Extérieur

Avis sur Downtown Inn and Suites

2.5 out of 5
Downtown Inn and Suites
120 Patton Avenue, Asheville, NC

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 431 avis sur 1169." "
Note des voyageurs de 8 (Bien), d’après 407 avis sur 1169." "
Note des voyageurs de 6 (Satisfaisant), d’après 180 avis sur 1169." "
Note des voyageurs de 4 (Médiocre), d’après 85 avis sur 1169." "
Note des voyageurs de 2 (Horrible), d’après 66 avis sur 1169." "

8,2/10

Propreté

8,4/10

Personnel et service

7,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

stephane

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Gloria

Voyage avec des animaux de compagnie
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Given reviews I was nervous but safe area and perfect downtown location. Newer beds and linens. Parking wasn't a problem but it wasn't sold out. This looks like a place from the 1950s. Lobby and carpets should be next on the renovation list. But priced right and fully met my needs.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kelly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We always have a comfortable stay here! Thank you for everything and thank you to the very helpful staff!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kimberly Anne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was super clean and comfortable. Breakfast was nice with coffee, Jimmy Dean egg sandwiches, waffles, milk, juice and yogurt. The parking lot was a little tight, but we managed and there were some big trucks that were still able to park. The hotel is in the main downtown area, so can be loud at times, especially if there is a concert at Rabbit Rabbit. We just took a box fan. Felt completely safe walking around the area and staying in the hotel. Would definitely recommend.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Henry

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024

10/10 Excellent

Sam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really enjoyed my night here. Older but well kept building, good accommodations, fantastic location in the heart of downtown Asheville. Parking was easy too. Recommended!
Séjour de 1 nuit en mai 2024

8/10 Bien

Lindsey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect location. Did have to Uber to salvage station but everything else was right there. ❤️
Séjour de 1 nuit en mai 2024

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location friendly staff better than expected for the price.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jane, Brookline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Got me on early. Great location in downtown Asheville compensates for the aging building.
Séjour de 1 nuit en mai 2024
Réponse de Management le 13 mai 2024
Thank you for staying with us and for the repair.

10/10 Excellent

Marc

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clean and great location for visiting South Slope breweries.
Séjour de 1 nuit en mai 2024
Réponse de Management le 13 mai 2024
Thank you for staying with us and for the review.

6/10 Satisfaisant

Anastasiia

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
We made it to the hotel pretty late in the evening, and parking lot was 3 min away from the hotel. They gave us a parking ticket that didn’t work at the check out and we had to pay extra 12$. Cheap . Location was good, room was clean. Didn’t try the breakfast.
Séjour de 1 nuit en mai 2024
Réponse de Management le 13 mai 2024
Thank you for staying with us. We are the only downtown hotel that provides free parking to all our guests. Other downtown hotels charge 15-25 per day for parking. Unfortunately, we cannot provide all guests with onsite parking. But we do always guarantee free parking either onsite, or in one of our overflow lots which are all a block away. We always guaranty free parking and will be happy to reimburse.

6/10 Satisfaisant

John

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Management le 13 mai 2024
We are the only downtown hotel that provides free parking to all our guests. Other downtown hotels charge 15-25 per day for parking. Unfortunately, we cannot provide all guests with onsite parking. But we do always guarantee free parking either onsite, or in one of our overflow lots which are all a block away.

10/10 Excellent

Dawn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great location for walking to a show at Harrah’s and perfect spot to walk and eat. So many spots to walk for coffee, breakfast and dinner! Parking area is smallll and smallll! Get there early for a spot.
Séjour de 1 nuit en mai 2024
Réponse de Management le 13 mai 2024
We are the only downtown hotel that provides free parking to all our guests. Other downtown hotels charge 15-25 per day for parking. Unfortunately, we cannot provide all guests with onsite parking. But we do always guarantee free parking either onsite, or in one of our overflow lots which are all a block away.

10/10 Excellent

Richard, inman

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
An inexpensive but conveniently located property.
Séjour de 1 nuit en mai 2024
Réponse de Management le 13 mai 2024
Thank you for staying with us and for the review,

10/10 Excellent

Fred

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Right downtown Ashville, near event, convienent, friendly staff
Séjour de 1 nuit en mai 2024
Réponse de Managment le 13 mai 2024
Thank you for staying with us and for the review.

10/10 Excellent

bobby

Voyage en famille
Les points forts : Personnel et service
Nice quiet stay even being in downtown. decent place for affordable rate
Séjour de 2 nuits en mars 2024
Réponse de Management le 13 mai 2024
Thank you for staying with us and for the review.

8/10 Bien

Marianne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was nice , parking onsite is tight but they do have an overflow lot available.The staff was nice and pleasant to work with. Noisy upstairs guests the night we stayed. It was convenient for walking to stores and our venue for a concert.
Séjour de 1 nuit en mai 2024
Réponse de Management le 13 mai 2024
Thank you for staying with us and for the review.

