parking is £7 for 24 hours which seems good for York. Reception staff were friendly. Breakfast was nice.
Séjour de 1 nuit en avril 2024
Réponse de Jim le 17 avr. 2024
Thank you for taking the time to provide feedback in regards to your recent stay with us. Whilst we are thankful for your kind comment about our staff, we are naturally disappointed that you did not enjoyed your stay in its entirety. We take all feedback seriously as look to continuously improve our standards and as such, this has been shared with the relevant department. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bien

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sharon le 14 avr. 2024
Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed the hotel and its facilities.We look forward to welcoming you back when your travels bring you back to the area.Kind RegardsSharon

10/10 Excellent

Nisha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked it had a small pool with large opening times. Staff were very informative.
Séjour de 2 nuits en avril 2024
Réponse de Jim le 10 avr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

8/10 Bien

Sarah

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The toilet didn’t flush well and facilities a little old but the staff were excellent and the value for money was great, room was very spacious and the breakfast was great!
Séjour de 3 nuits en avril 2024
Réponse de Sharon le 6 avr. 2024
Good Morning Sarah,Thank you for taking the time to review us.Please accept my apologies for the toilet not flushing properly. I have passed this on to maintenance and our housekeeping teams who will look into this.I am pleased that you found the staff friendly and helpful and you enjoyed the breakfast.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

6/10 Satisfaisant

Iain

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Overall a good stay. Nice friendly staff. Hotel is dated and that’s not normally a problem but the night rate was extremely high. Not sure I would book again due to price.
Séjour de 1 nuit en avril 2024
Réponse de sharon le 5 avr. 2024
Good Morning Iain,Thank you for taking the time to review us.I am pleased that you found the staff friendly and helpful.The nightly rate changes all the time, for the best price it is best to book directly with Marriott.I do hope that we get the chance to welcome you back.Kind RegardsSharon

8/10 Bien

Lizet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Jim le 2 avr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Excellent

Charalampos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Jim le 1 avr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Excellent

Miss Jeanette

Les points forts : Propreté, personnel et service, équipements
Jacuzzi pool and stream room,not in use my whole stay
Séjour de 3 nuits en mars 2024
Réponse de Sharon le 30 mars 2024
Good Morning Jeanette,Thank you for taking the time to review us.Please accept my apologies for the Jacuzzi and Steam room being out of order, due to unforeseen emergency maintenance.I am pleased that you enjoyed the hotel and look forward to welcoming you back when your travels next bring you back to York.Kind RegardsSharon

10/10 Excellent

Phillip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de sharon le 21 mars 2024
Good Evening Phillip,Thank you for your highly scored review.I am pleased that you enjoyed your stay at the hotel and the facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Jim le 18 mars 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

8/10 Bien

FILIPPO

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Had a nice family room grandkids enjoyed the pool. everything was lovely
Séjour de 2 nuits en mars 2024
Réponse de Jim le 12 mars 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Excellent

Darren

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leisure facility
Séjour de 1 nuit en mars 2024
Réponse de Jim le 4 mars 2024
Good Evening Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reasonable distance from York town centre. Didn’t take too long to get an Uber into town. Nice and clean, rooms are lovely, it would have been nice to have been shown or told about the gym/swim facilities as I wasn’t told.
Séjour de 2 nuits en février 2024
Réponse de sharon le 26 févr. 2024
Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed you the hotel and its facilities. We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

8/10 Bien

Steven

Séjour de 1 nuit en février 2024
Réponse de sharon le 21 mars 2024
Good Morning Steven,Thank you for taking the time to review us.I am pleased that you enjoyed your stay at the hotel and the facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

8/10 Bien

Miguel, Maidstone

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay near the city centre, only 10 minutes by bus into the city centre. Spacious areas, rather small odd shape swimming pool, but had a spacious jacuzzi for many, steam room, and Sauna to finish the days. this seems to be a family-friendly hotel so you might bump into a very noisy place, where it is hard to relax. The food at the restaurant was good and the atmosphere was great.
Séjour de 3 nuits en février 2024
Réponse de sharon le 26 févr. 2024
Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed you the hotel and its facilities. We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

6/10 Satisfaisant

James

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
A bit tired!
It’s a bit tatty and tired this hotel. Probably wouldn’t stay again. The rooms are big and the bed was comfortable. It’s just the bathrooms are dated and not the cleanest. The staff are friendly enough and helpful. The gym is way too small and again dated and not overly clean.
Séjour de 2 nuits en février 2024
Réponse de Sharon le 18 févr. 2024
Good Morning James,Thank you for taking the time to review us.I am pleased that you found the bed comfortable and the rooms large, I have passed your comments on regarding the cleanliness of the hotel bathroom and gym to the department managers.We look forward to welcoming you back to show you a stay that you deserve.Kind RegardsSharon

