4/10 – Schlecht
Dawn S.
7. Juli 2025
Verbesserungswürdig: Sauberkeit
Bad check-in experience
Probably the worse experience we’ve ever had with rentals. First off check-in time was 4pm…..arrived at 4:20 and house cleaner was still there and didn’t finish until 7pm. She said was arrived late due to picking up her rental for her own vacation. She did a basic cleaning and washed sheets and a load of towels and handed the bin to my husband to put away. She pointed out broken trash can that she reported to Vacasa but they haven’t replaced it and we noticed the toaster was broken, the patio table broken, crumbs, dust under the dining table, the stove/oven needs to be replaced and MOUSE DROPPINGS in the kitchen that were found the next morning after checking in. We could also hear them in the cabinets at night! With the exception of the mouse issue, all other things reported to Vacasa and they offered their apologies and they would do their own investigation but that’s where it ended. We made the best of our 3 day vaca because the area of the cabin was perfect and Arnold is a great town but I don’t recommend this cabin at all and the price we paid, we feel cheated. I have videos of the broken items but can’t attach so the mouse droppings and dirty floor pics will have to do. Oh and the pics of this place, completely filtered. Very dark, dreary cabin. Renters beware!
Dawn S.
Aufenthalt von 3 Nächten im Juli 2025