Greetings Yves,Thank you for providing your feedback. We sincerely appreciate your input as it helps us to continually improve our services.We're truly sorry to learn that your experience at our hotel fell short of your expectations, as reflected in your rating.Once again, thank you and we hope for the opportunity to welcome you back in the future and provide you with a more positive experience.

Hello Rachid. It makes us happy to know you took a few seconds of your very valuable time to drop your rating. Much thanks!

Hola Jean-Francios, muchas gracias por su comentario.

Dear Jean, Thank you for your feedback!

Merci pour vos commentaires et vos commentaires, j'espère vous accueillir à nouveau chaque fois que vous serez à nouveau au Belize.

Hi Vanessa,Thank you so much for your perfect rating. We greatly appreciate it and hope this meant we were able to exceed your expectations during your stay. We hope to welcome you back soon!!

Hi Catalina,Thank you so much for your perfect rating! We're happy to have exceeded your expectations. Looking forward to welcoming you back soon!

Hi Sheena,Thank you so very much for your rating and feedback. Your kind words mean a lot to our team. We truly appreciate your understanding during our ongoing construction and rest assured we will be having a pool after construction is completed. We hope to welcome you back for another memorable stay and get to enjoy our new pool in the future.

Hi Sheldon,Thank you so much for your amazing rating and review. We're grateful you had an exceptional stay with us. We're looking forward to having you back soon!

Hi Timothy, Thank you so much for your feedback and rating. We're happy to hear our staff was very helpful during your stay. We hope to have you back soon for another great stay with us.

Hi Heide, Thank you so much for your feedback and amazing rating. We are grateful for your overall positive experience during your stay with us. However, we apologize for any inconvenience caused by the misinformation regarding our ongoing construction. We appreciate your understanding in this matter. We're pleased to hear that Mr. Orlando made every effort to accommodate you, and we will gladly pass on your kind words to him. We hope to welcome you back for another enjoyable stay in the future.

Hi Chloe,Thank you so much for you perfect rating and kind words.We're happy to hear you enjoyed your stay with us and our amazing rooftop restaurant. We hope we can welcome you again for another awesome stay.

Hi Prasad,Thank you so much for your rating and kind words. It fills us with joy that you got to enjoy your stay with us. We hope to welcome you back again for another great one :)

Hi Jamar, Thank you so much for your rating. We're sorry to hear we didn't meet your stay expectations. Please feel free to reach out to us so we can address your concerns and make things right. We hope we can welcome you back for a better stay in the future.

Hi Errol,Thank you so much for your amazing review and rating. We strive on providing exceptional service and we're glad you were able to experience it. We will surely pass on your kind words to our staff. We hope to have you back for another excellent stay.

Mr. Paul,We appreciate your decision to stay with us and for taking the time to share your feedback. Your preference means a lot to us, and we're delighted to hear that you enjoyed your room. Our dedicated team strives to ensure that our guest's stay is always enjoyable.We understand that waiting for your room to be ready wasn't ideal. Please know that we do our utmost to have accommodations prepared by check-in time. We apologize for any inconvenience caused and hope this doesn't deter you from visiting us again when your travels bring you back to Belize.

Hey Beat,Thank you so much for your review and perfect rating. We appreciate that you found our location to be a great convenience for you and hoped you enjoyed your stay with us to the fullest. We hope we can welcome you back for another great stay!

Dear Robin, Thank you very much for choosing to stay with us and for rating your stay. We hope that you had a memorable one. Kindly feel welcome to stay with us whenever your travels bring you back to Belize.

Hi There,Thank you so much for your feedback and amazing rating. We greatly appreciate your kind words and we're happy to hear you enjoyed your stay with us. We hope we can get to welcome you back for another great stay with us soon!!

Hi There,Thank you so much for your amazing rating!! We greatly appreciate it. We hope this meant you had an exceptional stay with us, and we hope to welcome you back soon.

