2 bars

Avis sur The Bristol Hotel

4 out of 5
The Bristol Hotel
Prince Street, Bristol, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 637 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 259 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 64 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 1004." "

9,4/10

Propreté

9,4/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Fabien Noël

Séjour de 1 nuit en septembre 2023
Réponse de Roman Prosi le 3 oct. 2023
Dear Fabien Noël,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 Bien

Frédéric

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel but should be nice if offering coffee in the morning in front office. Had to go outside. The bar was closed and did not wanted to go at the restaurant for breakfast. Did not had mini bar also to keep or beverages cold in the room .
Séjour de 1 nuit en juin 2023
Réponse de The Bristol Hotel le 12 juin 2023
Dear Frederic,Thank you for taking the time to review your recent stay at our hotel. We are thrilled to hear you enjoyed our hotel and your stay. With regard to the coffee, we unfortunately do not serve coffee in front desk and we apologize for the inconvenience.Regarding the minibar in the room, we can indeed place them in the room if the requested.We appreciate your feedback and hope to have the opportunity to welcome you back in the near future.Kind regards,Bernardo MarquesGuest Relations Executive

10/10 Excellent

Jerome

Les points forts : Propreté, personnel et service, confort de la chambre
Très bien
Très aimable, à la fois réception et breakfast. Très bien placé, confortable mais à rafraîchir. Chambres spacieuses. Immeuble d’époque moderne, mais à rafraîchir Bon rapport qualité prix
Séjour de 2 nuits en mars 2023
Réponse de Roman le 16 mars 2023
Dear Jerome.Thank you very much for taking time to leave such a wonderful review.Your feedback mean a lot to us.Once again, thank you very much for your kind words and for choosing our hotel. I look forward to seeing you back with us in the near future.With kindest regards,Roman ProsiGuest Relations Executive

6/10 Satisfaisant

Voyageur vérifié

Hôtel bien situé, convenable, sans plus!
Séjour de 2 nuits en octobre 2022
Réponse de Sabrina Giunta le 29 oct. 2022
Hello there, Thank you so much for giving us the opportunity to respond to your recent positive experience at The Bristol. The whole team will be absolutely delighted when I share with them your perfect Score.We all very much look forward to welcoming you back to The Bristol soon. Kind regards, Sabrina

6/10 Satisfaisant

Ben, London

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good location but services regarding the VIP statute very bad and not special advantages with a room with no view! Our door was also broken... Breakfast was amazing at least
Séjour de 2 nuits en octobre 2020

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a superb stay at The Bristol. The staff were unbelievably helpful and accommodating. Every member of staff was pleasant and friendly. The hotel is beautiful. The bar is excellent. The whole atmosphere and ethos of the hotel is really lovely. We will always stay here when visiting Bristol.
Séjour de 1 nuit en mai 2024
Réponse de Cari Yunis le 27 mai 2024
Dear James,Thank you for your wonderful feedback! We are delighted to hear that you had such a superb stay at The Bristol. Our team takes great pride in providing helpful and accommodating service, and we are thrilled that every member of staff left a positive impression on you. It's fantastic to know that you found the hotel beautiful, enjoyed the bar, and appreciated the overall atmosphere and ethos of the hotel.We look forward to welcoming you back on your next visit to Bristol. Thank you once again for your kind words and for choosing to stay with us.Best regards,

10/10 Excellent

Simon

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Hotel, very busy at breakfast.
Séjour de 1 nuit en mai 2024
Réponse de Cari Yunis le 17 mai 2024
Dear Simon,Thank you for your great score. It is wonderful to know you had such a lovely visit, as we always aim to provide the highest level of service for those who stay with us, and seeing it culminate in a stay like yours is something we never take for granted. We hope to welcome you back in the near future for a stay that will exceed expectations. Kind regards, Cari Yunis

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Charlie P le 15 mai 2024
Dear David,Thank you for your great score.It is wonderful to know you had such a lovely visit, aswe always aim to provide the highest level of service for those who stay with us, and seeing it culminate in a stay like yours is something we never take for granted.We hope to welcome you back in the near future for a stay that will exceed expectations.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Charlie P le 15 mai 2024
Dear James,Thank you for your great score.It is wonderful to know you had such a lovely visit, aswe always aim to provide the highest level of service for those who stay with us, and seeing it culminate in a stay like yours is something we never take for granted.We hope to welcome you back in the near future for a stay that will exceed expectations.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

