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Avis sur Boston Marriott Long Wharf

4 out of 5
Boston Marriott Long Wharf
296 State St, Boston, MA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 677 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 226 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 52 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 1004." "

9,4/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

catherine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a very hotel well located well maintained the staff is friendly and very customer oriented
Séjour de 5 nuits en avril 2024
Réponse de Coleen W le 16 avr. 2024
Catherine, it was a pleasure to serve you on your recent visit to Boston. Our team is so glad to hear that you enjoyed your stay. We look forward to being your hotel of choice anytime your travels bring you back to Boston.

2/10 Horrible

Valérie

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Coleen W le 3 avr. 2024
Valerie, we are sorry to hear that you did not fully enjoy your stay with us. A member our management team would be happy to speak with you in further detail about your experience.

10/10 Excellent

Yves

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Coleen W le 25 août 2023
Yves, thank you for the perfect 10 rating! We are glad you enjoyed your stay and hope you come to see us again soon!

10/10 Excellent

Patrick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mémorable
Ce fut un weekend en famille memorable, l’endroit le mieux placer dans Boston
Séjour de 4 nuits en février 2020
Réponse de Coleen W le 5 mars 2020
Merci d'avoir choisi le Boston Marriott Long Wharf lors de votre visite à Boston. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et merci de partager les superbes photos. Nous espérons que vous reviendrez bientôt!

10/10 Excellent

Isabelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agréable à Boston
Très bel hôtel, de qualité supérieure. Salle d’entraînement impressionnante. Nourriture au restaurant excellente. Je recommande fortement
Séjour de 2 nuits en décembre 2019

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en novembre 2019

10/10 Excellent

Jean-samuel

Séjour de 2 nuits en septembre 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres propre belle chambre personnel courtois bien situé
Séjour de 1 nuit en mars 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'emplacement de l'hôtel est idéal pour visiter le centre-ville. Le gros défaut c'est le bruit,la configuration de l'hôtel fait en sorte que même au cinquième étage on entend les gens marcher dans le lobby.
Séjour de 4 nuits en décembre 2018
Réponse de Michael Canin - Director of Hotel Operations le 31 déc. 2018
Thank you for your review! I am very happy to hear that you found our location to be one of the best in the city! I do apologize for the noise disturbance that you suffered. In the future, please contact the front desk right away and we will do all we can to rectify the situation. Thank you for staying with us!

10/10 Excellent

Claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2018

8/10 Bien

guylaine, joliettd, canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
biennsitue pour visitermboston, buffet dejeuner correct
Séjour de 2 nuits en octobre 2017

8/10 Bien

MARIE-CLAUDE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne situation!
Hôtel très bien situé... mais très cher... comme tous les hôtels à Boston. À ce prix-là, je me serais attendu à plus d'inclusion, comme wifi dans la chambre, stationnement inclus et petit déjeuner continental. Service à l'accueil impeccable!
Séjour de 1 nuit en octobre 2017

10/10 Excellent

Pam

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location updated clean room
Séjour de 1 nuit en mai 2024

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property is well situated close to all including the New England Aquarium, whale watching and trolleys tours, Quincy Mall, transportation, ferries, etc. Hotel has a good in-house restaurant with good food . Service staff are very good as well
Séjour de 2 nuits en mai 2024

10/10 Excellent

Eric

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a unique place to stay and experience Boston
Séjour de 3 nuits en mai 2024

10/10 Excellent

Travis

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
10, 10, 10! Harbor view room was lovely! This property is incredible! Location is perfect as many things are within walking distance. Can't think of a negative thing to say as the property, rooms, staff, breakfast were all wonderful!
Séjour de 3 nuits en mai 2024
Réponse de Coleen W le 21 mai 2024
Travis, thank you for sharing about your great experience. Our team truly appreciates your feedback and looks forward to hosting you again on your next visit to Boston.

8/10 Bien

Joe Andrade

Great place
Séjour de 1 nuit en mai 2024
Réponse de Coleen W le 19 mai 2024
Joe Andrade, thank you for the great feedback!

8/10 Bien

Robert, Richmond Hill

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location...better when its warm outside however..can be windy...
Séjour de 3 nuits en mai 2024
Réponse de Coleen W le 14 mai 2024
Robert, it was a pleasure to have you as our guest on your recent visit to Boston. Summer is a great time to make a return trip to the city and we would welcome another opportunity to meet your travel needs.

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was on the water, in a great area, walking distance form many historic sites. Loved the brick structures in the area, including this hotel.
Séjour de 2 nuits en avril 2024
Réponse de Coleen W le 8 mai 2024
John, our team is so happy to hear that you enjoyed your stay. Our prime location on Boston's historic waterfront allows for walkability to so many great attractions and local dining. We look forward to hosting you again on your next visit.

10/10 Excellent

richard

Voyage en famille
Great location, team very professional. Great service all round.
Séjour de 4 nuits en mai 2024
Réponse de Coleen W le 6 mai 2024
Richard, thank you for the great review! We look forward to hosting you again on your next visit to Boston.

10/10 Excellent

Joseph, Milford

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My only disappointment was that our view from our window was obstructed by scaffolding.
Séjour de 1 nuit en mai 2024
Réponse de Coleen W le 6 mai 2024
Joseph, it was a pleasure hosting you on your recent visit to Boston. I apologize that your view was obstructed by scaffolding on the exterior of the building. Our team is in the finishing stages of brick work on the facade of the building and the scaffolding will be removed soon. If your travels bring you back to Long Wharf in the future, please let a member of our team know so that we can arrange an upgraded view room for your return visit. We look forward to serving you again soon!

10/10 Excellent

Clare

Voyage en couple
Great central place to stay to cruise around downtown Boston. Convenient to North End, Fanuil Hall, Government Center, and Historic sites.
Séjour de 1 nuit en mai 2024
Réponse de Coleen W le 14 mai 2024
Clare, thank you for the 5 rating and for your sharing your great feedback! We look forward to serving you again soon.

10/10 Excellent

CAROLYN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel on Boston Harbor. We walked everywhere. It is super close to Faneuil Market, 5 minute walk. Right next to the aquarium. Beautiful view of the harbor. Only thing is a $30 daily charge but you could use it towards the eateries in the hotel or room service. Definitely would book it again!
Séjour de 3 nuits en avril 2024
Réponse de Coleen W le 4 mai 2024
Carolyn, thank you for the great review! Sharing your experience lets other guests know what a great option the Marriott Long Wharf is when visiting Boston. We look forward to welcoming you back anytime you visit the city.

10/10 Excellent

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel is in a convenient location and has beautiful views!
Séjour de 1 nuit en avril 2024
Réponse de Coleen W le 2 mai 2024
Ryan, thank you for the great review!

10/10 Excellent

Walter

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and veiws of the harbor. Pool is small but the kids enjoyed it.
Séjour de 1 nuit en avril 2024
Réponse de John Wilmoth, General Manager le 21 avr. 2024
Walter,Thanks for recently staying with us! I am so glad that you enjoyed your visit and the views of the harbor. It is always great to hear that there was something for the whole family, especially with the kids enjoying the pool. We are in the process of designing enhancements for the pool and pool deck and hope that you will join us again in the future.

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay
Séjour de 2 nuits en avril 2024
Réponse de Coleen W le 20 avr. 2024
Matthew, it was a pleasure to have you as our guest on your recent visit to Boston. Thank you for the great feedback!

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service all round. Coffee and pastries downstairs was a nice bonus.
Séjour de 3 nuits en avril 2024
Réponse de Coleen W le 19 avr. 2024
Andrew, thanks for choosing to stay with us on your recent travels to Boston!

10/10 Excellent

Alanna

Séjour de 1 nuit en avril 2024
Réponse de Coleen W le 6 mai 2024
Alanna, thank you for the great rating!

10/10 Excellent

Terry

Voyage d’affaires
Great property, friendly and helpful staff
Séjour de 5 nuits en avril 2024
Réponse de Coleen W le 15 avr. 2024
Terry, thank you for choosing the Boston Marriott Long Wharf on your recent visit to Boston. We are so glad to hear that you enjoyed your stay and hope you will be back to stay with us again soon!

8/10 Bien

carl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Some receptionists weren't clear about charges. Room service worker was friendly and accommodating. Service at restaurant was slow. First floor cafe was good and convenient.
Séjour de 2 nuits en mars 2024
Réponse de Coleen W le 5 avr. 2024
Carl, thank you for taking the time to share your feedback. Your comments will be used as a training opportunity with our team to review the concerns you experienced during your visit. We hope to be able to meet your travel needs on a return trip to Boston.

10/10 Excellent

megan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely no complaints. Clean, nice sized rooms, easy access to the airport from the subway, you can walk to basically anything would absolutely recommend especially for new time visitor.
Séjour de 2 nuits en mars 2024
Réponse de Coleen W le 30 mars 2024
Megan, our team is happy to hear that you enjoyed your stay with us at Long Wharf. There is no better review we can get than a recommendation to fellow travelers like yourself. It was a pleasure to serve you and we look forward to meeting your travel needs anytime you visit Boston!

10/10 Excellent

NANCY

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect weekend!
Séjour de 1 nuit en mars 2024
Réponse de Coleen W le 24 mars 2024
Nancy, we are so happy to hear that you enjoyed your stay! Our team strives to provide a memorable experience for our guests, and we will be sure to share your great feedback. We look forward to hosting you again on your next visit to Boston.

10/10 Excellent

Taylor

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is close to all north end amenities and rooms were very clean Easy valet and check in Overall a very nice stay
Séjour de 1 nuit en mars 2024
Réponse de Coleen W le 22 mars 2024
Taylor, thank for the perfect 5 out of 5 rating and for sharing your experience. Our team is glad that you enjoyed your stay and were able to dine in the North End. They certainly have some of the best restaurant offerings in Boston. We look forward to hosting you anytime you are back in Boston.

10/10 Excellent

Paul

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Coleen W le 19 mars 2024
Paul, thank you for sharing your rating!

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Happy 50th to me, beautiful view of the harbor. Comfy bed, nice clean room. Coffee in the room is terrible, not a bold coffee fan an you can bring your own to use in the machine. Pool area could use some updates. Your looking out onto the harbor an night line the inside should be colorful and in inviting.
Séjour de 1 nuit en mars 2024
Réponse de Coleen W le 17 mars 2024
Brian, our team wishes you the happiest of birthdays! Thank you for choosing the Marriott Long Wharf for your celebration. We hope you make this a yearly tradition with a visit to Boston and a stay at Long Wharf. We look forward to hosting you again soon!

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The pool and the gym
Séjour de 1 nuit en février 2024
Réponse de Coleen W le 13 mars 2024
Carlos, thank you for the great feedback!

10/10 Excellent

Anne, West Windsor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great stay!
Séjour de 1 nuit en mars 2024
Réponse de Coleen W le 11 mars 2024
Anne, our team is glad to hear that you enjoyed your stay. Thank you for taking the time to leave your review!

10/10 Excellent

Robert

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely perfect hotel! Great location, awesome pool and views, room was updated and clean! Staff was super friendly and accommodating. Perfect weekend in Boston with the family and 2 kiddos. We will definitely be staying here next time.
Séjour de 2 nuits en mars 2024
Réponse de Coleen W le 11 mars 2024
Robert, we look forward to being your hotel of choice on your future visits to Boston!

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Coleen W le 11 mars 2024
John thanks for the perfect 5 rating! It was a pleasure hosting you and we look forward to welcoming you back again soon!

6/10 Satisfaisant

Mathew

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Feels like the cleaning service of the hotel isn’t that great. The first room we got there was something that was brown smeared on the light switch, and looked like tooth paste on the shower glass and the mirror still. Overall the hotel room was okay but at the price point there are newer and nice hotels you can stay at. Not a lot around the hotels if you’re looking for a quiet place then it might work better for you. That being said it might be busier in the summer.
Séjour de 2 nuits en mars 2024
Réponse de Coleen W le 11 mars 2024
Matthew, maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. I have shared your feedback with our housekeeping leadership team to address the concerns you had about your stay and ensure your experience was an isolated incident. I am confident that given a future opportunity to meet your travel needs our team would rise to the occasion and exceed your expectations. We look forward to the opportunity to host you again soon!

6/10 Satisfaisant

Heather

Voyage en famille avec de jeunes enfants
Nice location, room service came in a to-go bag which was disappointing. The staff at Starbucks was unpleasant both times we went.
Séjour de 1 nuit en mars 2024
Réponse de Coleen W le 4 mars 2024
Heather, it was a pleasure having you as our guest on your recent visit to Boston. Our A 'La Carte in room dining menu is designed to offer our guests fresh, fast locally sourced menu options that are delivered right to our guest rooms within 20 minutes of ordering. On your next stay I would invite you to dine in our restaurant Waterline located on our main lobby level. I am sure you would enjoy the experience and our food and beverage team would meet your dining needs. We look forward to a future opportunity to serve you on your next visit to Boston.

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Coleen W le 5 mars 2024
Jonathan, thank you for choosing to stay with us at Long Wharf while visiting Boston!

8/10 Bien

Bradley

Séjour de 1 nuit en mars 2024
Réponse de Coleen W le 23 mars 2024
Bradley, thanks for choosing to stay with us!

10/10 Excellent

Anthony

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Coleen W le 3 mars 2024
Anthony, thank you for the perfect 5 out of 5 rating. Our team is happy to hear that you enjoyed your stay. We hope you will come back and stay with us again soon!

6/10 Satisfaisant

Mackenzie

Séjour de 1 nuit en février 2024
Réponse de Coleen W le 22 mars 2024
Mackenzie, it was a pleasure to have you as our guest on your recent stay in Boston. We noticed by your rating that you did not fully enjoy your stay. Please contact a member of our team directly to further discuss your experience.

10/10 Excellent

Abigail

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Coleen W le 27 févr. 2024
Abigail, it was a pleasure having you as our guest on your recent visit to Boston. Thank you for sharing your satisfaction and we look forward to hosting you again soon!

10/10 Excellent

Anna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Coleen W le 26 févr. 2024
Anna, thanks for the perfect 10 rating!

10/10 Excellent

Kathleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Family Friendy Hotel in Boston. Walkable location to lots of wonderful things to do and places to eat, Kind staff and a pool for the kiddos to jump in. Fitness center was well appointed and we enjoyed breakfast at their restaurant too. Just FYI pool is small but its perfect for kids. We would reccomend!
Séjour de 3 nuits en février 2024
Réponse de Coleen W le 26 févr. 2024
Kathleen, we truly appreciate you taking the time to share about your experience at Long Wharf. It sounds like you had a great time in Boston and were able to use a lot of the hotel's amenities. We would welcome a future opportunity to meet your travel needs on your next visit to Boston.

2/10 Horrible

Michael

Voyage en famille
Les points faibles : Personnel et service
Terrible
Don’t stay at the Long Wharft
Séjour de 1 nuit en février 2024
Réponse de Coleen W le 18 févr. 2024
Michael, our team is disappointed to hear the feedback about your recent stay. Please contact a member of our management team to review your stay further.

2/10 Horrible

Michael

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Terrible
Séjour de 1 nuit en février 2024
Réponse de Coleen W le 18 févr. 2024
Michael, our team is disappointed to hear the feedback about your recent stay. Please contact a member of our management team to review your stay further.