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Avis sur The Charm Brighton Boutique Hotel and Spa

5 out of 5
The Charm Brighton Boutique Hotel and Spa
20-21 New Steine, Brighton, England

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 765 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 173 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 38 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 15 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 1000." "

9,6/10

Propreté

9,8/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Florence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super séjour
Très bon séjour ! Hôtel très bien situé, calme, très propre. Accueil très chaleureux, personnel très sympa et à l'écoute. Nous a bien conseillés sur les différents quartiers de la ville pour nos visites. Également très facilitant. Petit déjeuner top ! Attention, pas d'ascenseur. Mais ce point est bien précisé dans le descriptif de l'hôtel.
Séjour de 2 nuits en novembre 2023
Réponse de The Charm Team le 20 nov. 2023
Thank you for your amazing review, we hope to see you again.

10/10 Excellent

Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay in Brighton
Excellent location
Séjour de 6 nuits en juin 2023
Réponse de The Charm Team le 27 juin 2023
Dear Pierre, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Excellent

Caroline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent choix!
Nous avons passé un excellent séjours. Non seulement l’hotel est super belle et propre, les déjeuners sont excellent et les employés sont accueillants et sympathiques. Nous devions arriver à 3h du matin et quelqu’un nous attendait avec les informations pour qu’on puisse rapidement accéder à notre chambre. Les déjeuners sont vraiment bons: beaucoup de choix chaud et froids (il y en a pour tous les goûts) et le café est excellent. La salle à manger est très belle également. Il y a une station de bus au coins de la rue et tout est à distance de marche. Nous avons adoré!
Séjour de 2 nuits en décembre 2022
Réponse de Lily - Reception Team le 30 déc. 2022
Dear Ms. Caroline, Thank you for your recent visit and your kind words in return. We are very much looking forward to welcome you back some day. Kind regards,

8/10 Bien

Julien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to stay
I was kindly welcomed and guided to my room; the bed was very comfy and the breakfast good. My only regrets are that the heating and the blow hair dryer weren’t working perfectly. i didn’t enjoy the spa services but they seemed very qualitative.
Séjour de 1 nuit en février 2020
Réponse de Eugenia le 4 mars 2020
Dear Julien, Thank you very much for staying with us and for your invaluable review. We are happy that you really enjoyed the room, the bed was comfortable and you liked our delicious breakfast. I would like anyway to apologise for any inconvenient. We are sorry to hear about the hair dryer not working fine. We are always available on reception and more than happy to exchange any item when needed. We are sorry as well you did not enjoy the spa. Please feel free to contact us and provide further details. As you mentioned our hot tub and our steam room are the last model available, in order to provide the best service possible. For our therapist, they have long experience in their sector and they have been choose among a lot of people, specifically for their skills. We hope this information could have been helpful and we thank you once again for your review. We hope to accommodate you in the future again. Sincerely, Eugenia Manager

10/10 Excellent

Francois

Séjour de 1 nuit en décembre 2019

10/10 Excellent

Isabelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bonne surprise
Trois jours de découverte de Brighton. Hôtel idéalement situé. Le personnel est aux petits soins, de bon conseil et répond à toutes les demandes avec sourire. Le lit est confortable et immense, salle de bain impeccable, petit dej soigné. Une très bonne adresse !
Séjour de 2 nuits en août 2019

8/10 Bien

Xavier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019
Réponse de Solvita le 22 juil. 2019
Dear Xavier, Thank you so much for sharing your experience about your stay at The Charm Boutique Hotel. We are really pleased you enjoyed your stay with us and looking forward to welcome you again very soon. Kind regards, Solvita Reception Team

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien mais chambre en «basement» peu lumineuse. Connexion WIFI très capricieuse
Séjour de 3 nuits en mai 2019
Réponse de Marta le 27 janv. 2020
Thank you so much for kind word. We hope to welcome you back another time!

10/10 Excellent

Zoé

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
C'était top !
Très bien accueillie, personnel attentif aux besoins. Petit déjeuner excellent
Séjour de 1 nuit en avril 2019
Réponse de Solvita le 23 avr. 2019
Dear Zoe, Thank you so much for this lovely review, so thoughtful and positive. Many thanks also for the maximum rating. I am very happy you had a great trip and you enjoyed what The Charm Boutique Hotel had to offer. Always will be a pleasure to welcome you back. Best Regards, Solvita, Reception Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2018

8/10 Bien

gallou75, 94100

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel mimi
Personnel dévoué, très bien situé, chambres nickel. A recommander
Séjour de 2 nuits en août 2018

