The front desk person was excellent. She was efficient, polite, and friendly. For her, I would give a 5 star. But the person who failed to change the bedding on both beds was terrible. The beds were made but both beds looked and smelled dirty. There were dark hairs and small debris on both beds. The sink and toilet seat had spots which I wiped off before using. If it wasn’t so late when I checked in, close to midnight I would have requested another room in hopes it was a different person who would actually change the sheets, not just make the bed w/o changing the sheets. Or maybe the sheets were replaced with unwashed sheets. Also room has a bad smell At a glance looked clean but when covers pulled to get into bed, just disgusting So I took the average between front desk person and cleaner