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Avis sur Best Western Webbington Hotel & Spa

3.5 out of 5
Best Western Webbington Hotel & Spa
Webbington Road, Loxton, Axbridge, England

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 227 avis sur 759." "
Note des voyageurs de 8 (Bien), d’après 314 avis sur 759." "
Note des voyageurs de 6 (Satisfaisant), d’après 134 avis sur 759." "
Note des voyageurs de 4 (Médiocre), d’après 51 avis sur 759." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 759." "

8,0/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Samaké

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2019
Réponse de Steve le 7 mai 2019
Thanks for your review

4/10 Médiocre

ray

Les points forts : Personnel et service
Staff friendly, bar meal was tasty, breakfast ok. Whole place needs a refurb. Area around the hotel is beautiful and lots to see within a few miles. Couldn't stay in the first room because of boiler and pipe noise. Moved me at around 11.30 pm. No hot water and radiators didn't work in that room. Apart from that is was ok.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Gaynor

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is our go-to hotel when want a few days away. It’s location is perfect for visits to Cheddar Gorge, Wookey Hole, Bath and many of the other beautiful area’s around this hotel. The staff are really lovely and nothing is too much trouble. The food was really good and has a varied menu to suit all tastes. Our room was spacious, comfortable and clean. The Spa is welcoming and relaxing. The pool is warm and has set times for children and never gets overcrowded as there’s a booking system. The gym has all the equipment you would ever need. All in all a great place to stay.
Séjour de 3 nuits en février 2024

8/10 Bien

Wendy

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lovely setting.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

4/10 Médiocre

Oliver

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hotel had holes in the bedding actual tears and then the towel were like old rags with 2 holes as big as my head.... breakfast already overdone when we went at 7.30am also no one to greet us at breakfast waited then went to reception..... i did alert the hotel twice to issues they said head office would contact me but they havent....
Séjour de 2 nuits en avril 2024

8/10 Bien

Bee

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The helpful and laid back attitude by the team made this a lovely stay.
Séjour de 1 nuit en mars 2024

8/10 Bien

antony

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Out of the way ztarf very good.
Séjour de 2 nuits en mars 2024
Réponse de Reception le 13 mars 2024
Thank you for your review, and choosing our hotel. we hope to welcome you again.

8/10 Bien

Gurdip

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed overnight at this gorgeous Edwardian hotel to celebrate my wife's birthday. There are lovely features throughout, including the bedrooms. Dinner was lovely and unhurried and the staff very considerate. Breakfast the next day was good. The spa facilities looked good but treatments needed to be booked in advance. The age and style of the property means there are no lifts. This was something of a challenge with luggage etc but we did have help when checking in. Looking forward to returning in the summer.
Séjour de 1 nuit en mars 2024
Réponse de Reception le 13 mars 2024
Thank you for your kind review, we look forward to welcoming you back in the summer!

6/10 Satisfaisant

Richard

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Cold in dining area and lounge and in the room, limited spa options. Limited menu, staff were great,
Séjour de 2 nuits en mars 2024
Réponse de Reception le 5 mars 2024
Thank you for taking the time to leave a review. we appreciate your comments, and will look at the mentioned areas for review.

10/10 Excellent

Caz

Séjour de 1 nuit en février 2024
Réponse de Reception le 2 mars 2024
Thank you for your review, and choosing our hotel! We hope to welcome you in the future :)

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was one of the best value holidays I have ever been on. The breakfast was one of the nicest breakfast I have had and the sauna steam room and swimming pool and gym are all good. I thoroughly recommend this hotel.
Séjour de 4 nuits en février 2024
Réponse de Reception le 2 mars 2024
Thank you for your kind review, and choosing our hotel! We hope to welcome you in the future!

10/10 Excellent

David

Séjour de 1 nuit en février 2024
Réponse de Reception le 15 févr. 2024
Thank you for your review, and choosing our hotel! we hope to welcome you in the future.

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Barely passable
Start with the positives; all staff were lovely and the room and pool area were clean. Now to the negatives; uncomfortable worn mattress (needs a new one!), bright light outside window all night, curtains inadequate to keep out (install a blind), walls between rooms paper thin (could clearly hear phone conversations and lights being switched on) sauna and steam room were a walk through the gym and if you'd been in the pool that's a walk in your towel...
Séjour de 1 nuit en février 2024
Réponse de Reception le 13 févr. 2024
Thank you for your feedback, this will be passed to management for review.

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff where great again, at the pool main reception desk and restaurant. I stay a lot so a menu change would be great, the specials seem to last the week which does not help a block booking.
Séjour de 3 nuits en février 2024
Réponse de Reception le 13 févr. 2024
Thank you for your review, and feedback. we appreciate your loyalty to the hotel.

10/10 Excellent

Emmanuel

Séjour de 1 nuit en janvier 2024
Réponse de Reception le 13 févr. 2024
Thank you for your review, and choosing our hotel.

