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Avis sur DoubleTree by Hilton Hotel Bristol South - Cadbury House

4 out of 5
DoubleTree by Hilton Hotel Bristol South - Cadbury House
Frost Hill, Congresbury, Bristol, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 462 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 305 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 128 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 69 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 1001." "

8,6/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

FREDERIC

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2022
Réponse de TJS le 26 juil. 2022
thank you for your feedback

8/10 Bien

Muriel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019

10/10 Excellent

philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice place
Nice room, good food. But the swimming pool should be cleaner. Most of the showers are not good condition : it is a pity.
Séjour de 1 nuit en janvier 2018

8/10 Bien

Mohamed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

6/10 Satisfaisant

Lisa

Les points forts : Personnel et service
Wedding guests on Saturday evening were very noisy and disruptive coming back to their rooms. My room had an adjourning door to the next room meaning I could hear the TV and wake up call (5am)
Séjour de 2 nuits en mai 2024
Réponse de Cadbury House le 21 mai 2024
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future.

10/10 Excellent

rajinder, Belvedere

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very professional staff very knowledgeable on the local area
Séjour de 3 nuits en avril 2024
Réponse de TJS le 9 mai 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 Excellent

derek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de TJS le 9 mai 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 Excellent

Chris

Les points forts : Propreté et équipements
Noisy
Séjour de 1 nuit en avril 2024
Réponse de Cadbury House le 3 mai 2024
Thank you for taking the time to leave us a score. we really appreciate it!

10/10 Excellent

Michelle

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff loved the swimming with a four year old.
Séjour de 2 nuits en avril 2024
Réponse de Cadbury House le 3 mai 2024
Thank you for taking the time to leave us a score. we really appreciate it! We are glad to hear you enjoyed our facilities.

8/10 Bien

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’ve stayed here many times before. I like the hotel and the staff are a country mile better than many places. Disappointed to be charged to park. It’s not easy to stay here without parking and non of my previous stays charged for parking!
Réponse de TJS le 15 avr. 2024
Firstly, we are sorry to hear that you are disappointed that we are charging parking overnight guests.There are several reasons for this, one is our proximity to the airport makes parking premium and attractive, so to prevent unauthorised parking so that there is sufficient parking available for all our hotel guests, charging is a way that we can control this. The hotel has fought hard to delay introduction of parking charges for as long as possible and we have tried to keep parking charges to a minimum. The new charge is 7.50 for overnight guests.Thank you for taking the time to leave us a review. We do appreciate all comments.

6/10 Satisfaisant

Gabrielle

Séjour de 1 nuit en avril 2024
Réponse de Cadbury House le 3 mai 2024
Thank you for taking the time to leave us a score. we really appreciate it!

10/10 Excellent

john

Séjour de 1 nuit en mars 2024
Réponse de TJS le 6 avr. 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de TJS le 17 mars 2024
Thank you for your feed back

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel in a fabulous setting
Séjour de 1 nuit en mars 2024
Réponse de TJS le 5 mars 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Bien

carl

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good stay
Modern, clean and and comfortable
Séjour de 1 nuit en février 2024
Réponse de TJS le 20 févr. 2024
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Gareth

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de TJS le 19 févr. 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic break it met all my expectations we go every year
Séjour de 1 nuit en février 2024
Réponse de TJS le 19 févr. 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Bien

Natalia

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Just good
Overall was good, unfortunately reception not given relevant information regarding our stay eg. I went to the main reception to ask if they have some lockers at the spa, I’ve said to them that I’m going to change and going to the spa, literally 10 min later went with my friend to spa and staff from reception over there said they are closing right now. Why the guy at the main reception not mentioned that they are closing soon?! Just a small things but make my stay very difficult. I would definitely make more effort and take more time to train properly staff
Séjour de 1 nuit en février 2024
Réponse de TJS le 19 févr. 2024
Thanks for the feedback – we value all forms of feedback and review and share as a team weekly to ensure that we can continue to learn and move forward.

8/10 Bien

Mirza

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de TJS le 13 févr. 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 Excellent

Rebecca

Séjour de 1 nuit en février 2024
Réponse de TJS le 13 févr. 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Bien

William

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only stayed one night with limited time there. However staff were welcoming. Facilities very good. Great swim and steam room.
Séjour de 1 nuit en février 2024
Réponse de Cadbury House le 11 févr. 2024
Thank you for taking the time to leave a review. Your comments have been shared with the team.

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de TJS le 13 févr. 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay
Everything was excellent from the first check in until checkout Staff so attentive and happy to help Beautiful place Food amazing as was atmosphere
Séjour de 1 nuit en février 2024
Réponse de TJS le 5 févr. 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Bien

Rowan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de TJS le 4 févr. 2024
Thank you for your feedback

10/10 Excellent

Mr G D

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de TJS le 28 janv. 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Bien

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend
Comfortable,spacious rooms,good breakfast,semi rural location. Parking charge is an irritation
Séjour de 2 nuits en janvier 2024
Réponse de tjs le 22 janv. 2024
Firstly, we are sorry to hear that you are disappointed that we are charging parking overnight guests.There are several reasons for this, one is our proximity to the airport makes parking premium and attractive, so to prevent unauthorised parking so that there is sufficient parking available for all our hotel guests, charging is a way that we can control this. The hotel has fought hard to delay introduction of parking charges for as long as possible and we have tried to keep parking charges to a minimum. The new charge is 7.50 for overnight guests.Thank you for taking the time to leave us a review. We do appreciate all comments.