10/10 Excellent

Cindy, Johnson city

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wouldnt stay anywhere else in AVL
Séjour de 1 nuit en mai 2024
Réponse de Management le 13 mai 2024
Thank you for staying with us and for the review. Thank you for the repeat business!

10/10 Excellent

Rickey

Séjour de 1 nuit en mai 2024

10/10 Excellent

Dana, Columbia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
This very affordable older hotel is in an excellent location. The rooms are clean and comfortable. The complimentary breakfast is adequate.
Séjour de 1 nuit en avril 2024
Réponse de Management le 13 mai 2024
Thank you for staying with us and for the review. We are proud to offer all guests a complimentary breakfast every morning. This consists of hot sausage egg and cheese croissants, fresh waffles, cereals, fresh fruit, bagels, coffee, tea, juices, yogurt and more.

10/10 Excellent

Debra, Carlsbad

Séjour de 1 nuit en avril 2024

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No frills hotel in a perfect location. Happy with the price, cleanliness and walkable location.
Séjour de 3 nuits en avril 2024
Réponse de Management le 1 mai 2024
Thank you for staying with us and for the review.

8/10 Bien

Melissa

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Management le 1 mai 2024
Thank you for staying with us and for the review.

8/10 Bien

Rita

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking lot is land locked and very small.
Séjour de 1 nuit en avril 2024
Réponse de Management le 1 mai 2024
Thank you for staying with us. We are the only downtown hotel that provides free parking to all our guests. Other downtown hotels charge 15-25 per day for parking. Unfortunately, we cannot provide all guests with onsite parking. But we do always guarantee free parking either onsite, or in one of our overflow lots which are all a block away.

8/10 Bien

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfortable bed, good shower
Séjour de 4 nuits en avril 2024
Réponse de Management le 1 mai 2024
Thank you for staying with us and for the review.

10/10 Excellent

Juan, Canton

Voyage d’affaires
Good service
Séjour de 1 nuit en avril 2024
Réponse de Management le 26 avr. 2024
Thank you for staying with us and for the review.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Management le 26 avr. 2024
Thank you for staying with us and for the review.

8/10 Bien

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thank you for staying with us and for the review.

6/10 Satisfaisant

Richard

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
This is an honest assessment of this property. The immediate impression was…you have to be kidding me. The outside appearance was poor at best. The “lobby” was not any better. I certainly did not have any expectations for the room itself. That said, the room was small but well equipped. It was clean, neat and maintained. The beds were comfortable. The shower was good with adequate hot water. The air conditioner was exceptionally quiet. My only issue with the room was that it was overlooking Patton Avenue which, on a Friday night, was unbelievably noisy until 1:00AM. It was impossible to go to sleep because of the excessive noise. The best thing this hotel has going for it is the location and its closeness to the downtown area. This hotel would be a gem in the rough if it only appeared more inviting. It certainly is a bargain for the budget minded traveler.
Séjour de 1 nuit en avril 2024
Réponse de Management le 21 avr. 2024
Thank you for staying with us and for the review.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super central.
Séjour de 3 nuits en avril 2024
Réponse de Management le 21 avr. 2024
Thank you for staying with us and for the review.

10/10 Excellent

Dez

Voyage d’affaires
Les points forts : Propreté et personnel et service
I quite enjoyed the stay. Very great location.
Séjour de 1 nuit en avril 2024
Réponse de Management le 21 avr. 2024
Thank you for staying with us and for the review.

10/10 Excellent

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Grooving
Séjour de 1 nuit en avril 2024
Réponse de Management le 21 avr. 2024
Thank you for staying with us and for the review.

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Price, convenience
Séjour de 2 nuits en avril 2024
Réponse de Management le 19 avr. 2024
Thank you for staying with us and for taking the time to leave a review.

8/10 Bien

Jacqueline

Voyage en famille
Les points forts : Propreté et personnel et service
Can’t beat it for convenience and price &
Séjour de 1 nuit en avril 2024
Réponse de Management le 19 avr. 2024
Thank you for staying with us and for taking the time to leave a review.

8/10 Bien

Anthony

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Management le 19 avr. 2024
Thank you for staying with us and for taking the time to leave a review.

6/10 Satisfaisant

Marcelo

Voyage en famille
Les points forts : Personnel et service
The view on the mountain side.
Séjour de 1 nuit en avril 2024
Réponse de Management le 15 avr. 2024
Thank you for staying with us and for the review.