10/10 Excellent

Robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bonne adresse
Une excellente adresse. L'hôtel est vraiment charmant avec un style victorien. Les chambre compactes sont exigue mais suffisent largemet pour une nuit. L'acces au centre ville est très rapide (5min a pied). Une attente un peu longue au petit dejeuner quand la salle est pleine mais je recommande sans doute!
Séjour de 1 nuit en mai 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel proche du pier
Un accueil très très sympathique. Très belle chambre bien équipée.
Séjour de 2 nuits en mars 2018

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is in an excellent position the staff are wonderful and you will not beat the breakfast
Séjour de 3 nuits en mai 2024
Réponse de The Charm Team le 12 mai 2024
Dear Peter,Thank you for your glowing review and for choosing to stay with us. We're delighted to hear that you found our hotel's location excellent and our staff wonderful. It's also fantastic to know that you enjoyed our breakfast offerings.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back on your next visit to Brighton.Best regards,

10/10 Excellent

Hayley

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, parking isn’t great. Had to pay £17 for the day, the hotels its self is lovely though and would definitely book again
Séjour de 1 nuit en mai 2024
Réponse de The Charm Team le 5 mai 2024
Dear Hayley, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Excellent

Jarrod

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a lovely apart/hotel in a great location and I recommend it highly. It's situated within a 2-min walk to Gloucester Road station. The area is quiet and walkable. Kensington Gardens and Hyde Park just a few minutes away too. Lots of great coffee shops and restaurants close by and the high street is 10-mins away. We stayed for 9 days in between other travels. We initially strayed in the studio room which was great but a bit small but then we moved to a studio deluxe which was perfect. A large size with plenty of space space for bags. The small kitchenette in the rooms was very handy too. The coffee machine in the lobby was awesome. The staff at the hotel, all of them, were very helpful and friendly. This was a great experience and we will definitely be back.
Séjour de 1 nuit en avril 2024
Réponse de The Charm Team le 30 avr. 2024
Thank you for your glowing review, Jarrod! We're thrilled to hear that you had such a positive experience at our apart/hotel. It's wonderful to know that you found our location convenient and enjoyed the nearby attractions and amenities. We're glad that you found both the studio room and the studio deluxe comfortable, and that the kitchenette in the rooms was handy for you. Our team works hard to provide excellent service, so we're delighted to hear that you found them helpful and friendly. We're grateful for your recommendation and look forward to welcoming you back on your next visit! If there's anything else we can do to make your stay even better next time, please let us know.

8/10 Bien

Huma

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de The Charm Team le 26 avr. 2024
Thank you for your feedback, Huma. We value your input and would love to hear more about your experience to better understand how we can improve. If there are any specific aspects of your stay that you feel could have been better or any suggestions you have for us, please feel free to share. Your insights are invaluable to us as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

10/10 Excellent

Phillip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de The Charm Team le 27 avr. 2024
Thank you for your review, Phillip. We appreciate your positive feedback and are delighted to hear that you had a pleasant experience during your stay with us. If there are any areas where you feel we can further improve or if you have any suggestions for us, please don't hesitate to let us know. We value your input and aim to continually enhance our services to ensure that every guest has a memorable and enjoyable stay. We look forward to welcoming you back in the future.

10/10 Excellent

Sholee

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service, they immediately changed the feather duvets to synthetic as I am allergic to feathers and Expedia did not send request. Book direct. Amazing hotel
Séjour de 1 nuit en avril 2024
Réponse de The Charm Team le 21 avr. 2024
Dear Sholee, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

6/10 Satisfaisant

Jeffrey, Crawley

Voyage en couple
Les points forts : Propreté et personnel et service
As some feedback for the property and those considering booking. The hotel isn't quite what I had expected. Essentially the property is an old house that has been refurbished to a high standard. It felt more like a guest house, than a boutique hotel if i'm completely honest. The cleanliness, decorations and breakfast (including the breakfast staff) in the hotel were all very good, but some things to note: - When my partner and I came to check in, the receptionist was having a chat with some of the guests in the lobby. It felt kind of awkward checking in because suddenly everybody just stopped chatting as soon as we arrived. I gave the receptionist my ID which she refused, as she wanted to take my name (she could have gotten this from my ID), and instead I told her my name in a lobby full of people who were now silent... not great for privacy or security. - The TV signal was very bad, and some channels are completely unwatchable - The sink makes a loud gargling noise when draining, and the bathroom extract is very loud (we had to turn this off before we went to sleep as it was too noisy, even with the bathroom door closed) - There is limited noise insulation inside the room from the communal areas outside. You wouldn't want to be stuck next to a noisy guest in this property. - There is no lift in the property, and some steep stairs, so not ideal for those with PWD's, or a lot of luggage. The stay was adequate but I probably wouldn't stay again if I'm honest.
Séjour de 1 nuit en mars 2024
Réponse de The Charm Team le 16 mars 2024
Dear Jeffrey, Thank you for taking the time to share your feedback with us. We appreciate your detailed comments and are glad to hear that you found our cleanliness, decorations, and breakfast to be of a high standard.We apologize for any inconvenience you experienced during your stay with the TV signal, sink noise, bathroom extract, and noise insulation. In situations like this, we highly encourage guests to contact our Reception, who is available to assist with any arising issues and ensure a wonderful stay for all guests. We regret that this option seems not utilized during your stay. Please accept our apologies for any disruption caused, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Warm regards,