10/10 Excellent

Steve

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2024
Réponse de Sharon le 16 févr. 2024
Good Morning Steve,Thank you for such a great review.We are delighted you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.Kind RegardsSharon

10/10 Excellent

Carolyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to town and hotel had a pool
Séjour de 2 nuits en février 2024
Réponse de Sharon le 16 févr. 2024
Good Morning Carolyn,Thank you for such a great review.We are delighted you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.Kind RegardsSharon

8/10 Bien

Manju, hampshire

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoy the pool, food was good, beds were comfortable and not far from york
Séjour de 1 nuit en février 2024
Réponse de sharon le 26 févr. 2024
Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed you the hotel and its facilities. We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Sharon le 16 févr. 2024
Good Morning,Thank you for such a great review.We are delighted you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.Kind RegardsSharon

2/10 Horrible

SHEHZAD

Séjour de 3 nuits en février 2024
Réponse de Sharon le 15 févr. 2024
Good Morning,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon

10/10 Excellent

Meryl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our stay, we found the staff very helpful.
Séjour de 1 nuit en février 2024
Réponse de Jim le 14 févr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Great feel / vibe to the hotel, we really enjoyed our stay. All the staff we came into contact with were welcoming, polite, friendly and professional. Nice selection for breakfast. Good size room, which was very quiet with fridge, two portable heaters and all the extras you would expect eg robe, hair dryer etc. Minor lack of attention to detail/ decor tired in our superior room eg position of door stop in the bathroom made an already tight gap unnecessarily tighter. By repositioning the stopper by an inch or two the door could open wider (handle would still not hit the wall.) Same applies to the hook on the back of the bathroom door, by moving it to the right by one inch (admittedly it would not quite be central) it would not hit the corner of the wall which had been damaged stopping it from opening a little wider. Significant cracks in the sink. Sofa bed a little worn. Bed very comfortable with a choice of two pillows with different levels of support. Loved the 12 o’clock checkout. We had a great stay and despite some minor points around decor we would definitely stay again.
Séjour de 3 nuits en février 2024
Réponse de David - Front Desk le 12 févr. 2024
Thank you for taking the time to review us.We are delighted to have been your chosen hotel during your recent stay in York. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your scores have been shared with the hotel team as a critical way of understanding how we can continue to improve on our exceptional service to guests like you.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bien

Heather

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Jim le 14 févr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Excellent

Donal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our stay was perfect. Some of the deco is abit dated but still clean and did not affect on our stay. Would defo stay again
Séjour de 1 nuit en février 2024
Réponse de David - Front Desk le 12 févr. 2024
Dear Donal,Thank you for choosing to stay at the Delta Hotel by Marriott York and providing your honest feedback on the Guest Satisfaction Survey. We look forward to welcoming you back when your travels next bring you back to the area.Kind regards

10/10 Excellent

Andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My Stay at the Delta Hotel
I have stayed several times at the Delta and it has always been excellent. My only disappointment is that you have to pay for the carpark when you stay at £7.00 per night. I believe if you are staying at the hotel it should be free as all other hotels i stay at across the country including Marriot hotels
Séjour de 4 nuits en février 2024
Réponse de sharon le 10 févr. 2024
Good Morning Andrew,Thank you for your highly scored review.I am pleased that you enjoy the hotel and its facilities, I understand that the parking charge may have come as a surprise, however, parking charges are becoming a standard now within in York and we are one of the last hotels to do this. As a business we felt the price was fair compared to other properties in York. We look forward to welcoming you back when your travels bring you back to the area.Kind RegardsSharon

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Rooms are dated and not in best condition. Could do with a re vamp. Mattress was comfy
Séjour de 1 nuit en janvier 2024
Réponse de sharon le 8 févr. 2024
Good Morning,Thank you for taking the time to let us know about your experience while staying with us.Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
What a loverly hotle highly recommended to everybody. Even surprised the wife with balloons and cake foe her birthday
Séjour de 1 nuit en février 2024
Réponse de sharon le 8 févr. 2024
Good Morning Matthew,Thank you for your highly scored review.I am pleased that your wife enjoyed her birthday and we look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

2/10 Horrible

Natalie

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Cold room, dirty aircon and stinking of smeok
Séjour de 1 nuit en février 2024
Réponse de Sharon le 8 févr. 2024
Good Morning Natalie,Thank you for taking the time to let us know about your experience while staying with us.Your experience at our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the relevant leadership teams to ensure the necessary guidelines are in place and reviewed to prevent unsatisfactory experiences from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon

10/10 Excellent

Julian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Jim le 6 févr. 2024
Good EveningThank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