4/10 Médiocre

Jaswinder

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Charlie P le 14 mai 2024
Dear Jaswinder,Thank you for reviewing your stay and I'm sorry to see it didn't meet expectations this time.We are always receptive to feedback, in particular from returning guests, so any information you can offer on how to improve will always be welcome.We hope to see you again for an improved visit in the near future.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

10/10 Excellent

Chris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location was great, right on the harbour and close to all the bars and restaurants. A short walk into town for the shops as well
Séjour de 4 nuits en mai 2024
Réponse de Cari Yunis le 12 mai 2024
Dear Chris,It sounds like you enjoyed the convenience of our location! Being right on the harbor and close to all the bars and restaurants definitely adds to the experience. We're glad you found it easy to explore the town and enjoy the nearby shops as well. If there's anything else we can do to enhance your stay next time, just let us know!Best regards,Cari Yunis

10/10 Excellent

Brian

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Cari Yunis le 11 mai 2024
Dear Brian,Thank you for your great score. It's fantastic to see you had such a wonderful visit. We always aim to provide the highest level of service to guests, so we never take kind reviews like yours for granted. We hope to welcome you back soon. Kind regards, Cari Yunis

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My 2nd stay recently would definitely recommend
Séjour de 1 nuit en mai 2024
Réponse de Charlie P le 6 mai 2024
Dear Kevin,Thank you for your lovely review.It's fantastic to see you had such a wonderful visit.We always aim to provide the highest level of service to guests, so we never take kind words like yours for granted.We hope to welcome you back soon.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

8/10 Bien

George, Morpeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Charlie P le 2 mai 2024
Dear George,Thank you for your fantastic score.It's lovely to see you had a comfortable stay with us.We are always receptive to feedback, both positive and negative, in the pursuit of developing the guest experience. We would be grateful for any notes you may have.We hope to welcome you back soon.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really great location in Bristol, with good food and drink options at the hotel. I particularly appreciated the attached carpark and how easily walkable everything was. The room was just perfect with great linens and towels, robes, slippers, room service and free bottled water.
Séjour de 3 nuits en avril 2024
Réponse de Charlie P le 30 avr. 2024
Dear Lisa,Thank you for your fantastic score.We are thrilled to see our dedication to hospitality has resulted in a memorable stay for yourself. We hope to welcome you back in the near future, so that we may provide a stay that exceeds the expectations set by this one.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

8/10 Bien

Nigel

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Clean well appointed room. Very polite and efficient staff. Good breakfast, although the bacon was undercooked. Main concern was accessibility within the hotel with stairs to enter the hotel and steep stairs to the restaurant. Some of our group complained about the noise of guests running around the corridors
Séjour de 1 nuit en avril 2024
Réponse de Charlie P le 30 avr. 2024
Dear Nigel,Thank you for your fantastic score.We are thrilled to see our dedication to hospitality has resulted in a memorable stay for yourself.As for the breakfast, I have passed this to management for review and actioning, thank you for bringing this to our attention and our apologies for any inconvenience caused. We hope to welcome you back in the near future, so that we may provide a stay that exceeds the expectations set by this one.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff on the desk and around the hotel. A special shout out to Briony in the bar for her professional, charming service.
Séjour de 2 nuits en avril 2024
Réponse de Charlie P le 30 avr. 2024
Dear Paul,Thank you for your fantastic score.We are thrilled to see our dedication to hospitality has resulted in a memorable stay for yourself. We hope to welcome you back in the near future, so that we may provide a stay that exceeds the expectations set by this one.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

10/10 Excellent

ramakrishnan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Cari Yunis le 27 avr. 2024
Dear ramakrishnan,Thank you for such a fantastic score.It's wonderful to see you enjoyed your visit in our hotel, as we always strive to provide the highest level of service.We hope to welcome you back soon and provide a stay that will exceed expectations.Kind regards,Cari Yunis, The Bristol

8/10 Bien

Louise

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Cari Yunis le 27 avr. 2024
Dear Louise,Thank you for such a fantastic score.It's wonderful to see you enjoyed your visit in our hotel, as we always strive to provide the highest level of service.We hope to welcome you back soon and provide a stay that will exceed expectations.Kind regards,Cari Yunis, The bristol

