Dear David,Thank you for your positive review.We are pleased that you enjoyed your stay, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager

Dear Christophe,Thank you for your feedback.We are truly sorry that your stay in Barceló Brno Palace did not meet your expectations.We regret that you were disturbed by the noise from outside. We realise that the central location brings with it many benefits, but compared to accommodation on the outskirts of the city could be more lively.Our front desk staff is usually highly appreciated by our guests. We are unpleasently surprised that your experience was different. Please accept our apologies. We will discuss your comment with our team.We hope that you will decide to give us another chance and you will visit us again. We will do everything possible to make your stay pleasant and to make it up to you.All the best,Dominika Sklenarova, Guest Experience Manager

Dear Laurianne, We appreciate that you took the time to share your experience with us. It is a pleasure to hear that you were satisfied with your room and with the attitude of our staff. We are sorry if you were disappointed by the receptionist's behaviour during your check-out. Please accept our apologies. We will do everything we can to make sure nothing like this happens in the future. We hope you will visit us again. Best regards, Dominika Sklenarova, Guest Experience Manager

Dear guest, thank you for sharing with us so wonderful review. It is so nice to hear that you enjoyed your stay at our hotel in general. Looking forward to welcome you soon. Kind regards, Uliana Hicl Guest Experience Manager

Dear guest, First of all we would like to thank you for your wonderful review about our hotel. It is so nice to hear that you enjoyed our hotel and its location. We are happy to hear that you enjoyed our rich buffet breakfast and comfort of the room . Looking forward to welcome you soon. Kind Regards, Uliana Hicl Guest Experience Manager

Dear guest, Thank you for taking the time to review our hotel Barcelo Brno Palace Your feedback is very important to us and we are delighted that you enjoyed your stay. We hope to welcome you back to our hotel soon for another great stay. Kind regards, Uliana Hicl Guest Experience Manager

Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. In addition, we apologize for the misunderstanding with the payment of your rooms. Unfortunately, the method of payment was wrongly upload it that is why on our system appeared “payment on spot”. Regarding your comments about parking service, in our 21€ daily rate as 5 star Hotel we include valet service and all cars are parked on places with 24/7 security. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Yours sincerely, Oscar Cao Operations Manager Barceló Brno Palace

Cher client, MERCI pour vos commentaires élogieux et d’avoir pris le temps de partager vos impressions suite à votre séjour. Nous espérons vous accueillir très prochainement au Barceló Brno Palace. Cordialment, Oscar Cao Operations Manager

Dear Yasuhiro,Thank you very much for your feedback.We are delighted that you enjoyed your stay, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager

Dear Tracy,Thank you for your feedback.Of course, it is possible to extend the reservation directly at the reception. We regret if there is a misunderstanding between you and our staff. We will verify the matter with all members of our team.Nevertheless, we are pleased that you enjoyed your stay, and we will be glad to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager

Dear Jena,We appreciate your beautiful review.We are delighted that your stay at Barceló Brno Palace met all your expectations, and we hope to welcome you back soon.Best regards,Dominika Sklenarova, Guest Experience Manager

Dear Richard,Thank you very much for your beautiful review.We are delighted that you enjoyed your stay, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager