Ansicht von oben

Bewertungen von Showboat Hotel Atlantic City

3.5 out of 5
Showboat Hotel Atlantic City
801 Boardwalk, Atlantic City, NJ

Bewertungen

6.6
1655 von insgesamt 5977 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
1269 von insgesamt 5977 Gästebewertungen haben eine Bewertung von 8 - Gut" "
1071 von insgesamt 5977 Gästebewertungen haben eine Bewertung von 6 - Okay" "
874 von insgesamt 5977 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1108 von insgesamt 5977 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6.8/10

Sauberkeit

7.0/10

Personal & Service

6.4/10

Ausstattung

6.2/10

Zustand der Unterkunft

6.6/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Raphael

Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Service Team am 17. Mai 2024
Thank you for staying with us at Showboat Resort Atlantic City. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

6/10 – Okay

Andreas

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Great for kids, but waterpark to expensive for wha
Clean room. Room keys didn‘t work for longer than 24 hrs. The waterpark is ok but not more….
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Rohit am 5. Nov. 2023
Dear Guest,Thank you for staying with us at Showboat Resort Atlantic City and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our Team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Showboat Resort Atlantic City in the near future.Regards,Reservation team

8/10 – Gut

Madeleine Nadine

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Bushra Ansari am 19. Juni 2023
Dear Madeleine,Thank you for staying with us at Showboat Resort Atlantic City and marking us. We can't wait to welcome you back soon!

6/10 – Okay

Ryan

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel has been remodeled and the rooms were way better than I expected. They were actually great for the price. Biggest issue was parking. They have some unknown website to do it through and it is very unclear. There is no app for it and no way to log in to extend your time. All three of our cars got parking tickets despite paying for parking. That is the one downside. Parking for guest is also more than any hotel in the area.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reservation Team am 22. Mai 2024
Dear Ryan,Thank you for staying with us at Showboat Resort Atlantic City and for sharing your comments.I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back to re-experience Atlantic City!

8/10 – Gut

Jaiqueline

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
N/a
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Reservation Team am 22. Mai 2024
Dear Jaiqueline,Thank you for staying with us at Showboat Resort Atlantic City.We can't wait to welcome you back soon!

6/10 – Okay

Daniel

Geschäftlich gereist, Mit der Familie gereist
Gut: Personal & Service
King suite was nice
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Reservation Team am 22. Mai 2024
Dear Daniel,Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments.We can't wait to welcome you back soon!

6/10 – Okay

Chels

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Evelyn

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Reservation Team am 22. Mai 2024
Dear Evelyn,Thank you for staying with us at Showboat Resort Atlantic City,We can't wait to welcome you back soon!

2/10 – Ungenügend

Giovanni

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reservation Team am 22. Mai 2024
Dear Giovanni,We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.

2/10 – Ungenügend

Craig

Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von Reservation Team am 22. Mai 2024
Dear Craig,We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.

2/10 – Ungenügend

Joshua, Lindsay

Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was terrible. Customer service terrible. Thin walls. Slamming doors, dogs barking. Nonody at the desk. Double booked room. People were in our room when we arrived. No upgrade. No support. Double keys. Absolutely terrible
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Service Team am 21. Mai 2024
Dear Joshua,It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience Showboat Resort Atlantic City.

4/10 – Schlecht

Jaimie

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reservation Team am 22. Mai 2024
Dear Jaimie,We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.

8/10 – Gut

Theresa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was modern but still had a neat old vibe which added charm to the property
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Service Team am 21. Mai 2024
Dear Theresa,Thank you for staying with us at Showboat Resort Atlantic City. We thank you for your feedback and your comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

10/10 – Hervorragend

Raquel

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Service Team am 21. Mai 2024
Dear Raquel,Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind feedback.We can't wait to welcome you back soon!

2/10 – Ungenügend

Yolanda

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Towels were dirty no hairdryer and there wasn’t an iron. Overall it. Wasn’t good to give them a good rating. And parking they charge us more they the should.I had to call my bank.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Service Team am 20. Mai 2024
Dear Yolanda,Thank you for staying with us at Showboat Resort Atlantic City and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we will take the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Showboat Resort Atlantic City in the near future.

