10/10 Excellent
Leah R.
18 févr. 2025
Les points forts : Propreté
A mountain getaway worth the stay
The property was perfect and had everything we needed. The kitchen was well equipped, given we cooked both nights and felt we had plenty of space to all cook and hangout. The rooms were spacious and there was plenty of room for two families to move around the place without feeling like we were on top of each other. You can tell the owners take good care of their place and want others to enjoy what they love about their property. The only complaints I have are about the rental company, Vacasa. I first contacted them when we struggled to get into the unit. It was not obvious that you needed to use the deadbolt so we struggled a bit to get in and tried calling for quick support, but were left unsupported and eventually figured it out. My second inquiry was about the garage code so we could get easily into it when coming and going and they were more concerned about the number of cars we had than answering my question and providing the code. They then said we could only have one car and the garage clearly fits two. The property book from the owner states 2 or more as long as they are within the parking areas of the property. When we learned Vail pass would be closed for a few hours this morning, impeding our ability to go home as planned, we asked if we could get a little later for checkout given we had no where to go until the highway opens. They were not empathetic at all and were very rude with auto responses that didn’t even take into account our circumstances.
Leah R.
Séjour de 2 nuits en février 2025