8/10 Bien

Braulio

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I notified them early that I was on a red eye flight and it was delayed. They still felt the need to charge my account. They did provide me a refund. The breakfast is a continental which is lousy anywhere you go at best so when the waffle batter was watered down and chunky of mold looking I wasn’t impressed. Day two the bartered was remedied yet the coffee was cold. It is what it is. Staff was friendly and help fortunately.
Séjour de 2 nuits en avril 2024
Réponse de Management le 12 avr. 2024
Thank you for staying with us. We are proud to offer all guests a complimentary breakfast every morning. This consists of hot sausage egg and cheese croissants, fresh waffles, cereals, fresh fruit, bagels, coffee, tea, juices, yogurt and more.

2/10 Horrible

Jaime

Les points forts : Propreté
Les points faibles : Personnel et service
I have been charged for my one-night stay in THREE separate transactions on my credit/debit card! I had booked the hotel days before in advance and upon check-in the person asked for my card (which I can understand would be charged the next day at checkout but only for ONE $100 rate....not two plus what cannot afford
Séjour de 1 nuit en avril 2024
Réponse de Management le 10 avr. 2024
This guest did stay with us for one night. The statement that she was charged mulitple times is not true. The guest was only charged one time for her stay. We tried to explain this to the guest many times, but we have not been successful in convincing her that she was only charged one time.

8/10 Bien

Alexandra

Voyage en couple
Les points forts : Propreté et personnel et service
The facility itself was quite dated, however it was clean and met our needs. Any luxury it was missing was offset by the ridiculously convenient location.
Séjour de 2 nuits en avril 2024
Réponse de Management le 8 avr. 2024
Thank you for staying with us and for the review. Recently, we have made many significant investments in the property. For example, we have stocked our guest rooms with new furniture, carpet, mattresses, wallpaper and appliances. We also installed a new parking lot elevator adjacent elevator that gives our guests quick access to their rooms from the parking lot at the cost of 500,000. We have installed new RFID electronic lock on all of our guest room doors. We have also installed new heating/ ac mini split units in all our rooms at the cost of 450,000. We have installed a new roof on the main building at a cost of 250,000. We have installed fiber Internet services at the cost of 30,000. We have installed a fire sprinkler system and alarm system at the cost of 350,000. We have installed a new stairway tower at the cost of 600,000. We have also remodeled our breakfast area at the cost of 50,000. We have also replaced the lobby floor, lobby furniture, and lobby pictures. We have resurfaced and striped the parking lost at a cost of 7,000.

8/10 Bien

Tara

Voyage en couple
Les points forts : Propreté et personnel et service
Great location for downtown access. Older hotel but clean and didn’t feel unsafe.
Séjour de 2 nuits en avril 2024
Réponse de Management le 8 avr. 2024
Thank you for staying with us and for the review.

8/10 Bien

Tiana

Voyage en couple
Les points forts : Personnel et service
Thin walls so it was noisy at times, definitely old, and the elevator was mildly scary but overall worth the price and in a fantastic location! The staff was nice and we had no issues with our room. Everything was clean and parking was free. I would definitely stay here again.
Séjour de 2 nuits en avril 2024
Réponse de Management le 8 avr. 2024
Thank you for staying with us and for the review.

8/10 Bien

Jessi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy check in. Very convenient location.
Séjour de 4 nuits en avril 2024
Réponse de Management le 8 avr. 2024
Thank you for staying with us and for the review.

10/10 Excellent

Magda

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the property and especially the customer service of the first front desk agent who checked me inn. The rooms are nice, clean, bed was comfortable, shower was clean. When the hotel is busy, guest use overflow parking because the normal parking is small. The area gave me a feeling of not being very safe at night but nothing happened to me and the downtown is really conveniently close by, so maybe it was just my impression. I liked my stay and will come back when I return to Asheville.
Séjour de 2 nuits en avril 2024
Réponse de Management le 12 avr. 2024
Thank you for staying with us and for the review.

6/10 Satisfaisant

Kimberly

Front desk reception was courteous and helpful! But I learned that you do get what you pay for. The location can’t be beat, but the building itself and rooms are pretty rundown. So if you’re Ballin’ on a Budget and want to be smacked downtown Asheville…. this is your place.
Séjour de 3 nuits en mars 2024
Réponse de Management le 1 avr. 2024
Thank you for staying with us. Recently, we have made many significant investments in the property. For example, we have stocked our guest rooms with new furniture, carpet, mattresses, wallpaper and appliances. We also installed a new parking lot elevator adjacent elevator that gives our guests quick access to their rooms from the parking lot at the cost of 500,000. We have installed new RFID electronic lock on all of our guest room doors. We have also installed new heating/ ac mini split units in all our rooms at the cost of 450,000. We have installed a new roof on the main building at a cost of 250,000. We have installed fiber Internet services at the cost of 30,000. We have installed a fire sprinkler system and alarm system at the cost of 350,000. We have installed a new stairway tower at the cost of 600,000. We have also remodeled our breakfast area at the cost of 50,000. We have also replaced the lobby floor, lobby furniture, and lobby pictures. We have resurfaced and striped the parking lost at a cost of 7,000.