2/10 – Ungenügend

Berat

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Never in my life ever wrote review. But this is the worst place ever to be. We called front desk first night about our room being cold. We were there with kids. They didn’t even bother to respond. Second night same thing. Someone finally picked up and just “ we let them know “ At Night even the guards they left. You can’t find or see one. Empty. Rooms old dirty outdated. Nothing inside the hotel works. Literally nothing. Dirty dirty dirty.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Service Team am 20. Mai 2024
Dear Berat,It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience Showboat Resort Atlantic City.

6/10 – Okay

John

Mit dem Partner gereist
Gut: Personal & Service
Overall we had a nice stay. The room was clean and in good condition. There were several restaurants that were not open. ACE restaurant wasn’t very clean with dust and stickiness. The Burger place was a great option. The water park was clean and well maintained. The elevators were an issue at times with only 2 or 3 out of 6 working.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Service Team am 20. Mai 2024
Dear John,Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as the waterpark. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

2/10 – Ungenügend

Shanell

Verbesserungswürdig: Personal & Service
My multipoo and I was attacjed by a pitbull...it was terrifying and very traumatic. The hotel was not helpful at all.. security is a joke. I will never return there again.
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Service Team am 20. Mai 2024
Dear Shanell,It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience Showboat Resort Atlantic City.

10/10 – Hervorragend

Rafael

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Family friendly, affordable and fun. I love to stay at this gorgeous place.
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Service Team am 19. Mai 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments. We can't wait to welcome you back soon!

4/10 – Schlecht

Tyrone

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
This property is very old and dated and the staff was very rude.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Service Team am 19. Mai 2024
Thank you for staying with us at Showboat Resort Atlantic City. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

10/10 – Hervorragend

Magaly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
An over all it was fun for my family
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Service Team am 19. Mai 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments. We can't wait to welcome you back soon!

8/10 – Gut

Erica

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Service Team am 20. Mai 2024
Dear Erica,Thank you for staying with us at Showboat Resort Atlantic City and for sharing your feedback. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

2/10 – Ungenügend

Farida

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Not a pleasant stay.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Service Team am 19. Mai 2024
It saddens us that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience Showboat Resort Atlantic City.

10/10 – Hervorragend

Salvatore

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Service Team am 19. Mai 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, just moments from the legendary Atlantic City Boardwalk. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

6/10 – Okay

Andrew

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung
Lm
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reservation Team am 22. Mai 2024
Dear Andrew,We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.

4/10 – Schlecht

Katherine

Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Service Team am 19. Mai 2024
I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.

6/10 – Okay

Jamaal

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Service Team am 18. Mai 2024
Thank you for staying with us at Showboat Resort Atlantic City. We thank you for your feedback and your kind rating. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

4/10 – Schlecht

Charles

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Service Team am 18. Mai 2024
Thank you for staying with us at Showboat Resort Atlantic City. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you experienced during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

10/10 – Hervorragend

Anthony

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Na
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Service Team am 16. Mai 2024
Dear Guest,Thank you sincerely for taking the time to rate the Showboat Atlantic City Hotel. We are thrilled to hear that your experience warranted a perfect 5/5 rating. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority. We look forward to welcoming you back for another exceptional stay in the near future.

10/10 – Hervorragend

Christopher

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Service Team am 16. Mai 2024
Dear Guest,Thank you sincerely for taking the time to rate the Showboat Atlantic City Hotel. We are thrilled to hear that your experience warranted a perfect 5/5 rating. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority.Once again, thank you for choosing the Showboat Atlantic City Hotel. We look forward to welcoming you back for another exceptional stay in the near future.

