Façade de l’hébergement

Avis sur Park Regis Birmingham

4 out of 5
Park Regis Birmingham
160 Broad Street, Birmingham, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 527 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 269 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 100 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 53 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 54 avis sur 1003." "

9,0/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Omar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Florian

Séjour de 2 nuits en mai 2023
Réponse de Guest Relations le 12 mai 2023
Dear florian,Thankyou for your recent feedback and a 10/10 rating. We truly cannot wait to welcome you again in the future .Kindest RegardsArchanaGuest Relations Assistant

4/10 Médiocre

Florian

Séjour de 2 nuits en mars 2023
Réponse de Levi Bailey le 6 avr. 2023
Dear FlorianThank you for your review.Kind RegardsLevi BaileyGroup Operations Director

10/10 Excellent

Florian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2022
Réponse de Guest Relations le 27 oct. 2022
Dear Florian, Thank you for taking the time to review your stay! It is always our aim to deliver a high standard of service, and we are pleased that you felt we achieved this during your stay. We certainly look forward to welcoming you back soon! Kind regards, Agata Polanska, Guest Relations Assistant

10/10 Excellent

SARAH

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hotel! super rapport qualité prix
Séjour de 1 nuit en octobre 2021
Réponse de Laura C. le 6 nov. 2021
Dear Sarah, Thank you for taking the time to review your stay. We do hope to welcome you back soon!

8/10 Bien

Julien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel confortable, avec une grande salle de bains dans la chambre.
Séjour de 1 nuit en septembre 2018

8/10 Bien

Gemma

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hotel was ok, walkable to bullring shopping centre but better to get a tram, the room was clean and tidy, staff were nice, breakfast was good. Parking was expensive so we parked somewhere else for less money.
Séjour de 1 nuit en mai 2024
Réponse de Bahman le 22 mai 2024
Dear Gemma,Thank you for your feedback. We're glad to hear that you found the hotel clean and tidy, the staff nice, and the breakfast good. We appreciate your input on parking and hope to welcome you back again soon.Best regards,Bahman AbbasiyanGuest Relation Manager

4/10 Médiocre

Elizabeth

Voyage d’affaires
Les points forts : Propreté et personnel et service
On the surface the property looks nice but not a great stay. Area around the hotel is pretty rough and dirty (which is not necessarily the fault of the hotel), check in was good and quick. Room seemed nice enough but a few carpet stains. I was in a room with an adjoining door that was locked but I could hear every word my neighbours were saying which wasn’t great at 1am. The rooms are also not sound proofed enough for being on a busy roundabout so loads of road noise. Bed was lumpy too. Was expecting more considering the other good reviews but was really underwhelmed and wouldn’t recommend.
Séjour de 1 nuit en mai 2024
Réponse de Bahman le 15 mai 2024
Dear Elizabeth,Thank you for sharing your feedback about your recent stay with us. I am sorry to hear that your experience did not meet your expectations.We appreciate your comments regarding the room conditions, noise issues, and bed comfort. These are areas we take seriously, and I will address them with our team to ensure improvements are made. we strive to create a comfortable and pleasant environment in and out of the hotel.Your feedback is invaluable in helping us enhance our services and facilities. We hope you will give us another chance to provide you with a better experience in the future.Thank you once again for your feedback.Regards,Bahman AbbasiyanGuest Relation Manager

10/10 Excellent

Pauline

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service
Séjour de 1 nuit en mai 2024
Réponse de Bahman le 15 mai 2024
Dear Pauline,Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service.We look forward to welcoming you back soon.Best regards,Bahman AbbasiyanGuest Relation Manager

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Équipements
Thank you for night to remember.
Séjour de 1 nuit en mai 2024
Réponse de Bahman le 15 mai 2024
Dear Daniel,You're very welcome! We're thrilled to hear that you had a memorable night with us.Best regards,Bahman AbbasiyanGuest Relation Manager

10/10 Excellent

Georgie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Park at Five Ways Parking right next door saves you £15 it’s 24 hours for £9 and Regis parking is £24 for 24 hours. Cheaper and easier :) But lovely stay overall !!!
Séjour de 1 nuit en mars 2024
Réponse de Bahman le 8 mai 2024
Dear Georgie,Thank you for sharing this helpful tip! We're glad you had a lovely stay overall.Warm Regards,Bahman AbbasiyanGuest Relation Manager

10/10 Excellent

Julia

Séjour de 1 nuit en mai 2024
Réponse de Bahman le 8 mai 2024
Dear Julia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager

4/10 Médiocre

Nur-Emel

Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I stayed here around 2 years ago and had a great experience, unfortunately my stay this time was not satisfactory. My room was shabby, the walls in need of a fresh coat of paint, half the lightbulbs were out and it smelled very heavily of bleach. The shower had mold all along the bottom and while I can appreciate how wet England is, it was clear it has not been cleaned properly in a while. Floors in the elevator and lobby were sticky. I don’t know if it’s because it was a long weekend and there was an event but I was disappointed. Staff was friendly so no complaints there.
Séjour de 1 nuit en mai 2024
Réponse de Bahman le 8 mai 2024
Dear Nur-Emel,We apologize for the unsatisfactory experience you had during your recent stay with us. Your feedback is important, and we will address the issues you mentioned to ensure improvements moving forward. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Warm regards,Bahman AbbasiyanGuest Relation Manager

10/10 Excellent

Martyna

Séjour de 1 nuit en avril 2024
Réponse de Bahman le 11 mai 2024
Dear Martyna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager

10/10 Excellent

Penelope

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a lovely comfy night at this hitel
Séjour de 1 nuit en avril 2024
Réponse de Bahman le 15 avr. 2024
Dear Penelope,We're thrilled to hear that you had a lovely and comfortable night at our hotel.We hope to welcome you back soon!Best regards,Bahman AbbasiyanGuest Relation Manager

10/10 Excellent

Beverley

Voyage en couple
Les points forts : Équipements
Whole experience was fantastic. Great value for money. Ideal location for concert with bars and restaurants all on the doorstep. Hotel exceptionally clean. Only points would be, it’s very warm and the air con didn’t really cool the room. Windows didn’t open , obviously due to health and safety . No usb points so take your plug to charge your phone. We will definitely visit and recommend this accommodation to others.
Séjour de 1 nuit en avril 2024
Réponse de Iris le 9 avr. 2024
Dear Beverley,Thank you for sharing your fantastic experience with us! We're delighted to hear that you found our hotel to be great value for money and in an ideal location for attending concerts, with convenient access to bars and restaurants.We appreciate your feedback regarding the temperature and the air conditioning in your room. We apologize for any discomfort you experienced and will certainly look into ways to improve the cooling system to ensure a more comfortable stay for our guests in the future.Your mention of the cleanliness of our hotel is greatly appreciated. Maintaining high standards of cleanliness is a top priority for us, and we're glad that our efforts were noticed and enjoyed by you.Regarding the lack of USB points, we apologize for any inconvenience this may have caused. We'll certainly take your suggestion into consideration for future upgrades to better accommodate the charging needs of our guests.Thank you for choosing to stay with us, and for your recommendation. We look forward to welcoming you back on your next visit to the area.Warm regards,IrisGuest Relations Assistant

8/10 Bien

Gunta

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hotel was nice as I have stayed there before. Only let down was the spa experience and lacking customer service. They seem to not care about their guest wellness, seems like they are just happy to get anyone to just pay for they called “spa day”and when you actually email them addressing the concern they just sweep it under the rug and pretend it never happened. I had a complain about one treatment and they seem to not care at all. Wont be coming back and won’t be recommending this spa to any one.
Séjour de 1 nuit en avril 2024
Réponse de Bahman le 7 avr. 2024
Dear Gunta,I'm sincerely sorry to hear about your disappointing experience at the spa. Please accept our apologies for any inconvenience or lack of care you encountered during your visit.I want to clarify that the spa is an external facility not directly affiliated with our hotel. However, your feedback is still incredibly important to us. We're committed to ensuring that all aspects of your stay, including the check-in/out process, room comfort, and breakfast experience, meet your expectations.If you would be willing to share your experience regarding your stay at the hotel, including any specific details about your room, the check-in/out process, and your breakfast experience, it would be greatly appreciated. Your feedback helps us to continuously improve our services and ensure a pleasant experience for all our guests.Once again, I apologize for any disappointment caused by the spa experience, and I hope we have the opportunity to welcome you back to our hotel for a more enjoyable stay in the future.Best regards,Bahman AbbasiyanGuest Relation Manager

10/10 Excellent

Ryan

Séjour de 2 nuits en mars 2024
Réponse de Bahman le 26 avr. 2024
Dear Ryan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager

10/10 Excellent

Jai

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Iris le 2 avr. 2024
Dear Jal,Thank you for your 5 star review! We hope you’ll visit us again soon. Kind Regards,IrisGuest Relations Assistant/Manager

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel, well worth the money 💰
Séjour de 2 nuits en mars 2024
Réponse de Iris le 2 avr. 2024
Dear Jason, Thank you for taking a moment to share your experience at Park Regis Birmingham. We are so pleased to hear you found our hotel services to your liking. We look forward to welcoming you back again soon. Kind Regards,IrisGuest Relations Assistant/Manager

10/10 Excellent

Mohammed Naiem

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Bahman le 26 avr. 2024
Dear Mohammed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager

8/10 Bien

Nick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Bahman le 26 avr. 2024
Dear Nick,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager

8/10 Bien

Mwamba

Les points forts : Propreté et personnel et service
.
Séjour de 1 nuit en mars 2024
Réponse de Bahman le 31 mars 2024
Dear Mwamba,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager

8/10 Bien

Enoobong

Séjour de 1 nuit en mars 2024
Réponse de Bahman le 26 avr. 2024
Dear Enoobong,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager

10/10 Excellent

Jonathan

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Iris le 27 mars 2024
Dear Jonathan,Thank you for the 5-star rating! We're delighted you enjoyed your stay with us and we look forward of welcoming you soon again!Kind Regards,IrisGuest Relations Assistant/Manager

4/10 Médiocre

Lynn

Séjour de 1 nuit en mars 2024
Réponse de Bahman le 15 avr. 2024
Dear Lynn,Thank you for taking the time to tell us about your experience at the Birmingham Park Regies. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Regards,Bahman AbbasiyanGuest Relation Manager

10/10 Excellent

Ebrar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Iris le 27 mars 2024
Dear Ebrar,Thank you for your 5 star review and for sharing your experience, and we very much look forward to warmly welcoming you again to Park Regis Birmingham in the near future.Kind Regards,Iris Guest Relations Assistant/Manager

10/10 Excellent

Anne

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Modern hotel , spacious bedrooms and friendly staff
Séjour de 1 nuit en mars 2024
Réponse de Bahman le 20 mars 2024
Dear Anne,Thank you for your kind feedback! We're delighted to hear that you enjoyed our modern hotel, spacious bedrooms, and friendly staff. We look forward to welcoming you back soon.Regards,Bahman AbbasiyanGuest Relation Manager

6/10 Satisfaisant

Naomi

Séjour de 1 nuit en mars 2024
Réponse de Bahman le 4 avr. 2024
Dear Naomi,We very much appreciate your comments regarding your stay at the Birmingham Park Regis. Regards,Bahman AbbasiyanGuest Relation Manager

10/10 Excellent

Brandon, Swindon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff and lovely stay with breakfast. Parking adjacent to hotel helpful for Birmingham
Séjour de 1 nuit en mars 2024
Réponse de Iris le 12 mars 2024
Dear Brandon,We very much appreciate your comments regarding your stay at the Birmingham Park Regis. It is always a pleasure to receive positive feedback. I will share your comments with the breakfast team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,IrisGuest Relations Assistant/Manager

8/10 Bien

Enoobong

Séjour de 1 nuit en mars 2024
Réponse de Iris le 2 avr. 2024
Dear Enoobong,Thank you for your 4 star review! We hope you’ll visit us again soon. Kind Regards,IrisGuest Relations Assistant/Manager

6/10 Satisfaisant

david, Liverpool

Séjour de 1 nuit en mars 2024
Réponse de Bahman le 31 mars 2024
Dear david,Dear Mwamba,Thank you for the rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager

10/10 Excellent

ali

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I travel to Birmingham often coming all the way from the Middle East, I did a 3 week stay at the Park Regis Birmingham and can honestly it is probably the best hotel I’ve stayed in Birmingham over the years. Everything from the aesthetics to the staff at the property were brilliant. I have to mention that the staff were exceptionally helpful and accommodating in making me feel at home! Miss Aala and Mr Bahman absolutely made my stay one to remember. Now when I travel back to Birmingham this will most definitely be my choice of hotel whenever I’m in the city. I would absolutely recommend this place to anyone visiting Birmingham also.
Réponse de Bahman le 1 mars 2024
Dear Ali,Thank you for your wonderful review! We are thrilled to hear that your recent 3-week stay at Park Regis Birmingham was such a memorable experience.Your kind words about our staff, and especially the exceptional service provided by Miss Aala mean the world to us. We strive to create a home away from home for all our guests, and it brings us great joy to know that we succeeded in doing so for you.We sincerely appreciate your recommendation and look forward to welcoming you back on your future visits to Birmingham.Warm regards,Bahman AbbasiyanGuest Relation Manager

6/10 Satisfaisant

Darren

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Bahman le 1 mars 2024
Dear Darren,Thank you for your kind feedback, and we hope to see you again soon Regards,Bahman AbbasiyanGuest Relation Manager

10/10 Excellent

Jay

Séjour de 1 nuit en février 2024
Réponse de Irsi le 27 févr. 2024
Dear Jay,We very much appreciate your comments regarding your stay at the Birmingham Park Regis.Kind Regards,IrsiGuest Relations Assistant

2/10 Horrible

Chris

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rubbish hotel
Séjour de 1 nuit en février 2024
Réponse de Bahman le 26 févr. 2024
Dear Chris,please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Park Regis Birmingham in the near future. Regards,Bahman AbbasiyanGuest Relation Manager

8/10 Bien

Enoobong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice experience
Séjour de 1 nuit en février 2024
Réponse de Bahman le 26 févr. 2024
Dear Enoobong,We very much appreciate your comments regarding your stay at the Park Regis Birmingham. Regards,Bahman AbbasiyanGuest Relation Manager

8/10 Bien

Sherry-Ann

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Bahman le 26 févr. 2024
Dear Sherry-Ann,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager

10/10 Excellent

Anisah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed my stay here
Séjour de 1 nuit en février 2024
Réponse de Bahman le 16 févr. 2024
Dear Anisah,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soonRegards,Bahman AbbasiyanGuest Relation Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Park Regis..... glad to be back! BUT! So originally visited park regis in 2018.... I have now returned visit in 2024, and can say some things did not meet the expectations I was expecting from my previous visit. The breakfast area is lovely, the bread toaster burns you bread. From the 4 staff I encountered in the breakfast area 3 out of 4 were amazing, 1 was rude as fish for a morning breakfast. In room drink services was not the best either, the kettle was dirty and the cups in the room were dirty., not enough quantity of sugar but lots of coffee but not teabags? The spoon has dried up chocolate lumps on it, not clean The furniture has stains and marks and not clean, the mattress has a big lump in it, the floor has paint on it, window ledge is bubbled from water leak I assume, the remote had food on it, interior furniture such as lampshades were broken. Was told by a member of staff that they charge £5 for room service which shocked me out, so don't call them. Communication was a bit poor, and I feel they could improve their communication with their customer. The staff at reception are more about their own personal life and about their partners waking up and doing this and that.... a customer is waiting to ask you a query etc. Overall was a good stay, do feel they could refurb some of the furniture and increase their cleaning.
Séjour de 2 nuits en février 2024
Réponse de Bahman le 26 févr. 2024
Dear Faraz,Thank you for your detailed feedback. We apologize for the lapses in service and cleanliness during your recent stay. We appreciate your honesty and will address these concerns promptly. We value your patronage and hope to welcome you back with an improved experience.Best regards,Bahman AbbasiyanGuest Relation Manager

8/10 Bien

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Bahman le 26 févr. 2024
Dear John,We very much appreciate your comments regarding your stay at the Park Regis Birmingham. Regards,Bahman AbbasiyanGuest Relation Manager

4/10 Médiocre

Thomas

Séjour de 1 nuit en février 2024
Réponse de Bahman le 9 févr. 2024
Dear Thomas,I noticed you gave us a 2-star rating, and I'd love to hear more about your stay! If you have a moment, would you be open to giving us a call at the hotel? I'm here to listen and gather all the details so we can address any concerns you may have had.Looking forward to hearing from you and learning how we can make things right.Thanks,Bahman AbbasiyanGuest Relation Manager

10/10 Excellent

Ashley

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It states that as been a silver member I’ll be entitled too breakfast which is a lie this has happened to me 3 times now ?
Séjour de 1 nuit en février 2024
Réponse de Susan le 5 févr. 2024
Good afternoon AshleyThank you for your review.Unfortunately we do not offer the Silver or Gold Member discount at Park Regis Birmingham, this will be why breakfast has not been included in your stay.Kind regardsSusan CassonRegional Resevations Manager.

10/10 Excellent

Hanisa

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Bahman le 7 févr. 2024
Dear Hanisa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager

10/10 Excellent

Imara

Séjour de 1 nuit en février 2024
Réponse de Bahman le 7 févr. 2024
Dear Imara,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager

6/10 Satisfaisant

Philip

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Bahman le 7 févr. 2024
Dear Philip,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager

10/10 Excellent

Anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable room, deluxe- (standard very small!). Friendly and helpful staff, particularly concierge.
Séjour de 1 nuit en janvier 2024
Réponse de Bahman le 9 févr. 2024
Dear Anthony,Thank you so much for taking the time to share your experience with us! We're glad to hear that you found your room comfortable, especially the deluxe option, and that our staff, particularly the concierge, were friendly and helpful during your stay.Your feedback means a lot to us, and we're delighted that you had a pleasant experience at our hotel. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Excellent

Marcus

Séjour de 1 nuit en janvier 2024
Réponse de Bahman le 7 févr. 2024
Dear Marcus,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Personnel et service
Below average and soulless place and area
Service at bar terrible. Sat for more than 10 minutes twice and nobody will take an order. Also staff had bad English could not understand me at the bar. The check in staff were friendly and nice highlight of the trip.
Séjour de 1 nuit en janvier 2024
Réponse de Bahman le 7 févr. 2024
Dear Traveler,We're sorry to hear about the poor service you received at the bar. Your feedback is valuable, and we'll address this issue with our team to improve. On a brighter note, we're pleased that you had a positive check-in experience with our friendly staff.Warm regards,Bahman AbbasiyanGuest Relation Manager