6/10 Satisfaisant

Jessica

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Staff was friendly, parking was packed and not ideal so there was an overflow to a neighboring store's parking lot that you had to be out of by a certain time. You are right by the road so loud cars, other guests must screaming with no real managing, and there is a walk signal by the road that beeps all night, nonstop, on the outter balcony side. So just be prepared that it's a possibility. Clean rooms, nice staff, walking distance to a lot, decent prices, so you get what you pay for. For one night, I'd probably go back for the convenience.
Séjour de 1 nuit en mars 2024
Réponse de Management le 1 avr. 2024
Thank you for staying with us. Our location provides easy and immediate access to all of Asheville’s unique downtown area. Unfortunately, that also means it comes with standard city noise. We are the only downtown hotel that provides free parking to all our guests. Other downtown hotels charge 15-25 per day for parking. Unfortunately, we cannot provide all guests with onsite parking. But we do always guarantee free parking either onsite, or in one of our overflow lots which are all a block away.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Management le 4 avr. 2024
Thank you for staying with us and for the review.

10/10 Excellent

Marty

Séjour de 2 nuits en mars 2024
Réponse de Management le 1 avr. 2024
Thank you for staying with us and for the review.

6/10 Satisfaisant

Colleen

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
We liked the location. It was right downtown with lots of restaurants, bars, and unique shops. Our hotel room was clean and breakfast was decent. The hotel in general could use a makeover.
Séjour de 5 nuits en mars 2024
Réponse de Management le 1 avr. 2024
Thank you for staying with us. We are proud to offer all guests a complimentary breakfast every morning. This consists of hot sausage egg and cheese croissants, fresh waffles, cereals, fresh fruit, bagels, coffee, tea, juices, yogurt and more. Recently, we have made many significant investments in the property. For example, we have stocked our guest rooms with new furniture, carpet, mattresses, wallpaper and appliances. We also installed a new parking lot elevator adjacent elevator that gives our guests quick access to their rooms from the parking lot at the cost of 500,000. We have installed new RFID electronic lock on all of our guest room doors. We have also installed new heating/ ac mini split units in all our rooms at the cost of 450,000. We have installed a new roof on the main building at a cost of 250,000. We have installed fiber Internet services at the cost of 30,000. We have installed a fire sprinkler system and alarm system at the cost of 350,000. We have installed a new stairway tower at the cost of 600,000. We have also remodeled our breakfast area at the cost of 50,000. We have also replaced the lobby floor, lobby furniture, and lobby pictures. We have resurfaced and striped the parking lost at a cost of 7,000.

8/10 Bien

John

Voyage en couple
Great location, just old and in need of a major update.
Séjour de 1 nuit en mars 2024
Réponse de Maintenance le 25 mars 2024
Thank you for staying with us. Recently, we have made many significant investments in the property. For example, we have stocked our guest rooms with new furniture, carpet, mattresses, wallpaper and appliances. We also installed a new parking lot elevator adjacent elevator that gives our guests quick access to their rooms from the parking lot at the cost of 500,000. We have installed new RFID electronic lock on all of our guest room doors. We have also installed new heating/ ac mini split units in all our rooms at the cost of 450,000. We have installed a new roof on the main building at a cost of 250,000. We have installed fiber Internet services at the cost of 30,000. We have installed a fire sprinkler system and alarm system at the cost of 350,000. We have installed a new stairway tower at the cost of 600,000. We have also remodeled our breakfast area at the cost of 50,000. We have also replaced the lobby floor, lobby furniture, and lobby pictures. We have resurfaced and striped the parking lost at a cost of 7,000.

6/10 Satisfaisant

Kelli

Voyage en famille
Decent for one night. Older building that the photos depicted. They photocopied id’s when checking in. Also, I had two double beds. They charged me extra to have my son and his girlfriend stay with me. The area didn’t feel the safest.
Séjour de 1 nuit en mars 2024
Réponse de Management le 22 mars 2024
Thank you for staying with us. Recently, we have made many significant investments in the property. For example, we have stocked our guest rooms with new furniture, carpet, mattresses, wallpaper and appliances. We also installed a new parking lot elevator adjacent elevator that gives our guests quick access to their rooms from the parking lot at the cost of 500,000. We have installed new RFID electronic lock on all of our guest room doors. We have also installed new heating/ ac mini split units in all our rooms at the cost of 450,000. We have installed a new roof on the main building at a cost of 250,000. We have installed fiber Internet services at the cost of 30,000. We have installed a fire sprinkler system and alarm system at the cost of 350,000. We have installed a new stairway tower at the cost of 600,000. We have also remodeled our breakfast area at the cost of 50,000. We have also replaced the lobby floor, lobby furniture, and lobby pictures. We have resurfaced and striped the parking lost at a cost of 7,000.