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Avis sur Holiday Inn Express Birch Run - Frankenmuth Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Birch Run - Frankenmuth Area, an IHG Hotel
12150 Dixie Hwy, Birch Run, MI

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 587 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 268 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 87 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 1000." "

9,0/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Stephen

Les points forts : Personnel et service
Les points faibles : Propreté
The location and price was okay. The staff was very nice. I didn’t like that there was hair on the bathroom floor when we checked in. And also something left in the garbage. I could smell someone smoking and that was gross. I guess non smoking isn’t enforced. The air conditioner was also very loud.
Séjour de 2 nuits en mai 2024
Réponse de Kurt - General Manager le 28 mai 2024
Hello Stephen,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our staff nice and our location and pricing to your liking. Please be sure to bring any concerns to the attention of Front Desk at any hotel you may be staying with, we are here to ensure an enjoyable experience during your stay. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 Excellent

Caitlin

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Kurt -General Manager le 28 mai 2024
Hello Caitlin,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests take the time to let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

4/10 Médiocre

Miranda

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room was in rough condition and dirty but bed was clean and fine. The room also smelled like it was recently smoked in despite being a non-smoking room. It was hot and the AC was not on in the lobby so it was hot and sticky.
Séjour de 1 nuit en mai 2024
Réponse de Kurt -General Manager le 28 mai 2024
Hello Miranda,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found your bed clean and comfort. Please be sure to bring any concerns to the attention of Front Desk at any hotel you may be staying with, we are here to ensure an enjoyable experience during your stay. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

8/10 Bien

Phil

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Average hotel at best … staff was good breakfast was good
Séjour de 1 nuit en mai 2024
Réponse de Kurt -General Manager le 24 mai 2024
Hello Phil,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating and comments. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our staff and breakfast were good during your stay. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Food is excellent. Clean pool. Working hot tub Nice rooms. Friendly.
Séjour de 1 nuit en mai 2024
Réponse de Kurt -General Manager le 17 mai 2024
Hello Christopher,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comments. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our food excellent, our pool clean and enjoyed our friendly staff. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

8/10 Bien

Laura, Byron

Voyage en couple
Les points forts : Personnel et service
The temperature settings kept the room fluctuating between too warm and too cold. No option to simply run the fan to keep the air moving.
Séjour de 1 nuit en mai 2024
Réponse de Kurt -General manager le 14 mai 2024
Hello Laura,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. Please be sure to bring any concerns to the attention of front desk at any hotel you may be staying with, we are here to ensure an enjoyable experience during your stay. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 Excellent

Joe

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the staff!
Séjour de 1 nuit en mai 2024
Réponse de Kurt -General Manager le 12 mai 2024
Hello Joe,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you enjoyed our staff. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 Excellent

Jill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was very friendly and helpful. The room was quiet, very comfortable and clean. Breakfast was good. This is my second time staying here and both times were a positive experience. I would recommend staying here.
Séjour de 1 nuit en mai 2024
Réponse de Kurt -General Manager le 11 mai 2024
Hello Jill,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comments. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you enjoyed our staff and found our hotel quiet , comfortable and clean. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

8/10 Bien

Michael, Warren

Séjour de 1 nuit en avril 2024
Réponse de Kurt -Genral Manager le 14 mai 2024
Hello Michael,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating. We appreciate when our guests take the time to let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 Excellent

Claudio

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very nice place to stay. The breakfast was fantastic. The staff was amazing kind helpful definitely will stay there again.
Séjour de 2 nuits en avril 2024
Réponse de Kurt -General Manager le 21 avr. 2024
Hello Claudio,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comments. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you enjoyed your stay with us. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 Excellent

Jeri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, quiet, nice breakfast buffet.
Séjour de 1 nuit en avril 2024
Réponse de Kurt -General Manager le 21 avr. 2024
Hello Jeri,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our hotel clean and quiet and enjoyed our breakfast. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 Excellent