10/10 Excellent

Steven

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love Brighton, fantastic history and shopping!!
Séjour de 1 nuit en mars 2024
Réponse de The Charm Team le 13 mars 2024
Dear Steven, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Excellent

Rosie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely stay for a hen do. 3 rooms, very attentive staff. Rooms were lovely and clean, had hot drink making facilities. Very comfortable beds. Breakfast was amazing, toast made to order, buffet breakfast or could order from menu. Only let down was the struggle to find parking but this isn’t anything the hotel did wrong, the permit given was super helpful, along with the map. Great stay, will be back again
Séjour de 1 nuit en mars 2024
Réponse de The Charm Team le 10 mars 2024
Dear Rosie, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Excellent

Rebekah

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really enjoyed our stay at The Charm Hotel, we stayed in a beautiful room with a sea view. Large space, clean and well styled. The building itself has some wear and tear like many in Brighton.
Séjour de 1 nuit en mars 2024
Réponse de The Charm Team le 9 mars 2024
Dear Rebekah, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Excellent

Nicholas, Hitchin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay!
Séjour de 1 nuit en février 2024
Réponse de Reception Team le 26 févr. 2024
Dear Nicholas,Thank you for taking the time to leave us a review!We're delighted to hear that you had a great stay with us at the Sea Spray Hotel. Your satisfaction is our utmost priority, and we're thrilled that you enjoyed your experience with us.If you have any specific feedback or suggestions on how we can further improve our services, please feel free to let us know. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Mike

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice boutique hotel with lovely staff. Breakfast was delicious.
Séjour de 1 nuit en février 2024
Réponse de The Charm Team le 21 févr. 2024
Dear Mike, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Excellent

Rhys

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brilliant stay at The Charm. The service from reception staff to breakfast staff was excellent. Really friendly and room was excellent. Will defo return.
Séjour de 1 nuit en février 2024
Réponse de The Charm Team le 21 févr. 2024
Dear Rhys, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Excellent

Jackie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel. Very comfortable with excellent facilities and delicious breakfast. The staff were very helpful. Conveniently placed for the seafront and the heart of Brighton
Séjour de 3 nuits en février 2024
Réponse de Reception Team le 21 févr. 2024
Dear Jackie,Thank you so much for taking the time to leave such a wonderful review of your recent stay at our hotel. We are thrilled to hear that you found our hotel lovely and comfortable, and that you enjoyed our excellent facilities and delicious breakfast offerings.It's fantastic to know that our staff were able to assist you during your stay and that you found our location convenient for exploring the seafront and the heart of Brighton.We truly appreciate your kind words and your recommendation. It was a pleasure to have you as our guest, and we hope to welcome you back for another exceptional stay in the future.Warm regards,

10/10 Excellent

Clover

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Was a comfortable stay
Séjour de 2 nuits en février 2024
Réponse de Reception Team le 21 févr. 2024
Dear Clover,Thank you for your fantastic review and for rating your stay with us a perfect 10 out of 10! We are delighted to hear that you found your stay comfortable. Providing our guests with a cozy and welcoming environment is always our top priority, and we're thrilled that we could meet your expectations.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another comfortable stay in the future!Best regards,

10/10 Excellent

joganandaraja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staffs are very nice and polite.specialy Daniella.also the breakfast is very very nice.
Séjour de 2 nuits en février 2024
Réponse de Reception Team le 18 févr. 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff, especially Daniella, to be very nice and polite. It's also wonderful to know that you enjoyed our breakfast offerings. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future! If you have any further comments or requests, please feel free to reach out.Warm regards,