10/10 Excellent

Julia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only one problem having to queue for breakfast on the weekend otherwise very satisfactory.
Séjour de 2 nuits en avril 2024
Réponse de Cari Yunis le 27 avr. 2024
Dear Julia,Thank you for your feedback! We're glad to hear that overall your experience was very satisfactory. We apologise for the inconvenience of having to queue for breakfast on the weekend. Your feedback is valuable to us, and we'll take it into consideration as we continue to improve our services. We appreciate your support and hope to welcome you back again soon!Best regards,Cari Yunis

10/10 Excellent

JUDITH, CHESTERFIELD

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Hotel very well situated on the Harbour & also only a short walk away from bars, restaurants & Cabot Circus shopping. Walkable to other attractions i.e. Clifton Suspension Bridge. Good size room provides Iron & Board, Safe, Nespresso Coffee Maker & also kettle with tea/coffee making equipment. Temple Spa Toiletries. Slippers/Dressing Gown. We celebrated our Wedding Anniversary here & were touched to find a bottle of Prosecco, Chocolates & a card in our room. We had a lovely stay here.
Séjour de 3 nuits en avril 2024
Réponse de Roman Prosi le 22 avr. 2024
Dear JUDITH,Thank you so much for taking the time to leave such a wonderful review. We truly value your feedback and are thrilled to hear about your positive experience with our hotel.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations during your stay. Knowing that we provided the level of quality and service our customers deserve is incredibly rewarding for us.Your review serves as a great reminder that our continuous efforts to improve our offerings are paying off, and we will keep striving to enhance our guests' experience even further.Once again, thank you for your kind words and for choosing The Bristol for your stay. We look forward to welcoming you back in the near future for another memorable experience.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 Bien

Ian

Séjour de 1 nuit en avril 2024
Réponse de Cari Yunis le 9 mai 2024
Dear Ian,Thank you for your great score. It's fantastic to see you had such a wonderful visit. We always aim to provide the highest level of service to guests, so we never take kind reviews like yours for granted. We hope to welcome you back soon. Kind regards, Cari Yunis

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Roman Prosi le 19 avr. 2024
Dear David,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Melvin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable, well appointed hotel in great location
Séjour de 2 nuits en avril 2024
Réponse de Cari Yunis le 13 avr. 2024
Dear Melvin,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us. While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.. Kindest regards, Cari Yunis, Business Excellence Manager

10/10 Excellent

Trina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely modern and central. Caring friendly staff.
Séjour de 3 nuits en avril 2024
Réponse de Charlie P le 12 avr. 2024
Dear Trina,Thank you for such a lovely account of your stay with us.It's fantastic to know that we have been able to provide a visit in line with the high expectations we have for ourselves. We understand the hard work that goes into delivering the type of guest experience that we aim for, so your high score will never be taken for granted.We hope to welcome you back soon, and provide a stay that may exceed expectations.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

8/10 Bien

Sarah

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Lovely hotel clean and good location on docks . Comfortable bed and nice toiletries . Wine expensive at bar though
Séjour de 1 nuit en avril 2024
Réponse de Roman Prosi le 7 avr. 2024
Dear Sarah,Thank you for sharing your feedback.We are pleased to hear that you enjoyed our lovely hotel. It's great to know that you found the bed comfortable and liked our toiletries.We appreciate your feedback about the bar prices and will take this into consideration for future improvements.We hope to welcome you back for another enjoyable stay!With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Roman Prosi le 7 avr. 2024
Dear Michael,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

6/10 Satisfaisant

Worawit

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Roman Prosi le 4 avr. 2024
Dear Worawit,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and are glad to hear about your experience.We hope to welcome you back again in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