Hi Sabah,Thank you for your feedback. We appreciate your understanding regarding our ongoing construction. We look forward to providing you with a much better experience once our construction is complete. Thank you for your patience and we hope to welcome you back soon!

Hi Tee,Thank you so much for your kind words and amazing rating. We greatly appreciate your love for our hotel and we're glad to hear you'll be coming back again. We can't wait to have you for another memorable stay with us.

Hi Stacey,Thank you so much for your feedback and rating. And thank you for choosing to stay with us as always. We always aim to provide our guests with the best service possible. We hope to see you back soon!

Hi Stacey,Thank you so much for your feedback and amazing rating. We greatly appreciate your kind words, we're glad your stay with us exceeded your expectations. We hope to welcome you back for another wonderful stay soon!

Hi Serena, Thank you so much for your wonderful feedback! We're glad you appreciated the convenience of our amenities and location. And we're happy to hear our staff at the restaurant made your dining experience memorable. Thank you for recommending us, and we hope to welcome you back soon for another enjoyable stay!

Hi Mr. DarrylThank you so much for your kind words! We're happy to hear that you had an amazing experience at our hotel. We're glad to hear that our staff exceeded your expectations, and we're looking forward to welcoming you back for another great stay!

Hi Mia, Thank you for your feedback! We're glad to hear that check-in was smooth, and you enjoyed our friendly staff and shuttle service. We apologize for any inconvenience caused by the construction. We're glad that you enjoyed the service at our rooftop restaurant. We hope to welcome you back soon for another enjoyable stay!

Hi TracyThank you for your rating! We're delighted that you enjoyed your stay. We look forward to welcoming you back soon!

Hi CheriThank you so much for sharing your experience with us! We're happy to hear that you found our hotel great and our staff helpful. We're glad you got to enjoy our amazing amenities. Thank you for pointing out the issue with the bathroom floor; we will address this to ensure the safety of our guests. We look forward to welcoming you back soon!

Hi Maya,Thank you so much for your feedback and rating. We're happy to hear that you enjoyed your stay, especially the ocean view and our rooftop restaurant! Thank you for your kind words. It's wonderful to know we could make your last night in Belize special. We hope to welcome you back again soon!

Hi Mr. BrandonThank you for taking the time to share your experience and feedback with us. We're happy to hear that you enjoyed your stay with us. We greatly appreciate your kind words regarding our staff. We apologize for the issues you encountered with the cleaning service. Your feedback is crucial for us to improve our standards. We will address this with our housekeeping team to ensure a more consistent and thorough service in the future. We hope to welcome you and your family back soon for another wonderful stay!

Hi Joseph,Thank you so much for your feedback and rating. We do hope for your next stay we'll be able to meet your expectations. We hope to see you back soon.

Hi There!Thank you so much for your kind words and rating! We're happy to hear that you found our hotel beautiful and was pleased with our staff. Your satisfaction means the world to us, and we can't wait to welcome you back for another wonderful experience soon!

Hi AlejandroThank you for your feedback and rating! We're glad that you enjoyed your stay overall. We hope to have the opportunity to welcome you back for an even better stay in the future!

Hi Maxie,Thank you so much for your amazing rating and feedback. We're glad that you enjoyed your stay with us, and we do apologize for the inconvenience our ongoing construction had on your view. We do hope we can provide an even better experience for your next stay with us. Hope to see you back soon.

Hi Ben, Thank you for your rating. We would be happy to hear from you how we can improve our services to better meet your expectations. Your feedback is valuable to us, and we do hope we can provide a more enjoyable stay for you in the future.

Hi QueniaThank you for your perfect rating and kind words! We're glad to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon for another pleasant experience.

Hi There,Thank you so much for your feedback.We apologize for falling short of your expectations. If you have any specific concerns, we'd like to investigate them to better improve our services. We hope we can welcome you back for a much better experience.