6/10 Satisfaisant

Andrew

Les points forts : Personnel et service
Not too good
The building is worn out in a lot of areas. The breakfast was cold and uninviting. The beds hard and uncomfortable. Fortunately we only stayed one night. The view from the building was good. There is a lot of history in the building. On the whole it could do with a really good clean and a revamp.
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 13 févr. 2024
Thank you for your feedback, this will be passed to management for review. we encourage guests to report any issues at the time of stay, and our management will be happy to investigate and come to a resolution.

10/10 Excellent

Petra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Reception le 13 févr. 2024
Thank you for your review, and choosing our hotel. We hope to welcome you again in the future!

10/10 Excellent

Diane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Reception le 13 févr. 2024
Thank you for your review, we hope to welcome you in the future!

10/10 Excellent

Julie

Séjour de 1 nuit en février 2024
Réponse de Reception le 13 févr. 2024
thank you for your review, and choosing our hotel! we hope to welcome you in the future.

8/10 Bien

David

Séjour de 1 nuit en janvier 2024
Réponse de Reception le 13 févr. 2024
Thank you for your review, and choosing our hotel. we hope to welcome you in the future!

10/10 Excellent

Tibor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Algood
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 13 févr. 2024
Thank you for your review, we hope to welcome you in the future!

4/10 Médiocre

A

Séjour de 1 nuit en janvier 2024
Réponse de Reception le 2 mars 2024
thank you for taking the time to leave a review. if you wish to discuss further, please don't hesitate to reach out to us.

10/10 Excellent

Stewart

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay
Check in with prompt and the man behind the desk was polite the distance to the room was quite far and up a steep Hill with my bags to get to the room but overall the room was a good size and the shower was hot
Séjour de 2 nuits en janvier 2024
Réponse de Reception le 13 févr. 2024
Thank you for your review, we hope to welcome you in the future!

10/10 Excellent

Rhys

Séjour de 2 nuits en janvier 2024
Réponse de Reception le 13 févr. 2024
Thank you for your review, we hope to welcome you in the future!

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Location was a little crazy from Avonmouth once off the M5 but the hotel, pool staff restaurant where great. I stayed in room 8 in the old part of the hotel and I will be back down every other week.
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 19 janv. 2024
Thank you for your review, and choosing our hotel! we look forward to welcoming you back :)

2/10 Horrible

Adam

Séjour de 1 nuit en janvier 2024
Réponse de Reception le 19 janv. 2024
Thank you for taking the time to leave us a review. We are sorry if your stay didnt meet expectations. Our duty management team are always on hand to discuss any issues during your stay.

10/10 Excellent

Brigitte

Séjour de 1 nuit en décembre 2023
Réponse de Reception le 19 janv. 2024
thank you for your review and choosing our hotel, we hope to welcome you back in the future!

8/10 Bien

Laurence

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Excellent but tired
Really enjoyed our stay, the food was excellent and the gym and sauna and large pool was a bonus but the hotel was tired and needed a refurb, otherwise excellent location and we were happy with ur stay and it was a very reasonable price
Séjour de 5 nuits en décembre 2023
Réponse de Reception le 19 janv. 2024
Thank you for your review, and choosing our hotel! We hope to welcome you in the future :)

10/10 Excellent

Rob

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place and service
This hotel location is amazing. Located on a hilltop with an amazing view. The staff were very caring and helpful and even walked me to my room after I couldn’t find it. Yeah it’s a little difficult but once found…… The breakfast is worth every penny. Thoroughly enjoyed the breakfast and the hotel is clean (even smells clean!) FREE parking. Not greedy enough to charge like other hotels. Just a very nice place and location.
Séjour de 2 nuits en décembre 2023
Réponse de Reception le 19 janv. 2024
Thank you so much for your kind review, and choosing our hotel! We hope to welcome you back in the future!

10/10 Excellent

Samuel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have stayed in the Hilton and other 4 star establishment's. Other than this hotel, the only time I was asked how was the service provided, was on a business class flight. All the hotel employees were both exceptional in the delivery of client satisfaction and professionalism. They actually cared. That was clearly evident. I shall most definitely return to this amazing hotel! I shall tell all my friends and colleagues to stay there, at least once, if not more!
Séjour de 1 nuit en décembre 2023
Réponse de Reception le 19 janv. 2024
thank you so much for your kind review, and choosing our hotel! We hope to welcome you back in the future.

8/10 Bien

Anton

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cut short a long drive home and stayed here last minute. Although not the easiest to get to from the M5 the faff was worth it. Very efficient check-in, great amenities and a really comfortable bed. No complaints whatsoever.
Séjour de 1 nuit en décembre 2023
Réponse de Reception le 19 janv. 2024
Thank you so much for your review, and choosing our hotel! We hope to welcome you back in the future!

10/10 Excellent

Olayinka

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing, though very short.
Séjour de 1 nuit en décembre 2023
Réponse de Reception le 19 janv. 2024
Thank you for your review, and choosing our hotel! We hope to welcome you again in the future!

10/10 Excellent

Jonathan

Séjour de 1 nuit en décembre 2023
Réponse de Reception le 19 janv. 2024
Thank you for taking the time to leave us a review, we hope to welcome you again in the future!

