Absolutely Disgusting, Misrepresented, and Unfair – Do Not Book This RentalWe booked this Big Bear rental for a family birthday weekend with grandparents flying in to join us. What we expected, based on the photos and listing, and what we walked into upon check-in were two completely different things. This place was filthy, unsafe, misrepresented, and managed by people who clearly care about nothing but squeezing money out of guests.The management company was robotic and didn’t take real action —they claimed they’d send a cleaner but only did so after multiple follow-ups even though we never came because we left early. We asked for a fair partial refund for the first night, which we were entirely entitled to given the misrepresentation, but they refused. They finally refunded the second night after we left. This place is truly so awful, unlivable and really ruined our whole weekend together.