Hi Sommer,Thank you so much for your feedback.We apologize for any inconvenience caused by our A/C system you encountered during the night. We regret that we couldn't resolve it before your checkout. We will look into that on our end. Additionally, we apologize that our ongoing construction overshadowed your ocean view. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Hi Mr. Brian Thank you so much for your feedback. We're glad to hear that you found our hotel clean and enjoyed our restaurant. We apologize for any inconvenience caused by the closure of the upper patio Your comments are valuable to us, and we will use them to improve our guest experience. We hope to welcome you back in the future and provide a more enjoyable stay.

Dear Mr. Terrance,We are disappointed to read your comment, especially considering the extensive efforts we made to address your concerns and offer multiple solutions. Nonetheless, we feel compelled to respond to each point in your review, as we believe there are discrepancies with reality:A fire broke out and destroyed a house less than 500 meters away from our hotel, moments before your check-in, a news that was widely acknowledge by our other guest and yourself. This incident caused a disruption in the wiring system, resulting in a power supply interruption and causing the elevator to restart while our generator turned on, thereby delaying its use.The air conditioning in your room was in perfect working order. Our policy dictates that air conditioners are activated upon guest check-in. It is entirely reasonable that your room was at room temperature upon your arrival.Despite not receiving any complaints or concerns from you, we extended a complimentary breakfast to your entire group, which appeared to satisfy everyone, including yourself. It was observed that all members of your group seemed content and understanding of the situation, which was beyond our control.You request for a 50% discount on your total bill came three days after your check-in when you ask our front desk personnel what was the balance on your bill, while your request for a 50% discount was not granted, we extended a 20% good will discount on your stay, regrettably, this offer was declined by you and your family members. Additionally, we offered to cancel the remaining nights of your stay without penalty and provided complimentary transportation to transfer you and your famility to the next hotel. We find it unfortunate that your review does not accurately reflect the situation, and we question the intentions behind it. We hope you will reconsider and amend your comment accordingly.Kind regards, Odon Serrano. General Manager

Hi LotteThank you so much for your rating. We are glad that you had a positive experience overall. We strive to continually improve and hope to provide an even better stay during your next visit.

Hi Ms. Rodelly,Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us and that our convenient location, friendly staff, and all our amenities met your expectations. We look forward to welcoming you back to Golden Bay for your future visits.

Hi Mr. AmirThank you so much for your feedback. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is very important to us, and we're addressing these issues internally to ensure a better experience for our guests in the future. We understand your concerns and regret any false advertising regarding our amenities. Rest assured, we take your comments seriously and are working to improve. We appreciate your acknowledgment of our services. We hope for the opportunity to regain your trust on a future visit.

Hi SherryThank you for your positive feedback! We're pleased to hear that you found our hotel very clean and our staff very helpful. We appreciate your kind words and look forward to welcoming you back on your next visit.

Hi AstridThank you for your perfect rating We're glad to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.

Hi Jessica,Thank you for your amazing rating! We're happy that you had a wonderful stay with us. We appreciate your kind words and hope to welcome you back soon for another exceptional experience at our hotel.

Hi Ms. ElizabethThank you for your feedback. We're glad you enjoyed the great view from your room. Rest assured; following our ongoing construction we are continuously working on improvements to enhance our guests' experience. We appreciate your understanding and hope to welcome you back for an improved stay in the future.

Hi Ms. JuliaThank you so much for your feedback and perfect rating. Thank you for your kind words about Orlando! We're delighted to hear that he provided exceptional service and ensured your comfort despite the ongoing construction. Your satisfaction is our top priority, and we appreciate your understanding during this time. We'll be sure to pass along your compliments to Mr. Orlando. We look forward to welcoming you back for an even better experience in the future.

Hi Mr. KennethThank you so much for your feedback. We apologize for any inconvenience caused by the ongoing construction. We're glad to hear that you found our staff friendly and enjoyed our complimentary breakfast. We appreciate your understanding and hope to welcome you back in the future, and perhaps to explore Belize City more.