The minute we walked into this Big Bear gem we knew it was going to be a special time. Its a cozy cabin beautifully decorated with everything we needed for a great time. Our boys loved all of the little pathways and random skinny doors. Perfect for hide n seek! We played the piano and enjoyed the hot tub surrounded by pines as the sun was setting. We will be back!
House was very clean, check In/out was simple and quick. We stayed over the Christmas holiday weekend and everything was provided for us; Christmas tree, decorations you name It. Everypne enjoyex our stay and would recommend Hobbit House for tour next cisit to Big Bear Lake
I don't know if it was a computer glitch or a incorrect ad but I used the filters on the site and put in handicap accessible. This one and a few others showed up. I choose this house because it look really cute (which it is). However, there in not a single space accessible for a disabled person. When I contacted them the next day nothing was offered for a solution, not an offer to move us or refund any money. They said attempt to fix other issues.. We also had a heating issue, the hot tub was not available until the second day, tack board was exposed and my son stepped on it with his sock feet (because you can't wear shoes in the house), and there are 3 tvs but no reception to watch anything unless you want to watch stuff on Netflix, lastly the previous tenants had left trash in the yard and put dishes away dirty. All in all it was a cute place and we made due but it was very difficult to get around with all the steps through the entire home.
A cute and interesting old cabin with lots of hidden doors. That was the fun part. Living room has skylights that made the main room in the cabin unbearably hot during daylight hours. Fans did little to nothing to cool it off. Kitchen is very tiny, VERY tiny, that made it rather cumbersome to prepare meals.
Upon entering cabin found coffee pot was not cleaned. Cofee grounds inside and thick burned in coffee in pot. I was shocked as thought there were special precautions for covid. Coffee pot cleaning is prep 101 for housekeepers. Of course we had to disinfect surfaces again to be safe. We should b rein uraed for cleaning and for lack of full amenities ie. Only 1 tv working
Two tv's were not working. In master suite and living room. TV
Worked in another bedroom.
No hand sanitizer in home either. We saw this was a Homeaway standard for this time on your website.
Numerous safety fall hazards. Broken paver in yard fitted in recessed area near back door was huge tripping risk. The hole should be filled in with concrete.
And we did trip.We covered spot to avoid. You also slip upon leaving shower need rubber mat. Also in front bedroom elevated pad for heater is awkward a d close to bed. After banging into it I put a towel down as warning.
We are seniors at higher risk for falls and infection from covid.
I am a nurse and do home safety evaluations and this home would need correction.
We hav stayed in many air bnb and homeaway over the years and haven't seen so many violations in one home. We have never had to complain.Your company should look into this as it is a liability.
We spoke with vacasa about concerns and they said they would talk to you to confirm this.
We are requesting refund of cleaning deposit and refund for lack of amenities x 3 nites. It is the least you could do.Thank you for your attention. I will call you as well.
Ps: your dates are wrong above it was 7/9 to 7/12.