6/10 Satisfaisant
John & Julie U., Sunderland, MD, USA
2 janv. 2026
Les points forts : Propreté
If I had paid a lot less, I probably would've rolled with the shortcomings. But, we paid such a premium price (holiday week,) so we were incredibly disappointed - such poor value.Pros: good location (close to gondola, Main St. & Groceriea), accurate pictures, plenty of space for a family of 9, comfortable beds.Cons: 1) while we expected the property to be dated...the kitchen especially, it was not well maintained. The place only had 3 bathrooms (challenging for the number of beds), but one of the 3 showers wasn't usable - it would't drain. When we notified the property manager, they told us to check for Drano...so it was a known issue. But, there was no Drano. We chose to just live with it, but it was very disappointing - both that it was a known unresolved maintenance issue & the property managers lack of urgency/response/concessions. 2) The kitchen amenities were greatly lacking - there weren't enough mugs, no drinking glasses other than wine glasses, the pots & pans were unsafe (heavily scratched nonstick coating), the dishes were old & highly scratched, with not enough of each except plastic kids plates & cups - we were constantly doing dishes. 3) The deck had a sign indicating it was in disrepair & unusable - why not just fix it? 4) we knew we couldn't park in the garage, but the guide said it was available/required for ski storage & trash bins. However, it was locked & we had no place to put 5 days of trash...even after alerting the property manager. Unacceptable.
John & Julie U.
Séjour de 5 nuits en décembre 2025