6/10 Satisfaisant

Nicque

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Once your inside the hotel its has quite a nice feel, the entrance is very impressive but sadly thats were it ends. We did not sleep at all as our room faced onto the river and it was SO noisy from the club across the river. Breakfast too was very average and the parking was very expensive. Overalll, not a great experice.
Séjour de 1 nuit en mars 2024
Réponse de Roman Prosi le 31 mars 2024
Dear Nicque,Thank you for taking the time to share your review, and we appreciate your feedback.We sincerely apologize for the noise issues you experienced during your stay. We understand how disruptive this can be and regret that it impacted your overall experience with us.Regarding the parking, we would like to clarify that parking is not managed by the hotel, and the prices are regulated by APEX parking. However, we are pleased to confirm that you received complimentary parking on this occasion.Despite the challenges you faced, we hope that you were able to enjoy some aspects of your stay. Your comments have been noted, and we will use them to improve our services for future guests.If you decide to give us another opportunity in the future, please don't hesitate to reach out to us directly. We would love the chance to provide you with a much better experience.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 Bien

Leza

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location on the river front, very comfortable bed with very high quality bedding, and nicely decorated. We had 2 rooms one of which was very spacious - 226 - and one which was very small - 225. The small one - had a fab view over the waterfront but was very noisy so would suggest if you are a light sleeper avoid any front facing rooms on the lower floors.
Séjour de 1 nuit en mars 2024
Réponse de Cari Yunis le 30 mars 2024
Dear Leza,Thank you for sharing your experience at the hotel! It's great to hear that you enjoyed the location on the riverfront and found the beds to be comfortable with high-quality bedding. It's also helpful to know that one of your rooms was very spacious while the other was smaller but had a fabulous view over the waterfront. Your advice regarding noise for light sleepers considering front-facing rooms on lower floors is valuable for future guests. If there's anything else you'd like to share or if you have any questions, feel free to let us know!Best regards,Cari Yunis

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Roman Prosi le 27 mars 2024
Dear James,Thank you for taking the time to leave us a review. We appreciate your feedback, and we're glad to see that you had an overall positive experience during your stay with us.If there are any specific areas where you feel we can improve or if you have any additional comments you'd like to share, please don't hesitate to reach out to us.We hope to have the opportunity to welcome you back for an even better experience in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff. Spacious rooms. Central location.
Séjour de 2 nuits en mars 2024
Réponse de Roman Prosi le 27 mars 2024
Dear Sarah,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our friendly staff, spacious rooms, and central location met your expectations.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Luke

Séjour de 1 nuit en mars 2024
Réponse de Charlie P le 14 avr. 2024
Dear Luke,Thank you for such a fantastic score.It's wonderful to see you enjoyed your visit in our hotel, as we always strive to provide the highest level of service.We hope to welcome you back soon and provide a stay that will exceed expectations.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

2/10 Horrible

David

Les points faibles : Personnel et service
This is the smallest hotel room I’ve ever got for $300.00 ((CAD) a night. So much outside noise in the room that I thought the windows were open. They were not. Bathtub drain is rusty. If this was £60 per night I’d have no complaints, but at $300, not worth it.
Séjour de 1 nuit en mars 2024
Réponse de Roman Prosi le 24 mars 2024
Dear David,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your review.I'm sorry to hear that your experience did not meet your expectations, especially regarding the size of the room and the noise disturbances. We understand the importance of a comfortable and peaceful stay for our guests.I would like to recommend checking the dimensions of the room before booking, as we provide detailed information online to ensure our guests have accurate expectations.Upon reviewing your reservation, I noticed that both rooms you booked were complimentary upgraded by one category. However, I apologize if the room size still did not meet your needs.We sincerely apologize for any inconvenience you experienced during your stay. Your feedback is essential to us, and we will use it to improve our services and facilities.Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Kelly

Séjour de 1 nuit en mars 2024
Réponse de Cari Yunis le 10 avr. 2024
Dear Kelly,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us. While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.. Kindest regards, Cari Yunis, Business Excellence Manager

8/10 Bien

Victoria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely, elegant hotel . Staff are very friendly and helpful. Rooms are beautiful. I had a lovely view of the water and frontier. The atmosphere was very nice .
Séjour de 1 nuit en mars 2024
Réponse de Roman Prosi le 27 mars 2024
Dear Victoria,Thank you for your lovely review! We're delighted to hear that you enjoyed your stay at our elegant hotel and that our friendly and helpful staff, beautiful rooms, and lovely view contributed to a pleasant experience.Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 Bien

