2/10
Will cancelled on us an hour before the check in time - no phone call - no text - sent an email that wasnât seen until 9:30 pm after my sonâs basketball game. We were stranded with No place to stay - not a room in the city. Had to drive to Tuscaloosa at 10:30pm to check into an overpriced dump of a hotel - Not cool - I get that accidents happen ( housekeeping reported a leak) - at 3pm before a 4 pm check in? If thatâs the case - pick up the phone and CALL your guest. Donât assume that an email is sufficient - itâs not - and still waiting on my refund.
Margaret J.
Séjour de 2 nuits en mai 2025