Jaqueline

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We love the receptionist ! She was so helpful and sweet.
Séjour de 1 nuit en avril 2024
Réponse de Kurt -General Manager le 20 avr. 2024
Hello Jaqueline, Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found Sahara helpful and sweet. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 Excellent

Deborah

Séjour de 1 nuit en avril 2024
Réponse de Kurt -General Manager le 1 mai 2024
Hello Deborah,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests take the time to let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 Excellent

Pauline, Essex

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very pleasant informative staff at check in
Séjour de 1 nuit en avril 2024
Réponse de Kurt -General Manager le 11 avr. 2024
Hello Pauline,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our staff informative and pleasant. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 Excellent

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They had a buffet breakfast with many choices
Séjour de 1 nuit en avril 2024
Réponse de Kurt -General Mananger le 11 avr. 2024
Hello William,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you enjoyed our breakfast selection. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 Excellent

LaShonda

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Served it’s purpose, comfy beds.
Séjour de 3 nuits en avril 2024
Réponse de Kurt -General Manager le 11 avr. 2024
Hello LAShonda,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

6/10 Satisfaisant

Christy

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Front desk Sierra was great but rooms not ready at 3 as promised due to staffing issues
Séjour de 1 nuit en avril 2024
Réponse de Kurt -General Manager le 7 avr. 2024
Hello Christy,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comment. We appreciate when our guests take the time to let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 Excellent

Joe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love
Séjour de 1 nuit en avril 2024
Réponse de Kurt -General Manager le 7 avr. 2024
Hello Joe,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests take the time to let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 Excellent

Brooke

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Love the staff! So friendly and lovely!
Séjour de 1 nuit en mars 2024
Réponse de Kurt -General Manager le 18 mars 2024
Hello Brooke,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our staff friendly. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

8/10 Bien

Cliff

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adjacent to Birch Run Outlet Mall. Very good breakfast.
Séjour de 1 nuit en mars 2024
Réponse de Kurt -General Manager le 16 mars 2024
Hello Cliff,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our location convenient and enjoyed our breakfaast. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 Excellent

Jessica Kay, Okc

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great room and easy access to highway and shopping
Séjour de 3 nuits en mars 2024
Réponse de Kurt -General Manager le 12 mars 2024
Hello Jessica Kay,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our location convenient. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 Excellent

Sandra

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to birch run
Séjour de 1 nuit en mars 2024
Réponse de Kurt -General Manager le 10 mars 2024
Hello Sandra,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests let us know how we are doing. I am pleased to see you found our location convenient. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 Excellent

Katelynn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice breakfast options, easy check in and check out, needed some help in my room and they came immediately. The pool is nice and the jacuzzi is big and relaxing.
Séjour de 1 nuit en février 2024
Réponse de Kurt -General Manager le 4 mars 2024
Hello Katelynn,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you enjoyed staying with us. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 Excellent

Mohammad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Kurt -General Manager le 1 mars 2024
Hello Mohammad,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 Excellent

neil

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location to Birch Run and Frankenmuth.
Séjour de 1 nuit en février 2024
Réponse de Kurt -General Manager le 25 févr. 2024
Hello neil,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests let us know how we are doing. I am pleased to see you found our location convenient. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