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What makes us return to The Bristol is the quality of the staff. At Reception I have to single out Sabrina and Nacho for their helpful and friendly approach. In the Cocktail Bar, Lorcan and Valeria were professional and friendly. The only slight disappointment was in our room, where the bathroom lacked a heated towel rail. We will certainly be coming back, probably incorporating a visit to the theatre or a concert as we did on this occasion.
Séjour de 1 nuit en mars 2024
Réponse de Roman Prosi le 19 mars 2024
Dear Anthony,Thank you for sharing your feedback on your recent stay at The Bristol. We are thrilled to hear that you had an enjoyable experience, particularly highlighting the quality of our staff.We are delighted to hear that Sabrina, Nacho, Lorcan, and Valeria made a positive impression on you with their helpful and professional service. They truly embody the level of hospitality we strive to provide to all our guests.We appreciate your constructive feedback regarding the bathroom amenities in your room. Rest assured, we will take note of your suggestion regarding the heated towel rail and see if there are opportunities for improvement in this area.It's wonderful to hear that you are considering returning to The Bristol and possibly incorporating a visit to the theatre or a concert. We would be delighted to welcome you back and ensure another memorable stay for you.Thank you once again for choosing to stay with us, and we look forward to the pleasure of welcoming you back in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Roman Prosi le 19 mars 2024
Dear Karen,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Jasber

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property and staff are amazing I would highly and gladly recommend this hotel to everyone. Only issue is getting in and out of parking next door.
Séjour de 1 nuit en mars 2024
Réponse de Roman Prosi le 11 mars 2024
Dear Jasber,Thank you very much for taking the time to share your recent experience at The Bristol on Expedia.We are delighted to see that you had a memorable stay with us, and you rated us with 5 stars.We hope to see you in the near future and provide you with an even better experience. With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Matthew

Séjour de 1 nuit en mars 2024
Réponse de Roman Prosi le 31 mars 2024
Dear Matthew,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Nigel

Séjour de 1 nuit en mars 2024
Réponse de Cari Yunis le 30 mars 2024
Dear Nigel,Thank you so much for taking the time to leave such a wonderful score. We truly value your feedback and are thrilled to hear about your positive experience at The Bristol.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations during your stay. Your review serves as a great reminder that our continuous efforts to improve our offerings are paying off, and we will keep striving to enhance our guests' experience even further. Once again, thank you for your kind words and for choosing The Bristol for your stay. We look forward to welcoming you back in the near future for another memorable experience. With kindest regards, Cari Yunis

8/10 Bien

Matthew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good hotel overall, accommodating and polite staff. Feels very "hotel", nothing special about the rooms, though the rooms are still fairly nice. Laundry service is a nice plus, particularly for traveling. Easy in and out for popping around Bristol, England. One downside is that the rooms have poor sound insulation, both from exterior noise at the street level and interior noise from other rooms; not terrible but still more than noticeable enough if you're trying to get a good night's sleep.
Séjour de 2 nuits en décembre 2023
Réponse de Charlie P le 7 mars 2024
Dear Matthew,Thank you for reviewing your recent stay with us.It's lovely to read you had such a lovely stay. In particular that you found our staff to be so accommodating and could make use of the laundry service.As for the room insulation, we are in the process of finding a tenable solution to this aspect of some rooms. Despite this, we are sorry it was an aspect of your stay with us. I hope we can welcome you back soon, so that we may showcase the improvements made.Kind regards,Charlie PridmoreGuest Relations Executive

8/10 Bien

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in was exceptional and FOH staff were all amazing and very friendly Room was great and comfortable view not so much would have been nice to over look the river but it was ok . Recommend putting do not disturb on door otherwise maids knock about 8am in the morning. Would highly recommend this hotel it is great and perfect location for the sights and night time drinks . Will return
Séjour de 1 nuit en mars 2024
Réponse de Roman Prosi le 9 mars 2024
Dear Amanda,Thank you so much for taking the time to leave such a wonderful review. We truly value your feedback and are thrilled to hear about your positive experience with our hotel.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations during your stay. Knowing that we provided the level of quality and service our customers deserve is incredibly rewarding for us.Your review serves as a great reminder that our continuous efforts to improve our offerings are paying off, and we will keep striving to enhance our guests' experience even further.Once again, thank you for your kind words and for choosing The Bristol for your stay. We look forward to welcoming you back in the near future for another memorable experience.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great central Bristol hotel for a night out.
Séjour de 1 nuit en février 2024
Réponse de Cari Yunis le 2 mars 2024
Dear Matthew,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us. While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time. With kindest regards, Cari Yunis

