Hall

Avis sur Best Western Oak Manor

2.5 out of 5
Best Western Oak Manor
886 Beach Boulevard, Biloxi, MS

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 474 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 340 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 106 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 40 avis sur 1000." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

André, Blainville

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
À proximités de marche du Hard Rock Hotel et de l'hotel Beau Rivage
Séjour de 1 nuit en février 2023
Réponse de Manager le 24 févr. 2023
Merci beaucoup de rester avec nous. Je sais qu'il y a beaucoup de choix à Biloxi et je suis reconnaissant de nous avoir choisi. J'espère que vous avez apprécié votre séjour et que nous vous reverrons très bientôt au Best Western Oak Manor. Passez une excellente journée et des voyages en sécurité!

8/10 Bien

carole

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien et propre
La chambre était propre, les employés était aimable et la salle breakfast était propre aussi.
Séjour de 1 nuit en juillet 2022
Réponse de Manager le 4 août 2022
Merci beaucoup de rester avec nous. Je sais qu'il existe de nombreux choix et nous apprécions vraiment votre entreprise. J'espère que vous penserez à nous la prochaine fois que vous serez à Biloxi. Passez une excellente journée et des voyages en sécurité!

10/10 Excellent

Kaitlyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We will be staying again
Séjour de 1 nuit en mai 2024
Réponse de Manager le 20 mai 2024
Thank you so much for staying with us. I know that you had many choices in Biloxi. I am so glad you chose us and that you enjoyed your stay. I so happy to hear that you will think of us whenever you are in Biloxi. Have a great day and safe travels!

4/10 Médiocre

Tinakay

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Room smells like mold and carpet has strong odor. Woke up with a terrible headache and sinus congestion. Needless to say, I will not be staying there again.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 20 mai 2024
Thank you very much for your candid review of your recent stay. I am so sorry that you did not enjoy your stay more. I apologize for the issue with the room. I will be checking it myself and making maintenance aware.. I hope that someday you can give us another chance. Have a great day and safe travels!

6/10 Satisfaisant

Robert

Les points forts : Personnel et service
Basic hotel, close walking distance to other attractions. Breakfast was good.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 13 mai 2024
Thank you so much for staying with us. I know there are many choices in Biloxi and are grateful you chose us. I hope that you enjoyed your stay and that we will see you back at Best Western Oak Manor very soon. Have a great day and safe travels!

10/10 Excellent

Debra

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice friendly staff. Great breakfast buffet and within walking distance of food and entertainment.
Séjour de 2 nuits en mai 2024
Réponse de Manager le 6 mai 2024
Great service is very important for us and something we aim for with each guest. I am so glad that you enjoyed your stay. I will be sure to pass along your comments to the staff. Have a great day and safe travels!

8/10 Bien

Jim, East Berlin

Noisy neighbors, staff should have stopped the running in the halls
Séjour de 2 nuits en mars 2024
Réponse de Manager le 6 mai 2024
Thank you so much for staying with us. I know there are many choices in Biloxi and are grateful you chose us. I hope that you enjoyed your stay in spite of the noisy neighbors and that we will see you back at Best Western Oak Manor one day. Have a great day and safe travels!

8/10 Bien

Scott

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Manager le 6 mai 2024
Thank you for staying with us recently. I hope that you enjoyed your stay and will think of us when you are back in the area. Have a great day and safe travels.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
N/a
Séjour de 1 nuit en avril 2024
Réponse de Manager le 29 avr. 2024
Thank you so much for staying with us. I know that you had many choices in Biloxi. I am so glad you chose us and that you enjoyed your stay. I hope that you will think of us whenever you are in Biloxi. Have a great day and safe travels!

2/10 Horrible

Debra

Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Thank you very much for your candid review of your recent stay. I am so sorry that you did not enjoy your stay more. I apologize for whatever went wrong. I hope that someday you can give us another chance. Have a great day and safe travels!

6/10 Satisfaisant

BRIAN

Voyage en famille
Les points forts : Propreté et personnel et service
The room could have been better, I booked 2 rooms and for the price we paid, things could have been better. Room 330 the shower didn't drain, the toilet seat wasn't tight and both the handles were loose in the bathroom. For the size of the room and the price of the room, the TV was very small.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 22 avr. 2024
Thank you very much for your candid review of your recent stay. I am so sorry that you did not enjoy your stay more but your feedback is extremely valuable to us as we strive to improve with each and every stay. I have already let maintenance know about the issues. I hope that someday you can give us another chance. Have a great day and safe travels!

4/10 Médiocre

Dianne

Voyage en famille
Guests were loud outside of buildings and partied until midnight the weekend we stayed. Also the smell of weed was overwhelming. Would not stay here again.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 16 avr. 2024
Thank you very much for your candid review of your recent stay. I am so sorry that you did not enjoy your stay more. I do apologize for the other guests being loud. I am so sorry about the smell of weed as well. It was spring break weekend and we had a lot of college age guests. I will let security know to keep a closer eye. Have a great day and safe travels!

10/10 Excellent

Quinton, McKenzie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a great location within hotel stay .
Séjour de 1 nuit en mars 2024
Réponse de Manager le 5 avr. 2024
Thank you for staying with us recently. I love hearing that you appreciated our location and that you enjoyed your stay. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Have a great day and safe travels!

10/10 Excellent

JaCoby

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Definitely recommend this hotel. The staff was excellent & it was very clean and well kept.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 1 avr. 2024
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. We really appreciate the kind words. We are humbled by your recognition and hope to be your hotel of choice whenever you are in Biloxi. Have a great day and safe travels!

10/10 Excellent

James

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Manager le 1 avr. 2024
Guest satisfaction is very important for us and something we aim for with each guest. We could not be happier you enjoyed your stay. We hope to have you back again soon for another stay. Have a great day and safe travels!

8/10 Bien

Kimberly

Séjour de 1 nuit en mars 2024
Réponse de Manager le 1 avr. 2024
Thank you so much for staying with us recently. I know that there are many choices in Biloxi and we really appreciate you choosing us. I hope that you will think of us whenever you are in Biloxi. Have a great day and safe travels!

8/10 Bien

Rendi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Manager le 1 avr. 2024
Thank you so much for staying with us. I know there are many choices in Biloxi and are grateful you chose us. I hope that you enjoyed your stay and that we will see you back at Best Western Oak Manor very soon. Have a great day and safe travels!

8/10 Bien

Keith

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service
Séjour de 2 nuits en mars 2024
Réponse de Manager le 25 mars 2024
Great service is very important for us and something we aim for with each guest. I am so glad that you enjoyed your stay. I will be sure to pass along your comments to the staff. Have a great day and safe travels!

10/10 Excellent

Stephanie

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our first time staying here; it was really a great experience! We were able to walk places with the kids and feel safe, they have many dining options walking distance, and so much more! We were able to park our car when we arrived and didn’t drive anywhere, and we didn’t do one thing twice! Very great location!
Séjour de 1 nuit en mars 2024
Réponse de Manager le 21 mars 2024
Thank you for staying with us recently. I am so glad that you enjoyed your stay and I really appreciate you taking the time out of your day to give us a positive review. It is great to hear the positive feedback about the rooms and breakfast! Have a great day and safe travels.

10/10 Excellent

Amy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was located close to casinos, restaurants and beaches. It was reasonable.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 21 mars 2024
Thank you so much for staying with us. I know there are many choices in Biloxi and are grateful you chose us. I am glad that you enjoyed your stay and hope that we will see you back at Best Western Oak Manor very soon. Have a great day and safe travels!

10/10 Excellent

Shane

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms, Nice staff
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Eric

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
The area the hotel is in has a lot of things to do and places to eat at. The room we had, tge refrigerator worked but was full of water running out of it because before we arrived. They had defrosted the freeze part of it. So when you opened the it, water ran all over the floor. So we couldn't use the refrigerator. I has told by the front desk that we would get a discount for not being able to use it but when we checked out. No discount was given.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 12 mars 2024
Thank you so much for staying with us. I know there are many choices in Biloxi and are grateful you chose us. I hope that you enjoyed your stay in spite of the fridge issue. I hope that you will give us another chance one day. Have a great day and safe travels!

10/10 Excellent

Lawanda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service
Séjour de 1 nuit en mars 2024
Réponse de Manager le 4 mars 2024
Thank you so much for staying with us recently. I know there are many choices in Biloxi and I really appreciate you choosing us. I am so glad that you enjoyed your stay. I hope you will think of us next time you are in town. Have a great day and safe travels!

4/10 Médiocre

Robert

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
Lousy internet access, I spent several hours trying to get access. The manager was helpful however I never heard back from her or Tier 3 Support. So three days without access to Google or Email for food reviews or business locations. Do all your research before leaving home. You know like the good ole days.
Séjour de 3 nuits en février 2024
Réponse de Manager le 4 mars 2024
Thank you for staying with us. I am so sorry about the Internet. I texted your brother with the number as the IT tech wanted to speak with you directly. I saw him walking back to the room shortly after the text and assumed he was going to let you know. I am so sorry I did follow up after that. That is totally on me. I hope one day you will give us another chance. Have a great day and safe travels.

