Hotel Brookneal

« We were told upon arrival that we could not test in the room we booked due to a water leak and mold. Moved to another room that also had mold. Decided to cancel the stay after seeing this. Reached out to oyo as well as Expedia. Expedia was helpful on reaching out to staff about the cancellation policy and a refund. I was told they waived the cancellation and would issue a refund since we provided proof of mold. Nothing has since been processed and I am unable to contact anyone. »

« Nous avons été bien accueilli dans ce motel super 8. Plutôt bas de gamme et l'extérieur est pas terrible mais les chambres sont propres et confortables. Beaucoup d'ouvriers lorsque nous sommes passés. Pas de bruit la nuit mais départ des ouvriers le matin. Le petit déjeuner était basique et il ne restait plus grand chose à manger. Bien situé pour visiter les sites de la guerre civile et motel pas cher. »

« We spend two wonderful days. The room was clean, really nice and unique. All the available rooms are open so you can enjoy and see all the different decoration. Bed was super confortable, local and very nice toiletries available in the room and hostess so welcoming and available. Then you go to breakfast in the morning and you definitely say that you will be back! It was gorgeous, made with fresh products and so well prepared. We also dine one night there and diner was as good and well prepared...

« We had a wonderful experience at this property. A lovely older home with loads of charm. Located in the town’s historic district, it was easy to walk to a local restaurant for dinner. The owner provided clear and easy to understand instructions. It had everything we needed and would happily stay here again. »

« Juste un peu bruyant par la circulation »

« Everything was just average. Nothing special but nothing terrible »

« bien »

« It was a 12 year old property, but it looks new. »

« Staff was very nice. For the price it is great. »

« My two granddaughters and me went school shopping and made a weekend of it. They are 9 and 6 and had the absolute best time at this hotel. The double queen room was spacious and so much more than I anticipated. The entire staff from check in to check out were wonderful. So helpful and courteous. Well done Hilton!! I would recommend this hotel 10/10 and so would my girls. Actually they want to come back in Dec for our annual Christmas shopping! We will see you then! »

« Le personnel est tres gentil et serviable »

« I made my reservation and paid in advance for my stay MONTHS before my arrival date. Two days before my arrival they cancelled my reservation. I called and talked with the manager who said she would look into it and call me back. I must have sent 3 messages following up and not one was responded to. Left a message saying that since I did not hear from them I would be there on my planned arrival. I was literally traveling all over Canada and the US and my plans were not easy to adjust at that...