8/10 Bien

Kathleen

Séjour de 2 nuits en février 2024
Réponse de Sharon le 21 mars 2024
Good Morning Kathleen,Thank you for taking the time to review us.I am pleased that you enjoyed your stay at the hotel and the facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

8/10 Bien

David

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location. Convenient to town with lots of transport options
Séjour de 1 nuit en février 2024
Réponse de sharon le 5 févr. 2024
Good Morning David,Thank you for your highly scored review.I am pleased that you enjoyed your stay and look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

6/10 Satisfaisant

Simon

Voyage en couple
Les points forts : Propreté et équipements
While this was a nice hotel - with a lovely gym/pool - be very careful when booking your room. The so-called 'deluxe' room is anything but. When we realised this on arrival, we asked to pay to upgrade to a bigger/better room but the price we were quoted was 4x that as if we'd just booked the better room on Expedia. We called Expedia but the hotel wouldn't let them allow us to either a) pay the extra for the better room or b) cancel this booking and rebook the better room. So basically we faced the option of either staying in a very poor and small 'deluxe' room or paying 4x the correct price to upgrade. As you can imagine, that somewhat spoiled the trip.
Séjour de 2 nuits en janvier 2024
Réponse de Sharon le 4 févr. 2024
Dear Simon,Thank you for taking the time to review us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind regardsSharon

2/10 Horrible

David

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Séjour de 3 nuits en janvier 2024
Réponse de sharon le 4 févr. 2024
Good Morning David,Thank you for taking the time to review us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon

4/10 Médiocre

Craig

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Really disappointing
I hate to be the guy that complains, but we booked this trip for a bit of R&R. the main reason for picking this hotel was the Spa facilities, the pool, the jacuzzi, sauna, steam room and the gym. Unfortunately the whole time we were there, the jacuzzi was out of action which was particularly disappointing. On our last day, the gym was out of action and the sauna not working. Really really disappointed as this was the main reason for booking this hotel inparticular. The room on the other hand was great, comfy bed, great facilities. Really happy with this.
Séjour de 2 nuits en janvier 2024
Réponse de Sharon le 4 févr. 2024
Good Morning Craig,Thank you for taking the time to review us.Due to things beyond our control we need to shut the gym for health and safety reasons, I am pleased that you enjoyed your room.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

8/10 Bien

robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
1 night stay
Could have done with a small complamentry bottle water in room
Séjour de 1 nuit en janvier 2024
Réponse de David - Front Desk le 4 févr. 2024
Good morning Robert,Thank you for your highly scored review. We are delighted that you enjoyed your stay. I am sorry that there was not any water in your room on arrival and that it wasn't rectified for you during your stay.We do hope that you will stay with us again in the not too distant future. Kind regards

10/10 Excellent

Sophie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay
Stayed for one night, nice big room and was lovely and clean. Nice pub 3 min walk away The Cross Keys which was reasonably priced with Vegan options.
Séjour de 1 nuit en janvier 2024
Réponse de David - Front Desk le 4 févr. 2024
Dear Sophie, Thank you for choosing to stay at the Delta Hotel by Marriott York and providing your honest feedback on the Guest Satisfaction Survey. We look forward to welcoming you back when your travels next bring you back to the area.Kind regards

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de David - Front Desk le 4 févr. 2024
Good morning Stephen,Thank you for taking the time to review us.We are delighted to have been your chosen hotel during your recent stay in York. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your scores have been shared with the hotel team as a critical way of understanding how we can continue to improve on our exceptional service to guests like you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards

10/10 Excellent

Barbara

Séjour de 2 nuits en janvier 2024
Réponse de David - Front Desk le 4 févr. 2024
Good morning Barbara, Thank you for taking the time to review us.We are delighted to have been your chosen hotel during your recent stay in York. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your scores have been shared with the hotel team as a critical way of understanding how we can continue to improve on our exceptional service to guests like you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards

6/10 Satisfaisant

Valerie

Voyage en couple
Les points forts : Propreté et équipements
We had a room at the front with scaffolding outside and a window which wouldnt close properly. It flew open during the storm and was draughty. The next day our room had not been cleaned by 4pm so had to ask. Only plug in heaters, bathroom unheated and shower controls impossible to reach around the screen. I doubt we will stay again. Shame because location is good.
Séjour de 2 nuits en janvier 2024
Réponse de Sharon le 4 févr. 2024
Good Morning,Thank you for taking the time to review us.Please accept my apologies for the scaffolding as we are doing essential maintenance. I have shared your comments with the relevant leadership teams.We do hope that you will stay with us again in the future, where you will remember us for all the right reasons.Kind Regards Sharon