8/10 Bien

Neil

Séjour de 1 nuit en décembre 2023
Réponse de Reception le 19 janv. 2024
Thank you for leaving us a review, and choosing our hotel!

2/10 Horrible

Sara

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
A very dated and uncomfortable hotel.
The bedroom was very smelly and dated. Too many stair to carry you luggage to get to yours bedroom.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Charlotte

Les points forts : Propreté et personnel et service
Spa
Séjour de 2 nuits en octobre 2023
Réponse de Reception le 5 déc. 2023
Thank you for your review and choosing our hotel! We hope to welcome you in the future!

6/10 Satisfaisant

Rachel

Les points forts : Propreté et personnel et service
Staff were helpful (especially reception) and facilitated a birthday occasion.
Séjour de 1 nuit en novembre 2023
Réponse de Reception le 30 nov. 2023
Thank you for your review, and choosing our hotel! we hope to welcome you in the future.

6/10 Satisfaisant

Dan

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Reception le 30 nov. 2023
Thank you for your review, and choosing our hotel! We hope to welcome you in the future!

8/10 Bien

carl

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Reception le 16 nov. 2023
Thank you for your review and choosing our hotel. We hope to welcome you in the future!

2/10 Horrible

Zoe

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only allowed 30 mins in pool and it was cold. Pool manager argued it was 29c. No one to give towels and locker key so missed some oftime of slot waiting. Sauna and steam room you need to walk through gym and limited hours. Unable to go as not in 30min slot. Shuts at 8pm. Room unclean. Lock broken on door, heating turned off, mattress had wires sticking out and lumpy. Staff bought a heater, blanket over mattress and hoovered and cleaned room once flagged up. Asked for help carrying bags on way back as we have health conditions but help never came. Breakfast OK. Need to request Veggie food but came quickly. Wouldn't recommend experience or stay here again.
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations le 16 nov. 2023
Dear Zoe,Thank you for your stay and I apologise that you found so many issues. We have received no similar feedback regarding the pool temperature, and our member of staff (who you could have asked for towels/locker keys) stated the temperature was 29c, not to argue, but as this would have been the temperature at the time. In addition our confirmation email which you received, contains information regarding our Leisure Club opening hours, including the opening times for the Sauna/Steam Room. I apologize for the other issues with your stay, however I understand that your room was cleaned once again and you were provided help with luggage upon check in. We wish you well but considering your plethora of issues, unfortunately I don't think this is the Hotel for you.

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A good and thorough welcome. Breakfast was excellent. Would definitely stay here again - and have!
Séjour de 1 nuit en novembre 2023
Réponse de Reception le 8 nov. 2023
Thank you for your kind review and choosing our hotel! We hope to welcome you in the future.

10/10 Excellent

Rosa

Voyage en famille avec de jeunes enfants
Lovely stay. Would definitely recommend.
Séjour de 2 nuits en octobre 2023
Réponse de Reception le 27 oct. 2023
Thank you for your kind review, and choosing our hotel! we hope to welcome you back in the future!

6/10 Satisfaisant

Cormac

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Reception le 24 oct. 2023
Thank you for your review and choosing our hotel!

8/10 Bien

Lady Yvonne, Glasgow

Séjour de 1 nuit en octobre 2023
Réponse de Reception le 14 nov. 2023
Thank you for your review and choosing our hotel!

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Personnel et service
Worst Burger i have ever eaten!
The hotel was OK but the food was awful. I have a burger which smelt and tasted like feaces. I took 2 bites and pushed it to the other side of the table but could still smell it. The breakfast in the morning wasn't much better, Apple juice tasted like chemicals. If the food wasn't so bad i would possibly stay again.
Séjour de 1 nuit en octobre 2023
Réponse de Reception le 19 oct. 2023
Thank you for your comments, we are sorry to hear of your experience. We always have a duty manager available to help with any issues on the day, if bought to our attention.

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A very pleasant one night stay. We didn’t use most facilities, but the room was good, clean and comfortable, the evening meal was very good, and the service from the staff was excellent. And good value. We would stay there again
Séjour de 1 nuit en octobre 2023
Réponse de Reception le 19 oct. 2023
Thank you for your review, and choosing our hotel! we hope to welcome you in the future!

10/10 Excellent

MICHAEL

Séjour de 1 nuit en octobre 2023
Réponse de Reception le 19 oct. 2023
Thank you for your review, and choosing our hotel! We hope to welcome you in the future!

6/10 Satisfaisant

tony

Les points forts : Propreté et personnel et service
Car park poorly lit. Disappointed by lack of supervision over swimming pool, noisy children allowed during adult swim times which spoiled the experience.
Séjour de 2 nuits en octobre 2023
Réponse de Reception le 19 oct. 2023
Thank you for your comments, we will pass this to our leisure team for review.

4/10 Médiocre

Andrew

Les points faibles : Infrastructures et conditions de l’hébergement
Tired hotel
Very tired hotel in need of investment. Very noisy being close to M5 motorway.
Séjour de 2 nuits en octobre 2023
Réponse de Reception le 13 oct. 2023
Thank you for your review and comments.