2/10 – Ungenügend
Bobbi P.
1. Aug. 2025
Verbesserungswürdig: Sauberkeit
Disappointing Stay
While the location itself was ideal, close to the lake, easily accessible, and near the main district, our experience was unfortunately far from satisfactory.Upon arrival, there was confusion surrounding access to the property. Once we finally entered, we were dismayed to find that the house had not been cleaned following the departure of previous guests. Beds were unmade, the kitchen and bathroom were messy, and it was clear the property was not guest-ready. We were forced to leave the property while a cleaner was brought in.Even after cleaning, the standards were inadequate. The toilet remained dirty, several surfaces were visibly untouched, and we were uncertain whether the floors were mopped or if the quilt covers had been changed. This was unacceptable, particularly given the initial delay.Additionally, we were not informed that the property included a secondary dwelling on-site that would be occupied by other guests during our stay. Had this dual occupancy arrangement been disclosed upfront, we would not have proceeded with the booking.This experience significantly impacted our short visit. We love Ballarat and were looking forward to a relaxing break, but this situation was disappointing and fell short of the standards we expect when booking through Stayz.
Bobbi P.
Aufenthalt von 3 Nächten im Juli 2025