6/10 Satisfaisant

Michael

Les points forts : Infrastructures et conditions de l’hébergement
It’s nice and I’m a good location
Séjour de 1 nuit en février 2024
Réponse de Kurt -General Manager le 20 févr. 2024
Hello Michael,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests let us know how we are doing. I am pleased to see you found our location convenient and our hotel nice. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Stay
The front staff who checked me in was amazing. The room was nice. But for having 4 guests there was only 3 towels for two nights. The pool area ran out of towels the second night. Very much enjoyed my stay but might want to check the room because I left with red bumps up and down my left arm.
Séjour de 2 nuits en février 2024
Réponse de Kurt -General Manager le 20 févr. 2024
Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests let us know how we are doing. I am pleased to see you found our staff amazing and your room nice. Please be sure to bring any concerns to the attention of front desk at any hotel you may be staying with, we are here to ensure an enjoyable experience during your stay. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
This was mine and my spouses first Valentine's together and his first time staying in a hotel. When i got there to check in around 7-730pm the lady working the counter, i think her name was Rachel. Was so friendly and helpful. I am not normally one to speak to people longer then i need to and i stood there speaking with her for a little while. The room was in perfect condition and everything i had expected. My spouse was very impressed as well and stated that he had always wanted to stay at this hotel.
Séjour de 1 nuit en février 2024
Réponse de Kurt -General Manager le 20 févr. 2024
Hello Amanda,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 10/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you enjoyed your stay with us and found our staff friendly and personable. I will share your comments with them and commend them on a job well done. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Enjoyed it
Séjour de 2 nuits en février 2024
Réponse de Kurt -General Manager le 20 févr. 2024
Hello Mark,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 8/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you enjoyed your stay with us. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

2/10 Horrible

Sara

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pool area uncontrolled, not watched kids jumping off spa wall that clearly says stay off and foot being thrown from one end to.the spa end
Séjour de 1 nuit en février 2024
Réponse de Kurt -General Manager le 11 févr. 2024
Hello Sara,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests take the time to let us know how we are doing. I would like to apologize for the conditions you experienced with our pool area. I also apologize for the inconsiderateness of other guests and their total disregard to proper parenting, respecting others around them and ignoring posted guidelines and rules. I have spoken with our Manager on Duty and informed them to shut down the pool area if these conditions occur in the future. We hope that you will give up the opportunity to have you stay with us in the future to show this experience was an unusual event and will be handled much differently. Thanks again for your comments. Sincerely,Kurtis KendziorskiGeneral Manager

6/10 Satisfaisant

Jake

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Kurt -General Manager le 30 janv. 2024
Hello Jake,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

8/10 Bien

Kaitlin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay
The staff were beyond helpful and kind and made our stay as comfortable as possible. Free unlimited, coffee, tea, and hot cocoa, 24/7. Delicious wide variety breakfast included in stay. Big warm, clean pool and hot Jacuzzi. Bed was clean and comfy. Nice big screen TV overall had a great stay would come back again and would recommend great prices for the area.
Séjour de 2 nuits en janvier 2024
Réponse de Kurt -General Manager le 22 janv. 2024
Hello Kaitlin,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 8/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you found our staff beyond helpful and had an enjoyable stay with us. I will share your comments with my staff and commend them on a job well done. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 Excellent

Tammy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Kurt -General Manager le 19 janv. 2024
Hello Tammy,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 Excellent

Steve

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice trip
Absolutely amazing staff from checkin to checkout, they were great!
Séjour de 1 nuit en janvier 2024
Réponse de Kurt -General Manager le 17 janv. 2024
Hello Steve,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 10/10 rating. We appreciate when our guests let us know how we are doing. I am pleased to see you found our staff amazing. I will share your comments with my staff and commend them on a job well done. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

8/10 Bien

CHRISTINE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Kurt -General Manger le 8 janv. 2024
Hello Christine,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

8/10 Bien

LInda

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Easy to get to from highway. Staff was very organized.
Séjour de 1 nuit en décembre 2023
Réponse de Kurt -General Manager le 8 janv. 2024
Hello Linda,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating and comment. We appreciate when our guests let us know how we are doing. I am pleased to see you found our location convenient and our staff well organized. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Kurt -General Manager le 8 janv. 2024
Hello Daniel,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 Excellent

Sandy

Voyage en couple
Séjour de 1 nuit en décembre 2023
Réponse de Kurt -General Manager le 5 janv. 2024
Hello Sandy,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

2/10 Horrible

Deanna

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Kurt -General Manager le 31 déc. 2023
Dear Deanna,We appreciate when our guests let us know how we are doing. Please be sure to bring any concerns or observations to the attention of front desk at any hotel you may be staying with, we are here to assist with any needs during your stay. Warm regards, Kurt Kendziorski General Manager