10/10 Excellent

Cynthia

Les points forts : Propreté et équipements
The staff was wonderful!
Séjour de 1 nuit en février 2024
Réponse de Manager le 4 mars 2024
Thank you for staying with us recently. Thank you also for taking the time to give us a review. We really appreciate the kind words and hope that you will come stay with us again very soon. Have a great day and safe travels!

10/10 Excellent

Wilhelm

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed our stay.
Séjour de 1 nuit en février 2024
Réponse de Manager le 29 févr. 2024
Thank you so much for staying with us recently. I know there are many choices in Biloxi and I really appreciate you choosing us. I am so glad that you enjoyed your stay. I hope you will think of us next time you are in town. Have a great day and safe travels!

6/10 Satisfaisant

christopher

Séjour de 3 nuits en février 2024
Réponse de Manager le 25 mars 2024
Thank you so much for staying with us. I know there are many choices in Biloxi and are grateful you chose us. I hope that you enjoyed your stay and that we will see you back at Best Western Oak Manor very soon. Have a great day and safe travels!

8/10 Bien

Evelyn

Voyage en groupe
Les points forts : Propreté et équipements
I like the cleanliness of the room. The breakfast dining area was very clean and the staff was friendly and helpful. The property was clean with nice parking.
Séjour de 1 nuit en février 2024
Réponse de Manager le 4 mars 2024
Thank you so much for the great review. I am so happy that you enjoyed your stay. I really appreciate the kind comments about the breakfast and the staff. It is so nice to hear the positive feedback. We look forward to your next visit. Have a great day and safe travels!

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Manager le 19 févr. 2024
Thank you so much for staying with us. I know there are many choices in Biloxi and are grateful you chose us. I hope that you enjoyed your stay and that we will see you back at Best Western Oak Manor very soon. Have a great day and safe travels!

10/10 Excellent

Tashae K

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great experience as always!
Séjour de 2 nuits en février 2024
Réponse de Manager le 16 févr. 2024
Thank you for staying with us recently. I am so glad that you enjoyed your stay and I really appreciate you taking the time out of your day to give us a positive review. It is great to hear the positive feedback about your experience! Have a great day and safe travels.

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay.
No problems whatsoever. Complimentary breakfast not bad either.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 1 févr. 2024
Thank you so much for staying with us recently. I know that there are many choices in Biloxi and we really appreciate you choosing us. I hope that you will think of us whenever you are in Biloxi. Have a great day and safe travels!

6/10 Satisfaisant

Justin

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 1 févr. 2024
Thank you so much for staying with us. I know there are many choices in Biloxi and are grateful you chose us. I hope that you enjoyed your stay and that we will see you back at Best Western Oak Manor very soon. Have a great day and safe travels!

10/10 Excellent

John

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, convenient
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 1 févr. 2024
Thank you so much for staying with us. I know that you had many choices in Biloxi. I am so glad you chose us and that you enjoyed your stay. I hope that you will think of us whenever you are in Biloxi. Have a great day and safe travels!

2/10 Horrible

Mark

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 29 janv. 2024
I am not sure why you have reviewed the hotel since you didn't actually stay. I am very sorry if there was an issue with your reservation but I have no record of you staying here. All reservations are canceled without charge. Have a great day.

8/10 Bien

rosarian

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 2 janv. 2024
Thank you so much for staying with us. I know there are many choices in Biloxi and are grateful you chose us. I hope that you enjoyed your stay and that we will see you back at Best Western Oak Manor very soon. Have a great day and safe travels!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay!
Our stay was very comfortable. The room was clean and breakfast was good. The only complaint we had was that the wifi in the room was very weak and not usable much of the time.
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 2 janv. 2024
We appreciate your feedback and time in reviewing our property. We truly appreciate the kind comments you left and will be sure to share your review with the rest of our team. We also appreciate the comments about areas in need of attention so we can work on those areas. We hope to welcome you again sometime in the future. Have a great day and safe travels!

10/10 Excellent

Regency

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 27 déc. 2023
Thank you so much for staying with us recently. I am glad that you enjoyed your stay. I know there are many choices out there and we really appreciate your business. I hope that you will think of us next time you are in Biloxi. Have a great day and safe travels!