8/10 – Gut

Joelene

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked that the property had family amenities for my kids. What I didn’t like was that my room key was not working for most of the elevators and I had to keep getting a new one which was annoying.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Service Team am 16. Mai 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

6/10 – Okay

Marta

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung
This hotel is okay. Not enough to do.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Service Team am 16. Mai 2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay at the Showboat Atlantic City Hotel. We appreciate your input, and we're sorry to hear that your experience was only okay and that you felt there weren't enough activities available.We strive to provide a memorable experience for all our guests, and we regret that we may have missed the mark during your stay. Your comments are invaluable to us, and we will certainly take them into consideration as we continuously work to improve our offerings.If there are specific activities or amenities you would like to see added in the future, please don't hesitate to let us know. We want to ensure that all our guests have a fulfilling and enjoyable stay with us.Thank you for choosing the Showboat Atlantic City Hotel. We hope to have the opportunity to welcome you back and provide you with an enhanced experience.

2/10 – Ungenügend

Shawnakay

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Service Team am 16. Mai 2024
Dear Guest,Thank you for taking the time to rate your recent stay at the Showboat Atlantic City Hotel. We're sorry to hear that your experience fell short of expectations, as indicated by your 1/5 rating.We value all feedback, and if there are specific aspects of your stay that you feel we could improve upon, we would greatly appreciate the opportunity to address them. Your satisfaction is our utmost priority, and we're committed to ensuring that every guest has a positive experience.Please feel free to reach out to us directly with any further comments or concerns you may have. We sincerely hope to have the chance to welcome you back in the future and provide you with the exceptional stay you deserve.

6/10 – Okay

Alexandra

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung
They charge you for ocean view but its not real ocean view its a ocean side view, rooms has no carpeting just wooden like tile floor, smell of mold everywhere. Ver noisy in nights, dogs barks and people screams in hallways all night. They do not do room service if you are there for less than three day, Not food options at all during month of May. Parking is so far and $25/per day which is very expensive compare to other parking areas. No help or carts for luggage. I would not go again
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Reservation Team am 16. Mai 2024
Dear Alexandra,We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our Team in order to prevent any future occurrences.Reservation Team

6/10 – Okay

Edward

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Service Team am 16. Mai 2024
Thank you for staying with us at Showboat Resort Atlantic City. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you experienced during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

6/10 – Okay

Shakia

Need upgrade the building
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Reservation Team am 15. Mai 2024
Dear Shakia,Thank you for staying with us at Showboat Resort Atlantic City and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. we have taken note of the feedback shared by you. We hope to have the pleasure of welcoming you back soon!

10/10 – Hervorragend

Sheena

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Love the new updates in the rooms
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reservation Team am 15. Mai 2024
Dear Sheena,Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean and updated room. We cannot wait to welcome you back again soon!

6/10 – Okay

Amanda

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
The elevator situation was terrible. Not all of them were working and It took us 30 minutes plus each time we wanted to leave the room. They were always full over capacity. I was also over charged for the room. The room I booked wasn’t available due to renovations. Which is fine.. so I was downgraded. I already paid for the higher priced room on Expedia and when I got to the hotel it was $150 less in the total for the downgraded room but I was still charged $175 more upon arrival.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reservation Team am 15. Mai 2024
Dear Amanda,We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Showboat Resort Atlantic City in the near future.

4/10 – Schlecht

Laura

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location is great, otherwise it's awful. The entire hotel smells like weed. Awful service. Room was clean enough, but you'll deal with dirty carpet with burn holes. Stained curtains.. Eww. Def scummy motel clientele. Brace yourself.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Service Team am 13. Mai 2024
Thank you for staying with us at Showboat Resort Atlantic City. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

2/10 – Ungenügend

Angela

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
My room was not ready until 4:40 despite arriving at 2. Elevators were scary and packed. No good food options. Couch bed had no sheets or blankets. No one picked up phone calls from room so we couldn’t get sheets unless we dared to ride the scary elevator. Fight going on in the room next door. I couldn’t wait to get out of there. Never again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Service Team am 13. Mai 2024
I was deeply troubled to learn about the challenges you encountered during your recent stay at our esteemed Showboat Atlantic City hotel. On behalf of our entire team, I extend my sincerest apologies for the disappointment and inconvenience you experienced. Your satisfaction is paramount to us, and it is disheartening to hear that we fell short of meeting your expectations. I want to assure you that we take your concerns seriously and are taking immediate steps to rectify the situation. Your comfort and well-being are our top priorities, and we are dedicated to regaining your trust and confidence in our services.

