4/10 Médiocre
Margaux
9 avr. 2022
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Run away!
I stayed 2 nights end of March 2022 and it was fairly horrible.
- do not expect the hotel to be as per western standards. Even for Egyptian standards, it was fairly bad
- the staff speaks a terrible English for most of them. The man at the reception at night was horribly rude!!
- super cold. No heating in the rooms. I had diner at the restaurant. There was rain outside. It was 11°C, with wind blowing through the windows (they do not close completely as it's a roof top). I asked for a heater (gas-heating stove) and even when turning it to maximum, it was still cold. A staff member came to turn it down because I was "using too much gas"... it's not McDonald! You run a 4-star hotel! And my pizza was frozen.
I wrote a complain about the cold at the hotel when I left and 2 days later, someone contacted me per Whatsapp! to complain that I complained!
- the hotel has probably never been renovated. I assume it was a nice place 100 years ago but today (and the hall still looks nice), it's completely ran down. There's a gap between the window and the window frame in the room. They simply stapled some piece of cloth... how does it stop the wind and rain? (see picture attached)
- the hotel is central, can be noisy at night, in a very secure location. Options for diner all around.
- Covid measures are yet to be enforced...
- the room was quite clean as per local standards
- you find 2 small bottle of water in the room when you arrive. One of mine was open.
Margaux
Séjour de 2 nuits en mars 2022