10/10 Excellent

Glenn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place for a weekend getaway! The convenience of being able to park so close to your room was awesome. In walking distance to great entertainment and food.
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 22 déc. 2023
Thank you for staying with us recently. I am so glad that you enjoyed your stay. It is great hearing that you appreciated our location and comfortable accommodations while visiting. Your feedback is very appreciated, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Have a great day and safe travels!

6/10 Satisfaisant

Keith

Les points forts : Confort de la chambre
Not a good room
They gave us a handicap room without a patio or balcony because we made reservations with an outside source.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 18 déc. 2023
Thank you very much for your candid review of your recent stay. I am so sorry that you did not enjoy your stay more. I am sorry that you did not get a room with a balcony but we gave you the room you booked. I hope that someday you can give us another chance. Have a great day and safe travels!

8/10 Bien

Gananath

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was comfortable and spacious for 2 adults. Walkable to most attractions. Easy access too beach. Pool was clean and inviting. Breakfast was adequate and everyone had something they liked. The reception area had a strong smell of smoke. The main entrance is bit tricky to navigate, as you have to go further on Beach Blvd and then do a "U turn" to come back to enter the property.
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 15 déc. 2023
Thank you for staying with us recently. I am so glad that you enjoyed your stay. I love hearing that you appreciated our location and comfortable accommodations while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Have a great day and safe travels!

6/10 Satisfaisant

Jean

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The location worked well for us but the property needs serious updating.
Séjour de 4 nuits en décembre 2023
Réponse de Manager le 15 déc. 2023
Thank you for staying with us. Thank you also for taking the time to give us a review. We appreciate all feedback as it helps let us know how we are doing and where we can improve. I hope that you will think of us the next time you are in Biloxi. Have a great day and safe travels!

10/10 Excellent

Danielle

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 1 févr. 2024
Thank you for staying with us recently. I am so glad that you enjoyed your stay. I hope that you will think of us whenever you are in Biloxi. Have a great day and safe travels!

6/10 Satisfaisant

Rosalyn

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 18 déc. 2023
Thank you for staying with us. Thank you also for taking the time to give us a review. We appreciate all feedback as it helps let us know how we are doing and where we can improve. I am sorry you did not enjoy your stay more. I will make sure to pass the review along to my staff. Have a great day and safe travels!

10/10 Excellent

Paul

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 11 déc. 2023
Thank you for taking time out of your day to review our property. We appreciate all of our guest feedback and use it to reward staff and to improve. We hope you will share your good experience with your friends and hope to see you back at Best Western Oak Manor soon! Warm wishes for safe travels.

10/10 Excellent

Daniel

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 11 déc. 2023
Thank you so much for staying with us. I know that you had many choices in Biloxi. I am so glad you chose us and that you enjoyed your stay. I hope that you will think of us whenever you are in Biloxi. Have a great day and safe travels!

2/10 Horrible

Kim

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Unclean smell
Our room smellec like urine it was sprayed with air freshener by house keeping that didnt work and dead roaches on floor that had not been vacuumed.After returning from our event I reported the smell to front desk we were moved to another room that room smelled also after it was checked by someone that did his best to accommodate us in the middle of the night. The third room was our final destination. We were not refunded anything because of this.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 16 nov. 2023
Thank you very much for your candid review of your recent stay. I am so sorry that you did not enjoy your stay more but your feedback is extremely valuable to us as we strive to improve with each and every stay. I will make sure that the housekeeping department checks out the two rooms mentioned. Have a great day and safe travels!

8/10 Bien

Latasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 14 nov. 2023
Thank you so much for staying with us. I know there are many choices in Biloxi and are grateful you chose us. I hope that you enjoyed your stay and that we will see you back at Best Western Oak Manor very soon. Have a great day and safe travels!

10/10 Excellent

William, Spring Hill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great option for the cost!
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 24 oct. 2023
Thank you so much for staying with us recently. I know there are many choices in Biloxi and I really appreciate you choosing us. I am so glad that you enjoyed your stay. I hope you will think of us next time you are in town. Have a great day and safe travels!

8/10 Bien

Danilo

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 11 déc. 2023
Thank you so much for staying with us. I know that you had many choices in Biloxi. I hope that you enjoyed your stay and I hope that you will think of us whenever you are in Biloxi. Have a great day and safe travels!

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 3 oct. 2023
Thank you so much for staying with us recently. I know there are many choices in Biloxi and I really appreciate you choosing us. I am so glad that you enjoyed your stay. I hope you will think of us next time you are in town. Have a great day and safe travels!