Did not receive keys to the property timely, or the instructions to park on parking deck. We tried calling your office, only got an advertising recording. Thankfully, reaching out to the host all of our problems were solved.
Our stay had some high points and a few notable drawbacks.
**Pros:**
- The location was great, very convenient and close to malls and shopping areas.
- The view from the apartment was nice.
- The apartment was spacious, providing ample room for our group.
**Cons:**
- We had to request check-in instructions, which should have been provided automatically.
- Despite being a 3-bedroom apartment, there was only one remote and one key for both the apartment and parking.
- The cigarette smoke from other units was heavy and lingered on our clothes. Everything had to be washed to remove the smell. Property has a tons of plug-in but it only mask the smell for so long.
- The host was unaccommodating to our requests, only mentioning they would take them into consideration for the next guest.
- Only one black makeup towel was provided.
- We had to pick up the key offsite at a grocery store, which was inconvenient.