10/10 Excellent

Terry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel staff were amazing. Family definitely enjoyed the heated pool and hot tub and the breakfast wasn’t too bad. Definitely would stay here again. Have never had a bad night at an IHG brand hotel😊
Séjour de 1 nuit en décembre 2023
Réponse de Kurt -General Manager le 30 déc. 2023
Hello Terry,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 10/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you found our staff amazing and your family enjoyed your time with us. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

8/10 Bien

Francis

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Kurt -General Manager le 29 déc. 2023
Hello Francis,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

2/10 Horrible

Nikolin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I had to leave the hotel at midnight with my wife and 2 minor children because the room above us was making so much noise. The guest on the room above us kept walking and or running and the noise was unbearable. I complained to front desk and she said she went outside the door and could not hear anything. However, the other person at the front desk said it could be coming from gym. Horrible customer service!
Séjour de 1 nuit en décembre 2023
Réponse de Kurt -General Manger le 29 déc. 2023
Dear Nikolin, Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests let us know how we are doing. We apologize for the inconsiderateness of other guests and their disregard to those wanting a restful stay. It is fortunate that we have many families staying with us during this festive time of year, unfortunately they may become excited with having family gathers. We do our best to monitor and address excessive noise levels, we where unable to determine the location of your concerns. Our fitness center is located above our back office area and beside a stairwell offering a great buffer between it and our guest rooms. We have noted your comments and will share them with our staff to ensure en enjoyable experience for our guests. Thanks again for your comments. Warm regards, Kurt Kendziorski General Manager

10/10 Excellent

Katrina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I love staying at holiday inns. This place was very nice. Pool, hot tub, snacks, rm was great. Breakfast in the morning and more.
Séjour de 1 nuit en décembre 2023
Réponse de Kurt -General Manager le 29 déc. 2023
Hello Katrina,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 10/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you enjoyed your stay with us. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 Excellent

Shannon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very easy and friendly check-in, and not busy at all for a typically busy check-in/high-traffic time. Would recommend to those staying for business or pleasure in the area.
Séjour de 1 nuit en décembre 2023
Réponse de Kurt -Geneal Manager le 27 déc. 2023
Hello Shannon,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you had an enjoyable check in experience. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 Excellent

Sharon

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The location was very convenient to Birch Run Outlet shopping, which is where we visited before going to Frankenmuth.
Séjour de 1 nuit en décembre 2023
Réponse de Kurt -General Manager le 27 déc. 2023
Hello Sharon,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests let us know how we are doing. I am pleased to see you found our hotel conveniently located. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Nice stay… but not for the price!
Heater made a ton of terrible noise throughout the night. Not terribly clean. Hotel staff was pleasant.
Séjour de 1 nuit en décembre 2023
Réponse de Kurt -General Manager le 27 déc. 2023
Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests let us know how we are doing. Please be sure to bring any concerns to the attention of front desk at any hotel you may be staying with, we are here to ensure an enjoyable experience during your stay. Warm regards, Kurt Kendziorski General Manager

8/10 Bien

Trevor

Séjour de 1 nuit en décembre 2023
Réponse de Kurt -General Manager le 27 déc. 2023
Hello Trevor,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 Excellent

Carrie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It seemed to be set in an empty parcel of land. Not very welcoming.
Séjour de 2 nuits en décembre 2023
Réponse de Kurt -General Manager le 27 déc. 2023
Hello Carrie,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 Excellent

Dawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful service, comfortable accommodations, would definitely stay again
Séjour de 4 nuits en décembre 2023
Réponse de Kurt -General Manager le 27 déc. 2023
Hello Dawn,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 10/10 rating and comment. We appreciate when our guests let us know how we are doing. I am pleased to see you found our hotel comfortable and our staff wonderful. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

6/10 Satisfaisant

Gabrielle

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Kurt -General Manager le 17 déc. 2023
Hello Gabrielle,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager