2/10
Atrocious. I found spots of blood on a blanket (see photo!), which is typical of bedbug infestations, and they just offered to send in housekeeping to change the sheets. When I insisted they give me a different room, they told me the hotel was fully booked. I checked on Expedia, saw that they did actually have vacancy, booked that room, and went to reception: they refused to honor the booking - so if you book on Expedia, they might just choose to not honor your booking, and you'd need to find another room somewhere in Boulder - not a trivial task at 10pm. Anyhow, they sent an "engineer" to look for bedbugs (since when are engineers experts in bedbug searches?), told me I was not allowed to watch or talk to the engineer after, and claimed that he didn't find any evidence of bedbugs (he also didn't find the blood, of which I have pictures, so it clearly wasn't a very thorough search). Anyhow, I changed hotels, and then later found out that they *still* charged me for the extra room I booked even though they didn't honor the booking (I had opted to pay at the property, so this wasn't Expedia's fault). I had to go back there to demand a refund. So, all in all: dirty, unprofessionally managed, and with deplorable integrity. (I won't even get into the fact that the rooms have no fridges, closets, or chairs with cushions that you can actually sit on.)
Netta
Séjour de 2 nuits en juin 2025