10/10 Excellent

Tim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our goto
Our goto hotel in Brighton. We have stayed here over 20 times and keep coming back.
Séjour de 2 nuits en février 2024
Réponse de The Charm Team le 14 févr. 2024
Dear Tim, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Excellent

Willie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One of the best stays we’ve had. Staff friendly, helpful and very attentive. Breakfast was worth the cost and didn’t need to ask for options. Location was great and amenities were easily accessible including the beach. We would definitely stay here again.
Séjour de 1 nuit en février 2024
Réponse de The Charm Team le 4 févr. 2024
Dear Willie,Thank you for choosing our hotel and for taking the time to share your positive experience. We are thrilled to hear that your stay was one of the best you've had. It's wonderful to know that you found our staff friendly, helpful, and attentive, and that you enjoyed our breakfast options. Our prime location near the beach adds to the overall convenience, and we're delighted to hear that you would choose to stay with us again.We appreciate your kind words and hope to welcome you back on your future visits to Brighton.Best regards,

10/10 Excellent

Paul

Séjour de 1 nuit en janvier 2024
Réponse de The Charm Team le 2 févr. 2024
Dear Paul, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Excellent

Antonio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en janvier 2024
Réponse de The Charm Team le 2 févr. 2024
Dear Antonio, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Excellent

Karla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely
Lovely place with sea view
Séjour de 1 nuit en janvier 2024
Réponse de The Charm Team le 2 févr. 2024
Dear Karla, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de The Charm Team le 25 janv. 2024
Thank you for taking the time to leave such a kind review. We're delighted to hear that you had such a great experience and we're glad we could make your stay a memorable one. Kind regards,

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Good hotel
Huge very clean and comfortable room, but it was below the main entrance and at the bottom of the stairs so at times it was very noisy. The heating did not come on until 17.00 and at times during our stay it the outside temp was below zero on the afternoon we we went back to our room early it was freezing. But overall a lovely hotel and we would recommend it.
Séjour de 2 nuits en janvier 2024
Réponse de Reception Team le 23 janv. 2024
Dear David,Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found our hotel to be very good, with a huge, clean, and comfortable room. Your recommendation is greatly appreciated.We apologize for any inconvenience caused by the noise at times, especially given the location of your room. We understand the importance of a peaceful stay and will look into ways to address this concern to enhance the overall experience for our guests.Regarding the heating issue, we apologize for any discomfort you experienced. We will investigate the matter to ensure the timely activation of heating to provide a warm and cozy environment for our guests.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best regards,

10/10 Excellent

Jennie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely pretty hotel
This boutique was stunning. The decor as you enter was so lovely and welcoming. The staff were friendly and very helpful. Our room was the family basement suite and it was huge. We stayed 2 nights and had a lovely time.
Séjour de 1 nuit en janvier 2024
Réponse de Reception Team le 23 janv. 2024
Dear Jennie,Thank you for choosing to stay at our boutique hotel and for sharing your wonderful feedback. We are thrilled to hear that you found our hotel stunning, with lovely and welcoming decor.It's delightful to know that our staff contributed to your positive experience by being friendly and very helpful. We take pride in providing excellent service to our guests, and your kind words are truly appreciated.We're glad you enjoyed your stay in the family basement suite and that it met your expectations with its spaciousness. We aim to create a comfortable and enjoyable atmosphere for all our guests, and we're pleased to hear that you had a lovely time during your two-night stay.Thank you for taking the time to share your positive experience, and we look forward to welcoming you back for another memorable stay in the future.Best regards,

10/10 Excellent

Laura

Séjour de 1 nuit en janvier 2024
Réponse de Reception Team le 11 févr. 2024
Thank you for your feedback, Laura. We're glad to hear that you had a great experience during your stay! If you have any further comments or if there's anything we can assist you with, please feel free to let us know. We hope to welcome you back again soon for another wonderful stay.

10/10 Excellent

Sharon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely boutique hotel. Attentive staff, comfortable room and the breakfast was excellent. Highly recommend.
Séjour de 2 nuits en décembre 2023
Réponse de Reception Team le 21 janv. 2024
Dear Sharon,Thank you for your delightful review! We're thrilled to hear that you enjoyed your stay at our boutique hotel. It's wonderful to know that our staff's attentiveness, comfortable rooms, and excellent breakfast contributed to a positive experience.We appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit to Brighton.Best regards,

10/10 Excellent

Joana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing experience.
Séjour de 1 nuit en janvier 2024
Réponse de Reception Team le 16 janv. 2024
Dear Joana,Thank you for sharing your feedback! We're thrilled to hear that you had an amazing experience during your stay with us. If there's anything specific you loved or any suggestions you have, feel free to let us know. We look forward to welcoming you back for another wonderful stay.Best regards,

8/10 Bien

Charlotte

Voyage en couple
Les points forts : Personnel et service
We had a pleasent stay, ideal location.
Séjour de 1 nuit en janvier 2024
Réponse de Reception Team le 14 janv. 2024
Dear Charlotte,Thank you for sharing your experience with us. We're glad to hear that you had a pleasant stay and found our location ideal. Your feedback is valuable to us.If you have any specific comments or suggestions on how we can make your next stay even better, please feel free to share them. We hope to welcome you back to The Charm Boutique in the future.Best regards,

10/10 Excellent

Jan, Den Haag

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Reception Team le 10 janv. 2024
Dear Jan,Thank you for choosing The Charm Boutique and taking the time to leave a 5-star review on Expedia. We're delighted to hear that you had a positive experience during your stay with us. If there's anything specific that stood out to you or any feedback you'd like to share, we'd love to hear it. We hope to welcome you back for another enjoyable stay in the future.Best regards,

10/10 Excellent

Bianca

Nice Place Very Kind Stuff Good breakfast
Séjour de 2 nuits en janvier 2024
Réponse de Reception Team le 10 janv. 2024
Dear Bianca,Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay at The Charm Boutique. It's wonderful to know that you found our place nice and our staff kind. We're also pleased that you enjoyed the breakfast. If there's anything specific you loved or if there are any suggestions you have for us, please feel free to share. We hope to have the pleasure of hosting you again in the future.Best regards,

8/10 Bien

Kim

Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 7 janv. 2024
Kim, thank you for taking the time to leave a rating. We hope you enjoyed your stay at The Charm Boutique. If you have any specific feedback or suggestions, feel free to share them with us. We strive to provide an exceptional experience for our guests and appreciate your input. If your travels bring you back to Brighton, we'd be delighted to host you again.Best regards,

10/10 Excellent

Lex

Séjour de 2 nuits en décembre 2023
Réponse de The Charm Team le 2 févr. 2024
Dear Lex, your feedback is extremely valuable to us and we are grateful for your support. We are committed to providing our guests with comfortable and enjoyable stays, and we are glad that we were able to meet your expectations.

6/10 Satisfaisant

Liam

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Great hotel just a few issues
Hotel and staff were lovely however the room was way too hot even with the radiator off and window open during the whole stay however when complained the receptionist gave me the air con remote which made it more comfortable. Pillows are useless and probably worst I have experienced even three pillows did nothing. Breakfast is served way too late at 8am afye stopping in hotels every week I have never come accross a hotel that has started breakfast later than 7am! Ended up going out for breakfast everyday which wasn't great after paying for it. And to top it all off the fire alarm went off on the morning we were checking out and we wanted to sleep in as we had a cooler room but couldn't with no apology on checkout to the inconvenience
Séjour de 3 nuits en décembre 2023
Réponse de The Charm Team le 2 févr. 2024
Dear Liam, Thank you for sharing your experience. We sincerely apologize for the inconveniences you faced during your stay. We appreciate your feedback, as it helps us improve our services. Rest assured, we will try to address all issues you mentioned. Your satisfaction is our priority, and we hope to welcome you back for a much-improved stay. Best regards,

10/10 Excellent

Callum

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de The Charm Team le 3 janv. 2024
Dear Callum, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

8/10 Bien

Gillian

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice clean room. Excellent breakfast. Wi-fi poor in the room. We parked our car in the street outside and it was broken into, fortunately they only got a weekend bag of dirty washing. Not the fault of the hotel, which was excellent
Séjour de 1 nuit en décembre 2023
Réponse de The Charm Team le 3 janv. 2024
Dear Gillian, Thank you for taking the time to write us a review! We're so glad to hear that you enjoyed your stay with a nice room and an excellent breakfast. We are also very sorry for any inconvenience the wifi may have caused you during your stay. We will check and upgrade the service soon. We hope to have the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Excellent

Antonio

Les points forts : Équipements
Very convenient, friendly staff, affordable hotel..
Séjour de 2 nuits en décembre 2023
Réponse de The Charm Team le 3 janv. 2024
Dear Antonio, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

6/10 Satisfaisant

PUVANESWARY

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de The Charm Team le 3 janv. 2024
Dear Puvaneswary,Thank you so much for taking the time to write an email to us! We are also very sorry for any inconvenience we may have caused you during your stay. We hope you can let us know in detail to improve our service in the future. Once again, thank you so much, and we hope to welcome you next time!