10/10 Excellent

Claire

Séjour de 1 nuit en janvier 2024
Réponse de TJS le 18 janv. 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

4/10 Médiocre

Michelle

Les points faibles : Confort de la chambre
Reception staff rude, said we we had not paid in advance with you , and we had, went to room no remote for tv , waited for someone to bring one up, and said it wasn’t there problem, my partner missed the racing because of this, the room had not been checked, we were in a room in attic with the smallest window, just not what I expected, for price of room, and reception staff just did not care
Séjour de 2 nuits en janvier 2024
Réponse de TJS le 18 janv. 2024
Thanks for the feedback – we value all forms of feedback and review and share as a team weekly to ensure that we can continue to learn and move forward.

10/10 Excellent

Genevieve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel near airport
It was a very warm welcome after coming off a delayed late night flight. The warm cookie was just the thing I needed. The room was comfortable, the bed was soft and cozy, and i finally got that sleep I desired. Easy check out too.
Séjour de 1 nuit en janvier 2024
Réponse de TJS le 16 janv. 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de TJS le 15 janv. 2024
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

6/10 Satisfaisant

Jo

We turned up late after a flight and was greeted by a miserable man in reception who could hardly be bothered to say hello Room was clean and bed was comfy though
Séjour de 1 nuit en janvier 2024
Réponse de TJS le 15 janv. 2024
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future.

10/10 Excellent

Lucy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely Stay
Had a lovely stay at Hilton Cadbury House. The Hotel and rooms were beautiful. We enjoyed a delicious meal at the Stakehouse and had breakfast in the morning. The food was excellent. We used the spa facilities and they were really lovely apart from it been rather busy. Our room was on the top floor and heat rises so it was very warm and there was an issue with the aircon. I rang down to let reception know and they were more then happy to move us but we decided to stay. Relly excellent customer service. We would definitely stay here again.
Séjour de 1 nuit en décembre 2023
Réponse de TJS le 15 janv. 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 Satisfaisant

L

Voyage en couple
Les points forts : Propreté et équipements
No welcome cookies for us
Séjour de 1 nuit en décembre 2023
Réponse de TJS le 15 janv. 2024
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

10/10 Excellent

Caroline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de TJS le 27 déc. 2023
Thank you

10/10 Excellent

David

Voyage en famille
Lovely Staff - Great Hotel - Top Food
I was really impressed with the hotel, staff and food. Will definitely stay again. Extra shout out to the lad on reception Friday night when we checked in. I think his name was James possibly. Gave our party some welcome cookies and also dug out a usb charger for me! Legend. Also the blonde girl at breakfast was really welcoming 😀
Séjour de 1 nuit en décembre 2023
Réponse de tjs le 25 déc. 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

10/10 Excellent

Steven

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
Great hotel. Comfortable spacious and modern rooms. Food was excellent although service was a little slow even though it wasn't particularly busy.
Séjour de 1 nuit en décembre 2023
Réponse de TJS le 1 févr. 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Bien

Samantha

Séjour de 1 nuit en décembre 2023
Réponse de tjs le 25 déc. 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Potentially great, but let down by service
Lovely facilities. Service not up to the same standard. For example, the room was not made up. Also the drain to the shower was blocked, which can happen, but when we reported it no one was available to fix it over the weekend. Hotel offered room service but when we tried to call a few times no one answered the phone, so we went out instead.
Séjour de 2 nuits en décembre 2023
Réponse de tjs le 25 déc. 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 Satisfaisant

Anthony

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Kept us waiting for 2.5 hours to check in even though room was ready. Room was then cold, so they transferred us to another room after some 30 minutes. Therefore curtailed our use of the pool and spa facilities. Overall, expensive for what it is
Séjour de 1 nuit en décembre 2023
Réponse de tjs le 25 déc. 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

10/10 Excellent

Megan

Voyage en groupe
Séjour de 1 nuit en décembre 2023
Réponse de tjs le 25 déc. 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Jahmal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de tjs le 25 déc. 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Sylvia

Séjour de 2 nuits en décembre 2023
Réponse de TJS le 15 déc. 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 Satisfaisant

Lucy

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de TJS le 15 déc. 2023
Thanks for the feedback – we value all forms of feedback and review and share as a team weekly to ensure that we can continue to learn and move forward.

10/10 Excellent

D

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de TJS le 15 déc. 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 Satisfaisant

Margaret

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was convenient to a family event we attended so chose the hotel over others in Bristol even though it was more expensive. Expected a bit more from the hotel. It was noisy. Service in the bar for food was slow. There was a fight/dispute in a nearby room. Clean enough but not impeccable. Bed comfy enough.
Séjour de 1 nuit en décembre 2023
Réponse de TJS le 5 déc. 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

10/10 Excellent

Kris

Séjour de 1 nuit en novembre 2023
Réponse de TJS le 5 déc. 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

8/10 Bien

Mark

Les points forts : Personnel et service et équipements
Great
Séjour de 1 nuit en novembre 2023
Réponse de TJS le 1 déc. 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

10/10 Excellent

Zaida

Séjour de 2 nuits en novembre 2023
Réponse de tjs le 25 déc. 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Aaron

Séjour de 1 nuit en novembre 2023
Réponse de tjs le 25 déc. 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

8/10 Bien

Zsolt

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Almost 5 start
We have pent a long weekend here and only one thing held us back to give 5 stars ….. the receptionist team unfortunately. But apart from two receptions we have met and they dealt withe us (basically we checked is about 11pm and the guy at the reception was pretty grumpy and did not have us any info … no proper check it happened there … he didn’t even said Hi …) All staff are lovely the hotel fairly clean and all staff were lovely.
Séjour de 2 nuits en novembre 2023
Réponse de TJS le 21 nov. 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes