I visited the ShowBoat a few times before this visit. I think it’s incredibly smart to focus on families and install an arcade, go karts, mini golf and indoor water park.
However, I STRONGLY recommend that you stay in another hotel and walk over to enjoy the amenities. Everything about the hotel was old and it’s clear upgrades need to be made. The rooms are dated with damaged furniture, dusty carpeted floors and the bathroom was rusty.0
I’m mainly leaving this review to talk about the elevators and the hotel’s response. 2 of the 6 elevators were down by the time we got there, and this should’ve been a sign because my sister and I got trapped in another one for around 40 min with other patrons. The maintenance staff had to call the firefighters to help. When we finally got out, we were only met with one security guard to take down our information for an incident report.
I find it really egregious that the Showboat’s response to their guests being stuck in an elevator to the point where emergency response needed to be called was nothing. No manager came to check in on us, no apologies were made, nothing. My sister suffers extreme claustrophobia and she refused to leave the room for the rest of the night. When we checked out the next morning, she insisted on walking down the 20 flights of stairs from our room.
The hotel said there was nothing they could do because our room was “fine”. The hotel’s lack of response and responsibility confirmed I won’t be returning.