8/10 Bien

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noisy and expensive
Réponse de Roman Prosi le 28 févr. 2024
Dear Richard, Thank you very much for taking the time to share with us your feedback regarding your stay at The Bristol. I appreciate these things take time; the comments you made are very much valued and useful. It is incredibly important to listen to our guests to truly understand how the delivery of our service and product meets our guest's expectations. Regarding your comments about the noise from outside please let me start by apologising unreservedly. Being a city centre hotel it is unfortunate that we are subject to extra noise from bars on the harbour side, however, this should have been portrayed to you on check-in. Ultimately, the comfort of our guests is always of the utmost importance, so I am truly sorry to hear you had a restless night as a result. I very much hope you will believe me when I say that we wish to do so much better than this; we are already looking into improving these issues following your concerns regarding noise. Once again, I wish to assure you that we will absolutely learn from your experience; thank you once more for your feedback. We look forward to welcoming you back to The Bristol in the near future. With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Verna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent location near Avon River.
Long Weekend Break • Hotel was friendly, smart, and clean. • Parking was expensive but best option due to limited overnight locations. • Excellent location near Avon River. • Ideal for group, dinner, and walks to cathedral and Clifton village.
Séjour de 3 nuits en février 2024
Réponse de Roman Prosi le 27 févr. 2024
Dear Verna,Thank you sincerely for dedicating time to share your fantastic review. It brings us immense joy to learn about your positive experience with our hotel, and we are thrilled to have met your expectations.Your feedback holds great significance for us, and knowing that we are delivering the quality and service you deserve is incredibly fulfilling. It motivates our team to continue their efforts in providing an exceptional experience for our valued guests.Your encouraging words serve as a reminder that our ongoing commitment to improvement is making a positive impact. We will persist in our endeavors to enhance our offerings and provide even more memorable experiences.Once again, we appreciate your kind words and for choosing The Bristol. We eagerly anticipate the pleasure of welcoming you back in the near future for another delightful stay.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Baldev

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Roman Prosi le 26 févr. 2024
Dear Baldev,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Geoff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good stay.
Lovely hotel, clean and comfortable. Good service. Would definitely use again
Séjour de 1 nuit en février 2024
Réponse de Roman Prosi le 26 févr. 2024
Dear Geoff,Thank you so much for taking the time to leave such a wonderful review. We truly value your feedback and are thrilled to hear about your positive experience with our hotel.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations during your stay. Knowing that we provided the level of quality and service our customers deserve is incredibly rewarding for us.Your review serves as a great reminder that our continuous efforts to improve our offerings are paying off, and we will keep striving to enhance our guests' experience even further.Once again, thank you for your kind words and for choosing The Bristol for your stay. We look forward to welcoming you back in the near future for another memorable experience.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Grant

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable well appointed hotel
Nice hotel, ask for a waterfront room
Séjour de 1 nuit en février 2024
Réponse de Roman Prosi le 21 févr. 2024
Dear Grant,Thank you so much for taking the time to leave such a wonderful review. We truly value your feedback and are thrilled to hear about your positive experience with our hotel.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations during your stay. Knowing that we provided the level of quality and service our customers deserve is incredibly rewarding for us.Your review serves as a great reminder that our continuous efforts to improve our offerings are paying off, and we will keep striving to enhance our guests' experience even further.Once again, thank you for your kind words and for choosing The Bristol for your stay. We look forward to welcoming you back in the near future for another memorable experience.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 Bien

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxed and friendly
Relaxed with friendly service. Reasonably priced. Excellent food and good sized portions Only down side was the bed was uncomfortable and therefore did not sleep well.
Séjour de 1 nuit en février 2024
Réponse de Cari Yunis le 19 févr. 2024
Dear Helen,Thank you for sharing your feedback with us. We're pleased to hear that you found the atmosphere relaxed and enjoyed the friendly service during your stay. It's great to know that you found the pricing reasonable and that you appreciated the excellent food with good-sized portions.However, we apologize for the discomfort you experienced with the bed, leading to a less-than-ideal sleep. Your comfort is important to us, and we will look into ways to improve the bedding to ensure a better rest for our guests in the future.We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for a more comfortable and restful stay. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Cari Yunis