6/10 – Okay

kimberly

Gut: Personal & Service
Didn't know what to expect if the room. It was a simple Motel room, but the water park looks exciting.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Service Team am 13. Mai 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

10/10 – Hervorragend

Josette

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Comfortable beds, property is close to attractions, room was a good deal. S loop pet great!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Service Team am 13. Mai 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments.We can't wait to welcome you back soon

4/10 – Schlecht

Sacha

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
I would never go back the room was not as displayed in the pictures the hotel was run down and no casino inside wish I could get my money back
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Service Team am 13. Mai 2024
I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.

10/10 – Hervorragend

Javier

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was great.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Service Team am 12. Mai 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments.We can't wait to welcome you back soon!

4/10 – Schlecht

Stephen

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Service Team am 12. Mai 2024
Thank you for staying with us at Showboat Resort Atlantic City and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Showboat Resort Atlantic City in the near future.

2/10 – Ungenügend

karen

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
I visited the ShowBoat a few times before this visit. I think it’s incredibly smart to focus on families and install an arcade, go karts, mini golf and indoor water park. However, I STRONGLY recommend that you stay in another hotel and walk over to enjoy the amenities. Everything about the hotel was old and it’s clear upgrades need to be made. The rooms are dated with damaged furniture, dusty carpeted floors and the bathroom was rusty.0 I’m mainly leaving this review to talk about the elevators and the hotel’s response. 2 of the 6 elevators were down by the time we got there, and this should’ve been a sign because my sister and I got trapped in another one for around 40 min with other patrons. The maintenance staff had to call the firefighters to help. When we finally got out, we were only met with one security guard to take down our information for an incident report. I find it really egregious that the Showboat’s response to their guests being stuck in an elevator to the point where emergency response needed to be called was nothing. No manager came to check in on us, no apologies were made, nothing. My sister suffers extreme claustrophobia and she refused to leave the room for the rest of the night. When we checked out the next morning, she insisted on walking down the 20 flights of stairs from our room. The hotel said there was nothing they could do because our room was “fine”. The hotel’s lack of response and responsibility confirmed I won’t be returning.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Service Team am 12. Mai 2024
Thank you for taking the time to share your feedback with us. Your insights are incredibly valuable as we work to address these issues and prevent similar incidents from happening in the future. If there's anything more I can do to assist you or if you'd like to discuss your experience further, please don't hesitate to reach out. Your comfort and peace of mind is our top priorities.

2/10 – Ungenügend

Taryn

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Terrible experience. Property is misleading and gave false advertising…. NO casino and outdated rooms. On top of that poor staff communication
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Reservations Team am 11. Mai 2024
Dear Taryn,Thank you for bringing your experience to our attention. We're truly sorry to hear that your recent stay did not meet your expectations. Regarding the issues you faced with staff communication, we apologize for any inconvenience caused. Your feedback regarding the lack of a casino and outdated rooms is duly noted, and we're actively working to ensure that our online descriptions accurately reflect the current offerings and ambiance of our establishment. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

6/10 – Okay

David

Mit einer Gruppe gereist
Gut: Personal & Service und Zustand der Unterkunft
Limited data
Aufenthalt von 3 Nächten im April 2024
Antwort von Reservations Team am 11. Mai 2024
Dear David,Thank you for writing us. We apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we're sorry to hear about the issues you encountered. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future

6/10 – Okay

Alisa

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The staff was short on rags and towels and the front desk was very unorganized
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Gemma

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
If I had young children, I would have loved it since it clearly is for young ones. The place was clean and in good condition. The floor I was in did have noisy guests. One thing that stressed me out was the parking payment. The notice in the parking deck gave the impression I had to pay right away even before I went to the room. The way it was worded was misleading.
Aufenthalt von 1 Nacht im April 2024
Antwort von Reservations Team am 11. Mai 2024
Dear Gemma,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our property clean and in good condition. We apologize for any inconvenience caused by noisy guests on your floor. Regarding the parking payment process, we apologize for any confusion or stress it may have caused. Your feedback about the wording of the notice is valuable, and we'll review it to ensure clarity for our future guests. Once again, thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future.